Ratings based on 602 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2018
Close to almost everything. Walk to restaurants and other sites. Great breakfast.
2 out of 5
by A verified traveler from dallas

Don’t sleep on second floor!

Posted Jan 8, 2018
Horrible traffic and pedestrians noise very audible from window/AC unit. Sheets were very itchy and bathroom was too small. Very good breakfast and friendly staff. 2nd floor rooms susceptible to street noise. Avoid like the plague.
Comment from Hotel Management
Jan 9, 2018 by Hotel Manager, Hotel Management
HI Maria, I am very sorry to hear of your experience while staying with us. The staff works to make sure every guest has pleasant stay. WE did fall short on your recent visit. We do apologize for that and hope to have the opportunity for you to stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tyler, TX

Great for trips to American Airlines Center

Posted Dec 29, 2017
Great stay on the West End ! Walking distance from restaurants, museums, and American Airlines Center. VERY comfortable and great breakfast too. Priced resonable. The only place we stay.
Comment from Hotel Management
Jan 3, 2018 by Hotel Manager, Hotel Management
Thank you for the 5 rating! We appreciate it. Look forward to having you stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from ft worth texas

Right at stock yard

Posted Dec 27, 2017
Most pleasant lady at counter and extremely helpful with info
Comment from Hotel Management
Dec 28, 2017 by Hotel Manager, Hotel Management
Might have the wrong hotel...we are in the Dallas Went End District.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jackson

Posted Dec 1, 2017
Everyone was so hospitable. I'm in the guest service industry and was blown away by their pursuit of excellence. I'm already planning another stay in January for my 45th birthday
2 out of 5
by A verified traveler from washington dc

Noisy place

Posted Nov 24, 2017
The hotel is centrally located and the staff is very courteous. However, the place is noisy. Sometimes you can overhear conversations from other rooms. The shower place in my bathroom had no light and it was terribly dark. The breakfast menu could be better. Overall, below average experience.
Comment from Hotel Management
Nov 29, 2017 by Hotel manager, Hotel Management
Dear Prash, Thank you for your comments regarding the hotel. I am very sorry for your experience with the noise. I'll bring this up to staff to see if they have any ideas on how to fix along with your other comments. Regards, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice location for my group

Posted Nov 20, 2017
We stayed here with a group of 12 students. It was a great location with easy access to restaurants and transportation. The staff was very friendly and helpful. Breakfast was well stocked with hot food as well as bread and muffins. No fruit on the weekend, but other choices. The rooms were clean. Love staying at a suite with students!
Comment from Hotel Management
Jan 3, 2018 by Hotel Manager, Hotel Management
Thank you so much for the review on the hotel! We are glad you had a wonderful stay and looking forward to hosting your group again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location is primo

Posted Nov 16, 2017
Right next to house of blues and I always make sure to book this very comfortable hotel when I come here for a show.
Comment from Hotel Management
Nov 20, 2017 by Hotel Manager, Hotel Management
Thank you! Glad you stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2017
In town for a concert at American Airlines. Great location!
Comment from Hotel Management
Dec 9, 2017 by Hotel Manager, Hotel Management
Thank you! We are close to American Airlines to get to a concert. Glad you stayed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Posted Nov 14, 2017
Staff was great, very friendly and helpful. The location was perfect, the room was awesome and the free breakfast was better than expected.
Comment from Hotel Management
Nov 14, 2017 by Hotel Manager, Hotel Management
Dear Evelyn, Thank you! We appreciate the feedback regarding the hotel and staff.