Ratings based on 574 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2017
Pros: Nice hotel, good complimentary breakfast, easy check-in and check-out, good location
Cons: Better signage around where to park
Location: Good location, plenty to do nearby, in the art district
Nice hotel, good complimentary breakfast, easy check-in and check-out, good location, but no designated hotel parking.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ashland, KY

very nice experience

Posted Aug 23, 2017
It is in a great location, the staff was quick to help when needed and the rooms were clean and serviced quickly. We will be staying there again.
Comment from Hotel Management
Aug 25, 2017 by Hotel Manager, Hotel Management
Dear Susan, Thank you for great comments. We appreciate your feedback and definitely look forward to you staying again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
The hotel is in a good location. Many things are in walking distance. And other places were just a short uber ride away. But the walls are paper thin. I could here every word the people next door said to each other. They weren't being excessively loud, but when they were laughing and talking I could here them. So if you're big on it being quiet and sleeping in or reading a book, that might not be easy.
Comment from Hotel Management
Aug 25, 2017 by Hotel Manager, Hotel Management
Dear Coco, I'm sorry to hear of your experience with the room you were in. I'll let the appreciate team members know regarding your stay. I'm glad though that this was a great location for you to experience Dallas. Regards, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ann Arbor, MI.

Great location, great staff!

Posted Jul 24, 2017
This charmingly updated hotel is in the west and district close to fun restaurants and nightlife. The outdoor pool is small but well-maintained and as an added bonus has salt water rather than heavily chlorinated water are usually expect from hotel. The staff was terrifically helpful and friendly.
Comment from Hotel Management
Sep 5, 2017 by Hotel Manager, Hotel Management
Dear Heidi, Thank you for the wonderful words regarding the Springhill Suites! I'll pass your kind words on to all the staff.
3 out of 5
by A verified traveler

Posted Jul 24, 2017 on Hotels
Garage tight to get in & out. Carpet in room was damp & patched. Room right next to ice machine heard during night. Mattress not good. Toilet especially low to ground. Bar sink stopped up. Water pressure low in bathroom sink.Room smelled mildewy.Front desk had limited knowledgeof surrounding restaurants & gave poor directions.
Comment from Hotel Management
Sep 5, 2017
Dear Guest, I am very sorry to hear of your experience at our hotel. I'll definitely address your concerns and comments with the staff in each of the departments. I hope we have an opportunity to accommodate your travels in the future and can leave a better impression. Regards, Hotel Manager
5 out of 5
by paul

Posted Jul 23, 2017 on Hotels
Comment from Hotel Management
Sep 5, 2017
Dear Paul, Thank you for the 5 star rating! Regards, Hotel Management
5 out of 5
by Helen

Sisters Trip

Posted Jul 22, 2017 on Hotels
Beds were comfortable. AC worked great. Housekeeping was super. But front desk staff, was very friendly, courteous and helpful.
Comment from Hotel Management
Sep 5, 2017
Dear Helen, Thank you for the wonderful comments on all of the staff. I'll pass on your comments during out next morning stand up! Regards, Hotel Manager
4 out of 5
by Victoria

Nice place if you're going to the aquarium

Posted Jul 20, 2017 on Hotels
1.5 blocks from the aquarium. Pool was SUPER TINY but the location of the hotel was ideal for the aquarium
4 out of 5
by Ivan

This traveler left a rating score only Posted Jul 15, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Convenient to downtown

Posted Jul 15, 2017
Good continental breakfast, clean rooms, comfortable beds