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Reviews of Embassy Suites by Hilton Denver Downtown Convention Center

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 914 out of 1481 reviews" "
Rating 8 - Good. 305 out of 1481 reviews" "
Rating 6 - Okay. 143 out of 1481 reviews" "
Rating 4 - Poor. 65 out of 1481 reviews" "
Rating 2 - Terrible. 54 out of 1481 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Liked: Amenities
Clean and very attentive. Great breakfast options.
Stayed 5 nights in Mar 2024
Response from -EmbassysuitesDD on Mar 27, 2024
We appreciate your feedback! thank you for staying with us!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from -EmbassySuitesDD on Mar 27, 2024
Thank you for choosing to stay here with us and we appreciate your feedback!

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tony on Mar 26, 2024
Thank-you for staying with us!

10/10 Excellent

Michael, Driftwood

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 3 nights in Mar 2024
Response from Embassy Suites Denver Downtown on Mar 25, 2024
Thank you for taking the time to leave your feedback! We're so glad to hear you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Conni

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, manager reception was lovely as was the hot breakfast. Loved not having to find a place to eat for breakfast. Front desk folks were very helpful and accommodating. The restaurant/room service is where I had the issue. Delivery was not the problem, lovely man delivered and was very friendly, but the food was uneatable! The nachos were stale tortilla chips getting drowned in canned cheese sauce that you'd find at the gas station or movie theater. It has about 10 black beans total and a few old diced tomato pieces and two pieces of corn. The sauce was so heavy that the stale chips were soggy and it all arrived cold. Plus the final cost with tip was around $30.
Stayed 2 nights in Mar 2024
Response from Tony on Mar 24, 2024
We appreciate your feedback & we thank-you for staying with us. I will pass on this information to our Food & Beverage teams. We strive to improve & hope we'll see you again soon!

6/10 Okay

Aisha

Liked: Property conditions & facilities
Disliked: Cleanliness
Hotel was good but housekeeping was very poor. Would not do any vacuuming or proper restroom cleaning. The staff was okay but for most part seemed to be hating their job and did not go above and beyond with their service.
Stayed 4 nights in Mar 2024
Response from -Embassysuitesdd on Mar 18, 2024
Thank you for your feedback, we are sorry to hear that your housekeeping needs were not met. We will go over this with the staff as room for improvement. Thank you again!

6/10 Okay

Jessica

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We are Hilton Honor members and have stayed at many Embassy Suites because we love the suites, the nightly reception and the breakfasts. We have never been disappointed before, but this hotel is quite rundown, in need of some TLC. The toilet in our room did not flush well and the handle on the shower faucet was broken. The shower head was coming out of the wall. Carpets were dirty and the couch was dingy and old. TV’s were old and did not work well. We were on the top floor, 17th, which had a nice view of the mountains and it was quiet, away from the main hotel area. However, the elevator bank needs some help. There are currently four elevators, one is not working and they are super slow. There are way too many rooms and people using this hotel for this number of elevators. While we were there for 4 nights there were two conventions, an Oklahoma Indian gathering, and a cheer competition. We were there for a convention at the Convention Center and I think if we ever go back we will pay a little more for the Hyatt Regency right next door.
Stayed 4 nights in Mar 2024
Response from -Embassysuitesdd on Mar 17, 2024
Hello, thank you for your feedback and we appreciate your business with us! I am sorry to hear that your stay was not up to brand standards. We have taken note of your concerns so we can get these issues resolved for the next guest. Thank you!

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from -Embassysuitesdd on Mar 17, 2024
Thank you for your feedback!

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really convenient if you have a event at the convention center
Stayed 2 nights in Mar 2024
Response from Embassy Suites Denver Downtown on Mar 12, 2024
Hello!Thank you for your feedback. We greatly appreciate it and we are glad to hear you enjoyed your stay. We hope to welcome you again soon.

10/10 Excellent

Bernadette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with friendly staff.
Stayed 2 nights in Mar 2024
Response from -EmbassysuitesDD on Mar 8, 2024
Thank you for choosing to stay with us. We Appreciate your feedback! Have a wonderful day.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a wonderful experience. The only criticism is having only two elevators working out of the four. Ten minute wait and the elevator was always full.
Stayed 1 night in Mar 2024
Response from -Embassy Suites Downtown Denver on Mar 2, 2024
Thank you for your feedback, we are glad you enjoyed your stay with us overall. On behalf of our entire hotel team I want to apologize for any inconvenience the elevators caused you. We hope you choose our location again the next time your travels bring you to the area.

10/10 Excellent

Pat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in, we were surprised to see the check in was on 4th floor. Our room was on 9th floor. We got in the elevator closed the doors and could not get the darned thing to go up! We finally saw a small sign that said to "insert " room key into device for service to the upper floors. (Now mind you we are from farm country in Nebraska and not used to all this high tech stuff.) We finally found something that looked like a device but could not find a place on it to insert our room key. We finally found the open door button on the elevator. I sheepishly went to the front desk to ask for assistance. The lady was real good about it and laughed with us about it as she showed us how to "scan" the room key in the device. She even rode with us to the 9th floor to make sure we could scan the lock to get in the room. You have good people at the front desk. She did not even laugh until she was laughing with us and not at us. My only suggesting is that you change the wording on the sign from insert to scan. We had a very enjoyable stay.
Stayed 1 night in Feb 2024
Response from Tony on Feb 26, 2024
Thank-you for staying with us, We look forward to welcoming you again!

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tony on Feb 26, 2024
Thank-you for staying with us, We look forward to welcoming you again!

6/10 Okay

Jorden, Santa Fe

Traveled with partner
Liked: Cleanliness, amenities
Unfortunately this brand is no longer what one expects from an upscale hotel. The positives: 1. The hotel room and overall hotel was very clean; 2. The beds are very comfortable; 3. The breakfast, with made to order omelets, is still excellent. But here are some of the negatives we encountered: 1. Upon arrival at valet parking there was no one to take luggage up to our 17th floor room. There is a sign on the cart saying to please return the cart to the valet area. 2. The metal room door rattled in the metal doorframe because of the air flow in the hallway. We had to fold up a tissue and put it in the doorjamb. 3. The space is nice, but it needs a refresh. The bottom of the bathroom door had been scraped over the years, and there were nicks elsewhere. 4. The bathroom sink drain plug did not hold water. 5. The towels are a bit threadbare. 6. Right in front of artwork above the desk was the desk lamp, half obscuring the artwork. Who did the interior design? 7. When going back to our room after breakfast we found that an employee had washed the tile in the elevator lobby on the main 4th floor lobby and it was wet Isn't there a better time to do this when many fewer guests are using the elevators? 8. Perhaps the best for last -- they charge $56 for overnight parking! The word "extorsion" comes to mind. This is Denver, not Manhattan. Would I stay here again? No, there are several other "upscale" hotels within a couple of blocks that I will try instead.
Stayed 2 nights in Feb 2024
Response from Embassy Suites Denver Downtown Team on Feb 22, 2024
Thank you for taking the time to share your feedback with us. While we're pleased to hear that you found our rooms clean and comfortable, as well as enjoyed our breakfast offerings, we're disappointed to learn about the issues you encountered during your stay. We sincerely apologize for any inconvenience caused by the lack of assistance with luggage upon arrival, as well as the maintenance issues. We will be addressing them with our team to ensure a better experience for our guests in the future. Regarding your parking charges, we understand the concerns and appreciate your feedback. We strive to offer competitive pricing in line with other hotels in the area while providing the convenience and security of valet parking. We truly value your input as it helps us identify areas of improvement. We hope to have the opportunity to welcome you back in the future to showcase the changes we've made based on your feedback.

8/10 Good

Chao

Business traveler
Liked: Cleanliness, property conditions & facilities
It is convenience.
Stayed 2 nights in Feb 2024
Response from Tony on Feb 19, 2024
Thank-you for staying with us, we hope to see you again soon.

2/10 Terrible

Miranda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Embassy Suites Downtown Denver on Feb 16, 2024
Thank you for your feedback, I am sorry to hear that we were not able to make your stay a great one. Please let me know what we could do differently to change this experience for the next guest?

10/10 Excellent

Dennis, Denham Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable to dining options.
Stayed 1 night in Feb 2024
Response from Tony on Feb 13, 2024
Thank-you for staying with us, we're glad you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

rebecca, crested butte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and comfy and clean. The staff was very friendly. We were able to walk to ball arena with ease.
Stayed 1 night in Feb 2024
Response from Embassy Suites Denver Downtown on Feb 12, 2024
Hello Rebecca,Thank you for taking the time to leave your feedback! We are so glad to hear you enjoyed your stay with us and look forward to hosting you again.

2/10 Terrible

Faith

Disliked: Cleanliness, staff & service, property conditions & facilities
Microwave was broken and dirty. TV’s only work sporadically. Hair in shower. They gave me the key to an occupied room when I first checked in. They didn’t have any of the 2 bedroom rooms I had booked so I was stuck in a 1 bedroom. But their free breakfast was amazing!!!
Stayed 2 nights in Feb 2024
Response from Embassy Suites Denver Downtown on Feb 13, 2024
Dear Faith,Thank you for sharing your experience with us. We deeply regret to hear about the issues you encountered during your stay. Your feedback is very important to us. Did you have a chance to speak with any staff members about your concerns? We're committed to addressing them and improving our services. We appreciate your understanding and hope to welcome you back for a better experience in the future.

10/10 Excellent

Kantrell L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to everything we needed..
Stayed 3 nights in Nov 2023
Response from Tony on Feb 6, 2024
Thank-you for staying with us, we hope to welcome you back soon!

10/10 Excellent

Nancy, Fort Collins

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like staying here. The service is excellent and you can’t beat the amenities provided. Three can sleep comfortably and its accessibility to the Convention Center, makes it perfect for us.
Stayed 1 night in Feb 2024
Response from Tony on Feb 6, 2024
Thank-you for staying with us, we hope to welcome you back soon!

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Embassy Suites Denver Downtown on Feb 6, 2024
Hello Christopher,Thank you for taking the time to leave your feedback with us! We greatly appreciate you choosing to stay here and hope to welcome you back soon.

6/10 Okay

Melissa

Liked: Staff & service
The room smelled like cat pee.
Stayed 1 night in Feb 2024
Response from Embassy Suites Denver Downtown on Feb 5, 2024
Dear Melissa,We greatly appreciate your feedback and giving us the opportunity to make this right for you. Your comments are very important to us and we have passed this on to our director of housekeeping to explore further. If your travels do bring you back to the Denver area, we hope you're able to give us another chance. If so, please reach out so we can facilitate an exceptional stay.

8/10 Good

Benjamin

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Great location! Especially for the convention center. Could use a little better cleaning (one of my lamp shades has a strange stain on it) Other than that you can’t beat this place. Great amenities!
Stayed 2 nights in Jan 2024
Response from Embassy Suites Denver Downtown on Feb 5, 2024
Hello Benjamin,Thank you for taking the time to share your experience with us. I greatly appreciate your feedback, and apologize for the inconvenience regarding your lamp shade. We will be sure to pass this information on to our housekeeping team to mitigate such instances in the future. We hope to welcome you back soon!

10/10 Excellent

Korean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location!
Stayed 1 night in Jan 2024
Response from Embassy Suites Denver Downtown on Jan 29, 2024
Hello,Thank you for taking the time to leave your feedback! We're so glad you enjoyed your stay with us and look forward to hosting you again.

10/10 Excellent

Humberto

Stayed 1 night in Jan 2024
Response from Embassy Suites Denver Downtown Team on Mar 20, 2024
Thank you for taking the time to leave us a 5-star rating! We're thrilled that you had a wonderful experience during your stay with us and we hope to see you back again soon! Safe Travels.

10/10 Excellent

Patricia

Stayed 1 night in Jan 2024
Response from Embassy Suites Denver Downtown Team on Mar 20, 2024
Thank you for taking the time to leave us a 5-star rating! We're thrilled that you had a wonderful experience during your stay with us and we hope to see you back again soon! Safe Travels.

10/10 Excellent

Greg

Stayed 1 night in Jan 2024
Response from Embassy Suites Denver Downtown Team on Mar 20, 2024
Thank you for taking the time to leave us a 5-star rating! We're thrilled that you had a wonderful experience during your stay with us and we look forward to welcoming you back soon! Safe Travels.

10/10 Excellent

TINA

Stayed 1 night in Jan 2024
Response from Embassy Suites Denver Downtown Team on Mar 20, 2024
Thank you for taking the time to leave us a 5-star rating! We're thrilled that you had a wonderful experience during your stay with us and we hope to see you back again soon! Safe Travels.

10/10 Excellent

Thomas, Fort Collins

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Great view. Very good breakfast. Nice staff. Very close to convention center.
Stayed 4 nights in Jan 2024
Response from Embassy Suites Denver Downtown Team on Jan 23, 2024
Thank you for taking the time to share your feedback and providing a perfect 5-star review. Out team strives to provide exceptional guest services, and we are thrilled to know that it did not go unnoticed. We hope to see you again soon when your travels bring you back to the Denver area. Safe Travels.

10/10 Excellent

Viviane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Embassy Suites Denver Downtown on Jan 20, 2024
Dear Viviane,Thank you for taking the time to leave your feedback. We're so glad you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Jessica

Stayed 2 nights in Jan 2024
Response from Embassy Suites Denver Downtown Team on Jan 18, 2024
Thank you for taking the time to leave us a perfect 5-star review. Our team strives to provide an exceptional experience and are thrilled to know that we were able to deliver on that promise. We hope to see you again soon, Safe Travels

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
construction at 9am on a sunday morning; trash in com’on areas (near elevators) left for a day; room service plates and trays litter the hallway just as long. billing problems, and non-existent late check out (without being charged by the hour) in an overly vacant and non-busy property
Stayed 3 nights in Jan 2024
Response from Embassy Suites Denver Downtown on Jan 15, 2024
Hello Michael,Thank you for taking the time to leave your feedback. We sincerely apologize for the inconveniences you faced during your stay here with us. I have passed this information on to our director of housekeeping so that they can investigate these instances. Our goal is to always provide excellent service and cleanliness, but clearly we fell short in our expectations during your stay. We do hope that if your travels bring you back to the Denver area we can have another chance to provide you with the excellent stay you deserve.

10/10 Excellent

Janicelynn

Stayed 3 nights in Jan 2024
Response from Embassy Suites Denver Downtown Team on Jan 16, 2024
Thank you for taking the time to rate your recent stay with us a perfect 5-stars! We're delighted to hear that you had an enjoyable experience art our hotel. If there are any specific comments or suggestions you'd like to share, your insights ensure that we continue to provide excellent service to all our guests. We look forward to the pleasure of welcoming you back for another excellent stay in the future!

8/10 Good

Patrice, McDonough

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Embassy Suites Denver Downtown Team on Jan 16, 2024
Thank you for taking the time to leave us a rating on your recent experience. We are committed to providing exceptional guest services and ensuring that every aspect of your stay is comfortable and memorable. We hope to provide a perfect 5-star stay when you return to stay with us. Safe Travels!

10/10 Excellent

Patricia, Longmont

Stayed 1 night in Jan 2024
Response from Embassy Suites Denver Downtown on Feb 5, 2024
Hello Patricia,Thank you for your feedback! We greatly appreciate you choosing us and we hope to welcome you back soon.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and property!
Stayed 1 night in Dec 2023
Response from Embassy Suites Denver Downtown on Jan 15, 2024
Dear Eric,Thank you so much for choosing to stay with us, and for taking the time to leave your feedback! We are glad we were able to provide you with the experience you deserve and hope to welcome you back soon.

10/10 Excellent

Rhonda

Stayed 1 night in Jan 2024
Response from Embassy Suites Denver Downtown on Jan 29, 2024
Hello Rhonda,Thank you for taking the time to leave your feedback! We're so glad you enjoyed your stay with us and look forward to hosting you again.

10/10 Excellent

Charles

Traveled with family
Hotel is in walking distance of everything in downtown Denver. Not hard to reach by train from airport. Delicious breakfast, descent gym and indoor pool. Very friendly staff. Would stay here again.
Stayed 1 night in Jan 2024
Response from Embassy Suites Denver Downtown on Jan 8, 2024
Hello Charles!Thank you for taking the time to leave your feedback. We're so glad to hear you enjoyed your stay with us, and can't wait to welcome you back.

10/10 Excellent

Ben

Stayed 2 nights in Jan 2024
Response from Embassy Suites Denver Downtown on Jan 8, 2024
Thank you for taking the time to leave your feedback! We appreciate you staying with us and can't wait to welcome you back!

8/10 Good

Ludim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Embassy Suites Denver Downtown on Jan 8, 2024
Hello Ludim,Thank you for taking the time to leave your feedback! We appreciate you choosing to stay with us, and hope to welcome you back soon.

10/10 Excellent

Chelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of our best hotel experiences by far. The staff was so accommodating and went above and beyond to ensure we enjoyed our experience. Rooms were clean and spacious. We will definitely be back our next time to Denver!
Stayed 2 nights in Dec 2023
Response from Embassy Suites Denver Downtown on Jan 7, 2024
Hello Chelsey! Thank you so much for taking the time to tell us about your stay. We are thrilled to hear you enjoyed your experience and look forward to the opportunity to welcome you back!

10/10 Excellent

Dolores

Liked: Staff & service, amenities, property conditions & facilities
Safe neighborhood, friendly staff, convenient to local areas.
Stayed 4 nights in Dec 2023
Response from Embassy Suites Denver Downtown Team on Dec 31, 2023
Thank you for the fantastic 5-star review. We're delighted to hear that you enjoyed your stay with us. We appreciate your feedback and hope the overall experience exceeded your expectations. We look forward to welcoming you back on your next visit to Denver!

8/10 Good

Mike

Stayed 2 nights in Dec 2023
Response from Embassy Suites Denver Downtown Team on Dec 31, 2023
Thank you for taking the time to leave us a rating based on your experience while staying with us. We genuinely appreciate your business and want to ensure you next stay with us is a perfect 5-star experience. We can't wait to welcome you back for an improved stay in the future.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Honors
I had am a Hilton Honors member and feel like I got down graded due to the fact my 2nd day was thru Hotels.com. But overall everything was great
Stayed 1 night in Dec 2023
Response from Embassy Suites Denver Downtown Team on Dec 31, 2023
Thank you for being a valued Hilton Honors member, and we appreciate your feedback. We want to assure you that no guests are downgraded based on their reservation source. At Embassy Suites, all our guests are treated with the utmost care, regardless of how their reservation is made. We're pleased to hear that overall, you had a great experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. We appreciate your loyalty and the opportunity to host you again in the future.

10/10 Excellent

JARLENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Embassy Suites Denver Downtown Team on Dec 28, 2023
Thank you for taking the time to leave us a rating. We appreciate your business and hope to see you again in the New Year!

4/10 Poor

Alfredo

Traveled with family and small children
Disliked: Staff & service
Stayed 4 nights in Dec 2023
Response from Embassy Suites Denver Downtown on Dec 27, 2023
Hello Alfredo, thank you for taking the time to share your feedback. We apologize that you did not enjoy your stay with us, and deeply regret that we couldn't have given you a better experience. Could you please let me know what occurred that prevented you from having the stay you deserve?

10/10 Excellent

Kaytee

Stayed 3 nights in Dec 2023
Response from Embassy Suites Denver Downtown Team on Jan 16, 2024
Thank you for taking the time to rate your recent stay with us a perfect 5-stars! We're delighted to hear that you had an enjoyable experience art our hotel. If there are any specific comments or suggestions you'd like to share, your insights ensure that we continue to provide excellent service to all our guests. We look forward to the pleasure of welcoming you back for another excellent stay in the future!

8/10 Good

James

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Embassy Suites Denver Downtown Team on Dec 26, 2023
Thank you for taking the time to leave us a rating. We are committed to providing exceptional customer service and want to make sure when you return to our hotel that you have a perfect 5-star stay. Any feedback provided is helpful so we may learn and grow from our opportunities. We hope for an improved stay when you return to stay with us. Your comfort is our top priority.

2/10 Terrible

Alfredo

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Embassy Suites Denver Downtown Team on Dec 26, 2023
We appreciate your feedback and are sorry to hear about your experience. Your satisfaction is out top priority, and we would like to learn more about your stay to address and concerns. We are committed to providing exceptional guest service, which our team strives for. We would like the opportunity to welcome you back to for a much improved experience.