Ratings based on 3,064 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location right downtown to food and shopping

Posted Dec 13, 2017
If I could give 10 star for staff I would! Alex at the front desk was beyond amazing. We got in at 9am, he got us a room to clean up in and nap from the red eye flight. He moved is the next day to a room with a view. The cleaners we sweet and so very friendly. I honestly felt like royalty. Thanks Alex for everything.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel great location

Posted Dec 11, 2017
Pros: Location and restaurants
Cons: Nothing at this time
Location: Wonderful location and close to all the sights and restaurants.
Hotel is in Downtoen Denver close to where we needed to be that evening and also the next day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

It was ok

Posted Dec 5, 2017
Nice hotel but room temperature was warm and I was not able to cool it down.
4 out of 5
Recommended
for Everyone
by A verified traveler

Downtown Central !

Posted Dec 1, 2017
Pros: Great location and great staff.
Cons: The on site restaurant and bar are not really inviting. No hot tub or spa.
Great location among the many downtown districts. Two blocks off of the16th street mall. An easy walk or free bus ride to Larimer Square, LODO, Capitol Hill, River District, or Pepsi Center and Mile High Stadium. Numerous museums within walking distance, and more parks than you can walk. Free buses on 16th, and $9 day passes for all city buses and the wonderful light rail system. We stayed a week without a car and never missed it. The light rail even runs up to Golden, and to the airport.
Comment from Hotel Management
Dec 6, 2017 by Social Media Coordinator, Hotel Management
Thank you so much for your kind words and for being with us! Happy to hear that you enjoyed the location and were able to explore downtown during your stay. We're also proud to announce that our hotel restaurant is currently being completely renovated and is set to reopen in March! We hope you will come back to try it.
5 out of 5
Recommended
for Everyone
by A verified traveler from denver

Posted Dec 1, 2017
Stay here a dozen times a year. Great place. Well built. Quiet.
Comment from Hotel Management
Dec 6, 2017 by Social Media Coordinator , Hotel Management
Thank you so much for being with us and for your kind words! We're happy to hear that you enjoyed your stay and truly appreciate your loyalty to our hotel. Looking forward to welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 29, 2017
Great room, comfortable bed, room temperature easy to control, shower felt AMAZING, great view of downtown, valet was nice and helpful, entrance was decorated for Christmas - felt very homey and comfortable.
Comment from Hotel Management
Nov 29, 2017 by Social Media Coordinator , Hotel Management
Thank you for your kind comments and for being with us! We're very happy to hear that you enjoyed our lobby decorations. We love getting into the holiday spirit this time of year! Hope to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from new mexico

Nice hotel close to 16th ave shopping mall

Posted Nov 25, 2017
It was nice to walk to shopping mall and restaurants
Comment from Hotel Management
Nov 29, 2017 by Social Media Coordinator , Hotel Management
Thank you, Liliana! We're so happy you enjoyed your stay and that you were able to walk around downtown too. Hope to welcome you back again soon!
4 out of 5
by A verified traveler from Colorado

Posted Nov 22, 2017
Pros: Valet
Cons: A lot of upgrades needed.
Location: Good location
An average hotel in the Denver Metro area. Over priced for value. Facilities par or below average.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Florida

Modern hotel in downtown Denver

Posted Nov 21, 2017
The Grand Hyatt is a modern hotel close to shopping and restaurants. It is just minutes away to the 16th Street mall. We had a beautiful city view. Valet parking cost is steep but they have your car ready for you quickly. There are a lot of public parking areas close to the hotel that are available for less than half the cost. I would definitely stay in this hotel again.
Comment from Hotel Management
Nov 29, 2017 by Social Media Coordinator , Hotel Management
Thank you for your kind comments about our hotel, Sally! We're very happy to hear that you enjoyed your stay and that you were able to step out and explore 16th Street Mall. Please visit us again soon.
3 out of 5
by A verified traveler from UK

Unsympathetic hotel focused on making profit

Posted Nov 20, 2017
Pros: Decent location
Cons: Not good value for money, even for the night I was there. Motion activated floor lights the only noteworthy faeture.
Location: Just off a main shopping area (16th St Mall) and within walking distance of Union Station and various local landmarks
Due to a missed flight connection I was unable to get to the hotel for my first night of a two night stay. I told the hotel immediately. When I arrived the following day I was told I could not check in to my room before the stated time as they had been full the night before! I was charged the full no show fee for the night before though. Go figure