Ratings based on 2,478 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Philadelphia, PA

Posted Sep 19, 2017
Cons: breakfast included; more transparency about costs of parking/valet (assumed parking was included in room fee)
Friendly staff, clean and comfortable room; would stay here again
Comment from Hotel Management
Sep 23, 2017 by Sandy Burkett GM, Hotel Management
Kristin; Thank you choosing to stay with us. We certainly didn't mean to surprise you- thank you for your suggestion.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco Bay Area

Close to the train station in downtown Denver

Posted Sep 16, 2017
Went for a friend's birthday. Centrally located to the 16th Street Mall. The hotel had an excellent restaurant. The wine hour with snacks and a complimentry massage therapist was an unexpected pleasure.
Comment from Hotel Management
Sep 17, 2017 by Elise G, Hotel Management
Joyce - we are so glad you enjoyed your stay. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from montana

great place

Posted Sep 13, 2017
love the location...love the staff...great place to stay
Comment from Hotel Management
Sep 17, 2017 by Elise G, Hotel Management
And we love you! Thank you for the stellar review. We hope to see you again soon. Cheers!
5 out of 5
Recommended
for Everyone
by A verified traveler from Philly

Great Experience - Great Location.

Posted Sep 2, 2017
We had a great stay at the Hotel Monaco. The staff was so nice and helpful! We had trouble finding the parking garage entrance when we arrived late the first night. But the valet came right out to find us and helped assist us with parking. (Just a FYI there is a outdoor self parking lot across the street from the hotel that was a lot cheaper each night.) The location is very centralized. Only a block from the 16th street mall. Very close to the highway as well if your doing day trips to the mountains and places outside of the city. They also gave us a fish in our room with my 3 year old LOVED. Would definitely stay again!
Comment from Hotel Management
Sep 6, 2017 by Elise G, Hotel Management
Ashley - we are so delighted you enjoyed your stay! Please come back visit us again soon.
3 out of 5
by A verified traveler

Posted Aug 25, 2017
Hotel did not have my reservation on file. So the room I paid for was not available and they had to offer me a smaller room, but didn't seem to care. When I spoke with Expedia, they said they found the reservation but it was to late to fix anything.
Comment from Hotel Management
Aug 29, 2017 by Elise G, Hotel Management
I am deeply sorry for the inconvenience. I would love the opportunity to get a few more details and make this right. Please do not hesitate to contact me directly.
1 out of 5
by A verified traveler from Hawaii

Big Disappointment in every way

Posted Aug 23, 2017
Pros: Only the happy hour.
Cons: Close down the part of the hotel that is under renovation or is looking at a trashy view. At least deeply discount those rooms.
Location: Shopping.
I hoped to show my husband the benefits of enjoying a classic, vintage hotel. Well, trust me, I lost this opportunity big time with Hotel Monaco. Upon check in (we tried early as we had traveled all night) the computer system was down and we had to wait hours in the lobby. They only offered fruit flavored lemon water while waiting. When we finally got our room, it was at the back of the hotel and we overlooked an in-construction parking garage. The room was small and the bed not particularly comfortable. There was not even a coffee pot in the room for the morning. One night the sink backed up and gross debris was in the sink. The parking was $42 a night. We checked out early and the two nights cost of $750 plus parking and taxes. I would NEVER recommend this hotel. Terrible experience. The only redeeming factor was an hour worth of free drinks and lame snacks. Don't waste your money! I stayed at a lovely Westin the other two nights for $80 a night and free parking. And it had a coffee pot.
Comment from Hotel Management
Aug 28, 2017 by Elise G, Hotel Management
Linda - out apologizes again for the initial room but we appreciate your understanding. We hope to welcome you back and ensure that your next stay with us is flawless.
5 out of 5
Recommended
for Everyone
by A verified traveler from ct

Excellent location Easy walking distance to ever

Posted Aug 4, 2017
Great checkin fantastic room Complimentary wine beer meet and greet
Comment from Hotel Management
Aug 6, 2017 by Elise G, Hotel Management
Kurt - the love for local beer (especially when it is free!) is real! We are happy you enjoyed your stay. Please come back and visit us again soon!
4 out of 5
by A verified traveler

Posted Aug 1, 2017
Little annoying with all constructions going on, dealing at 8 in the morning........
Comment from Hotel Management
Aug 6, 2017 by Elise G, Hotel Management
We hear your frustrations and I am so deeply sorry. Thank you for your understanding as our façade undergoes a bit of a facelift! We hope to welcome you back soon for a flawless stay.
4 out of 5
by A verified traveler

No hot water

Posted Jul 26, 2017
We arrived after 2 days on the Colorado river. The shower was maybe like warm at best. I called and they said they would send an engineer up. It didn't happen. I mentioned it at check out and they said sorry and thanks for letting us know. I think a coupon for the next time would have been a nice gesture Customer service people
Comment from Hotel Management
Jul 30, 2017 by Elise G, Hotel Management
We couldn't agree more. I am so sorry for the inconvenience you experienced. Please contact us directly so that we can make this right.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northeast PA

Great location

Posted Jul 22, 2017
Cons: At times a bit noisy
Location: Within walking distance to great eateries and great shopping. Easy access to the rail to visit areas outside walking distance
Staff was excellent. Hotel very clean. Enjoyed the 5:00pm social.
Comment from Hotel Management
Jul 26, 2017 by Elise G, Hotel Management
Thank you for the wonderful review, Kayne! We are delighted to hear you enjoyed all that our wonderful neighborhood has to offer! Come back and visit again soon.