Ratings based on 2,459 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from ct

Excellent location Easy walking distance to ever

Posted Aug 4, 2017
Great checkin fantastic room Complimentary wine beer meet and greet
Comment from Hotel Management
Aug 6, 2017 by Elise G, Hotel Management
Kurt - the love for local beer (especially when it is free!) is real! We are happy you enjoyed your stay. Please come back and visit us again soon!
4 out of 5
by A verified traveler

Posted Aug 1, 2017
Little annoying with all constructions going on, dealing at 8 in the morning........
Comment from Hotel Management
Aug 6, 2017 by Elise G, Hotel Management
We hear your frustrations and I am so deeply sorry. Thank you for your understanding as our façade undergoes a bit of a facelift! We hope to welcome you back soon for a flawless stay.
4 out of 5
by A verified traveler

No hot water

Posted Jul 26, 2017
We arrived after 2 days on the Colorado river. The shower was maybe like warm at best. I called and they said they would send an engineer up. It didn't happen. I mentioned it at check out and they said sorry and thanks for letting us know. I think a coupon for the next time would have been a nice gesture Customer service people
Comment from Hotel Management
Jul 30, 2017 by Elise G, Hotel Management
We couldn't agree more. I am so sorry for the inconvenience you experienced. Please contact us directly so that we can make this right.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northeast PA

Great location

Posted Jul 22, 2017
Cons: At times a bit noisy
Location: Within walking distance to great eateries and great shopping. Easy access to the rail to visit areas outside walking distance
Staff was excellent. Hotel very clean. Enjoyed the 5:00pm social.
Comment from Hotel Management
Jul 26, 2017 by Elise G, Hotel Management
Thank you for the wonderful review, Kayne! We are delighted to hear you enjoyed all that our wonderful neighborhood has to offer! Come back and visit again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Nice place

Posted Jul 15, 2017
Pros: Room and bathroom were nicely-sized, cozy furnishings in bedroom.
Location: Eh - you're close to 16th street Mall, and free mallride, but a decent walk to Union Station.
Rooms are still nice, classic Kimpton style. They are working on upgrading the rooms, I believe, but I didn't think ours was old or run-down looking/feeling at all. Staff is good, per usual, although we felt a little blown off during our first entrance to the hotel, as they opened the door for a man who had a "business trip" look, and then ignored us. Every thing else was great, they are very accommodating!
Comment from Hotel Management
Jul 17, 2017 by Sandy GM, Hotel Management
Amanda; thank you for taking the time to share your feedback - sorry about your arrival experience and truly grateful the remainder of the stay hit our usual high standards. We can not wait until you return. We will make it up to you. Thank you again for the review. Sandy Burkett, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Well appointed hotel in Downtiwn Denver

Posted Jul 12, 2017
Great hotel experience. Nice wine and beer reception every day. Beautifully decorated rooms and lobby. Only ding here is bed was not especially great. Highly recommend Panzano, the Italian restaurant in the hotel.
Comment from Hotel Management
Jul 14, 2017 by sandygm, Hotel Management
Bryan; 5 for 5 is all we can hope for. We love that you recommended Panzano, the team and the food is exceptional. Thank you for the praise and hurry back. Sandy Burkett, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Denver Trip

Posted Jul 10, 2017
Pros: Downtown and one block from the 16th Avenue Mall.
Cons: Beds were hard and uncomfortable
Location: location was great
Hotel is nice; staff friendly and helpful. Room was small.
Comment from Hotel Management
Jul 14, 2017 by sandygm, Hotel Management
Janine; We want to thank you for choosing to stay with us and we want you to return. We hope you return again, we have multiple room types, if you love spaciousness maybe a King Spa room or a Monte Carlo vs. our smaller King Deluxe or Queen Deluxe rooms. All the feedback helps us serve you better, much gratitude, Sandy Burkett, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Naples, FL

fantastic location and comfortable, stylish hotel.

Posted Jul 8, 2017
Pros: Location, early morning coffee.
Cons: Room service came very late - we were out for the day and back at 3:30pm, and our room still wasn't cleaned. We ended up missing that day.
Location: 16th Street has all restaurants and shops. Union Station is also fun to walk to. Easy access to other Denver neighborhoods.
Loved the location and access to 16th St and Union Station. The attached restaurant, Panzano, was good for dinner and drinks. The scaffolding on the outside was disconcerting - we were not aware there was work going on at the hotel when we booked the room and it made it hard to actually see the hotel when we drove in. But overall our stay was very pleasant.
Comment from Hotel Management
Jul 9, 2017 by Elise G, Hotel Management
Thank you for taking the time to share you feedback. I am happy to hear you enjoyed your stay! I am so sorry for the late arrival of housekeeping and I assure you this has been addressed with the team. We hope to see you again soon!
3 out of 5
by A verified traveler

Double billed- no response

Posted Jul 5, 2017
Pros: Pilliow catalog was spot-on Room was clean interesting lobby with cow
Cons: Billing practices and contact response.
Location: Everything in downtown Denver is a short walk, bus, or Uber away; very convenient.
I booked with expedia and was charged. The hotel ALSO charged my card for the same amount and when I attempted to contact them I got no response. The room was comfortable, nice pillow catalog and the room seemed clean. The view was of some kind of industrial equipment (air handlers?) and was very unappealing. The cow in the elevator lobby was a surreal experience, probably the highlight of my stay. Overall, I'd say the hotel was pleasant yet overpriced. I'll uber out of downtown next time for a better value.
Comment from Hotel Management
Jul 8, 2017 by Elise Galli, Hotel Management
I am so sorry for the billing issues you experienced during your stay. I assure you this is not our standard. Please contact me directly so that we can have this corrected for you ASAP. My sincerest apologizes. Regards, Elise Galli Director of Guest Services
1 out of 5
by A verified traveler

No hot water.

Posted Jun 6, 2017
Staff was friendly. No hot water in shower. Tap water scolding was hot at 3am.
Comment from Hotel Management
Jun 9, 2017 by Sandy Burkett, GM, Hotel Management
Dear anonymous, it is always hard to ensure something was resolved - without hearing it directly. I apologize for this experience and hope that you notified the front desk immediately so that we could investigate and ensure that you were taken care of and no other guests impacted. Thank you for alerting us here, again, this is not what we want our guests to experience.