Ratings based on 932 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Missoula MT

Nice and clean

Posted Aug 20, 2017
Hotel smells great! Best smelling hotel ever. The room was lovely and the pool was cool. Hotel is in a nice location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
Nice location & mini putt & beer tent at street level of hotel. Pool was cold but kids still had fun swimming. Indoor Basketball court was more fun & entertaining. Comfortable bed, beautiful view Bathroom not as clean, hair in tub😬
4 out of 5
Recommended
for Everyone
by A verified traveler from Dublin Ohio

Walking distance to many sights

Posted Jul 30, 2017
Pros: Pool, beds,and room size were great.
Cons: Liked everything
Location: Walked to mint, 16th street mall, the shuttle is great when you as tired
Very good experience especially the pool and workout areas. Very comfortable beds. Loved it.
Comment from Hotel Management
Aug 5, 2017 by Vitaliy, Hotel Management
Thank you for the feedback! We are glad that you had an amazing stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Nice hotel in a great location.

Posted Jul 28, 2017
I booked this hotel solely for the rooftop pool. Unfortunately, we were not able to use it. This was a bummer...a real bummer! An incident occurred and pool had to be drained. Everything else was great. The room was fabulous and the views were spectacular. Great customer service. The hotel was in a perfect location walking distance to many restaurants. It is a short drive to Sports Authority stadium.
Comment from Hotel Management
Aug 5, 2017 by Vitaliy, Hotel Management
Thank you so much for the feedback. I'm sorry that you couldn't utilize our pool. You're correct with had to drain the pool due to a guest bringing a glass into the pool that was broken. We do our best to remind guests not to have glass in the pool areas.
2 out of 5
by A verified traveler from Tulsa, OK

I'd keep looking

Posted Jul 27, 2017
Pros: Location
Cons: Thermostat and a/c that work properly. Place in the hotel to buy Diet Coke in bottles. Deep clean the bathrooms.
Location: Downtown Denver is great -- plenty of places to eat, things to see and do, easy to get around on the free mall ride.
We stayed here for 3 nights in July. Despite setting the thermostat at 66 degrees from the minute we arrived, the room always felt slightly tacky-- and it was definitely not 66 degrees. There was nowhere in the entire facility to purchase a soft drink in a bottle or a can -- you could only order it from room service or get a glass of soda at the bar. So, we made several trips to Walgreen's two blocks away to buy our Diet Coke for the morning as everyone is not a coffee drinker. (There was a Starbucks in the hotel.) The last day of our stay, we left the hotel about noon and were gone until well after midnight-- only to come back and find the room hadn't been cleaned and we had no clean towels for the morning, when we had to get up early to catch our plane. We had to call room service twice to get towels brought to our room before we went to bed. My recommendation is to worry less about the fancy restaurants in the hotel and more about room quality. The tile in the bathroom was rather grubby. This wasn't miserable, but definitely not the experience I expected for what I paid.
Comment from Hotel Management
Aug 5, 2017 by Vitaliy, Hotel Management
Thank you for the feedback. Since we are full service hotel we do not have vending machines. I would like to apologize for the thermostat opportunities and housekeeping. We will share your feedback with the staff!
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Hot water

Posted Jul 23, 2017
The room was fantastic other than it took 15 minutes to get hot water to come out of the shower. Otherwise an excellent hotel with many great views of the city.
Comment from Hotel Management
Jul 26, 2017 by Vitaliy, Hotel Management
I'm sorry for the 15 minute wait on the shower. We do appreciate your feedback and recognition!
5 out of 5
Recommended
for Everyone
by A verified traveler

Right on 16th St. mall

Posted Jul 17, 2017
Right on 16th St. mall. Next to downtown clock Tower. pretty hotel fourth floor outdoor pool. We walk to Pepsi Center for a concert just 1 mile away
Comment from Hotel Management
Jul 19, 2017 by Vitaliy, Hotel Management
Thank you for the review and recognition of the staff/hotel. See you back soon! Vitaliy
4 out of 5
Recommended
for Everyone
by A verified traveler from denver

In downtown Denver

Posted Jul 8, 2017
Hotel staff was great, rooms clean, towels nice and fluffy. Beds are a little hard, not pillow top. Cocktails and food is good. Buffet breakfast. Pool well kept and plenty of seating and towels. Overlooks most of the city. Valet to park your car was 40 dollars per day. I thought that was excessive, when I go to Vegas I pay around 30? Bell hops are extremely slow and not to eager to be helpful, I had to take my own bags out of my car and carry them to room. Overall it was very nice and will use it again when needing to stay downtown.
Comment from Hotel Management
Jul 19, 2017 by Vitaliy, Hotel Management
Thank you for the rating - we hope to see you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Engagement night

Posted Jul 6, 2017
Pros: Locality and cleanliness, friendliness of staff
Cons: Parking isn't managed by the hotel...we parked for 11 hours and got charged for 2 full days..42$...robbery
Location: nice restaurants nearby, rockies stadium and union station all walking distance...
We checked in and the concierge was friendly and helpful....asked us about out occasion and we told him engagement. They comped us high speed internet and some vouchers for room service. Room was clean and had a great view. We then watched fireworks from the pool patio.
Comment from Hotel Management
Jul 8, 2017 by Vitaliy, Hotel Management
Thank you for the feedback - sounds like you enjoyed your stay, and had a wonderful room to go with it! It's always great to hear when we meet guest expectations!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in good location

Posted Jul 4, 2017
Pros: Quiet air conditioner and comfy bed.
Location: Lots of restaurants and bars in walking distance. Right outside the hotel they had a beer garden with lots of free activities for adults and kids.
The hotel was in the perfect location on the 16th Street Mall. The room was very comfy and air conditioner worked well and was very quiet. We hardly noticed that the air was on. The hotel has a nice workout facility and pool area.
Comment from Hotel Management
Jul 8, 2017 by Vitlaiy, Hotel Management
Thank you for sharing our amenities with others! We are glad that we met your expectations!