Ratings based on 1,139 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Small, cramped, filthy room

Posted Apr 6, 2017
Pros: The bar attached had friendly staff and offered a shuttle to the game
Hotel hallways were scary and dark. Smell was not great. Room had garbage from last guest still in it. no attention to detail, very dusty, hairs in bathroom. Very old and warn furnishings. Picked this hotel because of the brand worst Holiday inn i have stayed in.
Comment from Hotel Management
Apr 10, 2017 by Ebone' Alexander, Hotel Management
Thank you for sharing your candid feedback. It is great to hear you enjoyed Big City Bar & Grille. Please know that we take hotel hygiene and cleanliness very seriously. I have taken note of your valuable comments and rest assured, it will be used to monitor and improve the quality and services we offer to our guests. Thank you for staying with us and we hope to have an opportunity to welcome you back again. Ebone' Alexander Social Media Coordinator Holiday Inn Express Downtown Detroit
5 out of 5
by Karen

Go Leafs Go!!!!

Posted Apr 5, 2017 on Hotels
The staff were very friendly and helpful. We have stayed at other Holiday Inns with the breakfast included and by far yours has been the best. I would definitely refer you to our friends and family. We spent the weekend to enjoy the hockey game between Toronto Maple Leafs and Detroit Red Wings. Toronto won!!!!
Comment from Hotel Management
Apr 10, 2017
Hi Karen Thank you do much for taking the time to share your wonderful feedback at our hotel. We certainly strive to provide all of our guests with the level of service the you described you received during your stay. We are so delighted to hear that you had such a great time downtown Detroit. We truly look forward to welcoming you back again! Ebone' Alexander Social Media Coordinator Holiday Inn Express Downtown Detroit
4 out of 5
by William

Posted Apr 4, 2017 on Hotels
Comment from Hotel Management
Apr 10, 2017
Thank you for sharing your awesome feedback.
4 out of 5
by Jennifer

Posted Apr 3, 2017 on Hotels
Had a good weekend trip. Hotel was clean and convenient. Check in was simple although the clerk did not seem to like her job, all the other staff was friendly. Would recommend this hotel to others
Comment from Hotel Management
Apr 10, 2017
Hi Jennifer Thank you for staying with us. We are so pleased to hear that you had a pleasant stay at our hotel. I can assure you that we take great pride in the service and experience we provide to each guest. We truly appreciate your feedback and look forward to welcoming you back again. Ebone' Alexander Social Media Coordinator Holiday Inn Express Downtown Detroit
5 out of 5
by Jen

Excellent customer service!

Posted Apr 2, 2017 on Hotels
Our stay was wonderful. Every single staff member that I was in contact with could not have been friendlier or more helpful. They went out of their way to make sure our stay was perfect & the breakfast buffet was amazing. The cinnamon rolls were to die for! I will definitely stay here again!
Comment from Hotel Management
Apr 4, 2017
Hi Jen We are so glad to hear that you had a wonderful stay at our hotel. Our staff truly appreciates your kind remarks. We definitely look forward to welcoming you back soon! Ebone' Alexander Social Media Coordinator Holiday Inn Express Downtown Detroit
5 out of 5
by Jonai

Great location near everything downtown

Posted Apr 2, 2017 on Hotels
Besides someone setting off the smoke alarm was a nice stay. Definitely will be back!
Comment from Hotel Management
Apr 4, 2017
Hi Jonai Thank you for sharing your awesome review. We truly look forward to welcoming you back again. Ebone' Alexander Social Media Coordinator Holiday Inn Express Downtown Detroit
1 out of 5
by A verified traveler

Posted Apr 2, 2017
Pool is a joke. Freezing and 3 feet deep. Parking is, ridiculous.
Comment from Hotel Management
Apr 3, 2017 by Ebone' Alexander, Hotel Management
Thank you for sharing your feedback. I would like to apologize that our pool did not exceed your expectations. Please know that our valet parking rate is competitive within the city and downtown market. We truly appreciate you staying with us and look forward to the opportunity of welcoming you back again! Ebone' Alexander Social Media Coordinator Holiday Inn Express Downtown Detroit
4 out of 5
by A verified traveler

Jbj concert

Posted Mar 31, 2017 on Hotels
Great location for many events. Close to the people mover Hotel could use some upgrades. Had reiterated thriught the years
Comment from Hotel Management
Apr 3, 2017
Thank you for staying with us. I am so pleased that you found our location to be perfect for your visit to downtown Detroit. Please know that we are in the process of refreshing some our guest rooms and look to unveil a new guest room experience soon. We look forward to welcoming you again. Ebone' Alexander Social Media Coordinator Holiday Inn Express Downtown Detroit
4 out of 5
by Michael

This traveler left a rating score only Posted Mar 31, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 31, 2017 on Hotels