Ratings based on 1,236 Verified Reviews

3.8 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Gaylord, MI

Nice hotel downtown, close to lots of places

Posted Jan 7, 2018
We stayed here when some family was at Henry Ford Hospital, and we were first pleased with how close it is to the hospital. The staff was very friendly and helpful, and the size of the breakfast buffet was humongous. The only thing that needs to be fixed are the elevators, which rattled a ton when it was approaching a stop. Other than that, I'd be happy to stay there again.
Comment from Hotel Management
Jan 8, 2018 by Ebone' Alexander, Hotel Management
Hi Laura Thank you for staying with us. It is great to hear that you found our location to be perfect for your visit. Our staff truly appreciates your kind remarks. We hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Jackson MI

Posted Jan 7, 2018
We had a nice stay, staff was very nice as usual. There is a few nice places to eat within walking distance.
Comment from Hotel Management
Jan 8, 2018 by Ebone' Alexander, Hotel Management
Hi Scott Thank you for sharing your wonderful experience.We are so pleased to hear you had a wonderful experience and enjoyed downtown Detroit. We truly look forward to welcoming you back again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2018
Not happy about the parking situation. There is no parking for hotel guests other than paying for valet. Either $28 for valet or a parking lot for $20 but as the desk clerk says "you take your chance." Sounds like a scam to me. Either we pay more for "security" or less for no security..
Comment from Hotel Management
Jan 10, 2018 by Ebone' Alexander, Hotel Management
Hi Sharon Thank you for sharing your experience at our hotel. Please know that our valet parking service rate is competitive within the city. We always strive to make sure this fee is equal or lower than other rates throughout the downtown market. We look forward to welcoming you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Posted Dec 8, 2017
Sucks that the pool isn’t open 24 hours, but everything else was great.
Comment from Hotel Management
Dec 8, 2017 by Ebone' Alexander, Hotel Management
Hi Andy Thank you for staying with us. We look forward to welcoming you back again.
2 out of 5
by A verified traveler

Our room never got turned over.

Posted Dec 4, 2017
Our room never got turned over. Same towels for two days.
Comment from Hotel Management
Dec 8, 2017 by Ebone' Alexander, Hotel Management
Thank you for staying with us. Please know that we take hotel hygiene and cleanliness very seriously. Unfortunately your stay with us did not reflect this. We hope to have the opportunity of welcoming you back again. Ebone' Alexander Social Media Coordinator Holiday Inn Express Downtown Detroit
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Convenient-Right Downtown

Posted Nov 30, 2017
Very comfortable stay. The hotel staff were professional and helpful. The gym is one of the best at a Holiday Inn I have seen. The hotel is 10 mins walk from all the sports stadiums and theatres. The only one issue with the room was a bath tub that did not drain properly.
Comment from Hotel Management
Dec 4, 2017 by Ebone' Alexander, Hotel Management
Thank you for taking the time to share your feedback. We truly appreciate you staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from downtown detroit

Its okey

Posted Nov 28, 2017
I arrived at the hotel and the clerk at the front desk has a horrible actitude other than that everything was great..
Comment from Hotel Management
Nov 29, 2017 by Ebone' Alexander, Hotel Management
Thank you for sharing your experience. Please know that we give the utmost importance to our guest feedback as it helps us improve our quality of service. We look forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2017
This is my second time staying here. The staff is friendly and the location is great
Comment from Hotel Management
Nov 29, 2017 by Ebone' Alexander, Hotel Management
Our staff truly appreciates your kind remarks. We look forward to welcoming you back soon!
4 out of 5
by A verified traveler

Posted Nov 24, 2017
ROOM NEED UPDATING AND IT HAD RUST AROUND THE BATH TUB
Comment from Hotel Management
Nov 29, 2017 by Ebone' Alexander, Hotel Management
Thank you for staying with us. Please know that we are in the process of refreshing some of our guest rooms. We look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
This was a very nice hotel to stay in. Good location, service, and facility for an excellent price. Overall, well recommended!
Comment from Hotel Management
Nov 21, 2017 by Ebone' Alexander, Hotel Management
Thank you for staying with us. We are so pleased to hear that you had a wonderful stay. We look forward to welcoming you back again!