Ratings based on 924 Verified Reviews

3.6 out of 5
71% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from St Albans

Handy for station and streetcar

Posted Sep 9, 2017
Pros: Staff were helpful, and the beds extremely comfortable.
Cons: They need to make sure the high quality of maintenece is maintained in this heritage building.
Location: The Tamla museum is nearby, and most of the interesting museums and art galleries are easily reached from the streetcar, which stops 100 yards from th
The hotel is in a beautifully restored heritage building in mid-town Detroit, close to the Amtrak station and streetcar. Betweeen the hotel and downtown are several of the main museums/atr galleries of Detroit, as well as several excellent coffee houses,restaurants and brew-pubs. Also close by is the Tamla Museum.
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, MI

Very pleasant stay...

Posted Aug 21, 2017
This hotel is wonderful!!! I loved the way it was decorated, classic and regal. Our bed was so comfy and our room was clean. Front desk staff were very helpful and friendly. We dined in the restaurant and our meal was delicious! We did pay for the valet parking and it was worth it We would absolutely return and recommend the Hotel St. Regis to friends and family.
4 out of 5
Recommended
for Everyone
by A verified traveler from manitoba, canada

Lovely little hotel not to far from downtown

Posted Jul 19, 2017
Hotel was good with that old fashioned feel, but nice. Rooms were decent, beds were comfortable. Was only 5 minute drive to downtown. Staff were friendly. Restaurant had a wonderful menu. Valet was always readily available.
Comment from Hotel Management
Jul 21, 2017 by Donna R., Hotel Management
Thank you for your comments. They will be shared with our staff. We hope to see you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Avon, NY

Posted Jul 15, 2017
Very friendly staff. Clean and tidy room. Close to Cobo center for TKD Championship. Good stay.
Comment from Hotel Management
Jul 21, 2017 by Donna R., Hotel Management
Thank you for your comments and patronage. We look forward to having you back in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel/good location

Posted Jul 3, 2017
Nice hotel and was a good location for our stay. We came into town for one evening to see a baseball game. The Q Line was very convenient to be able to take right from hotel to stadium. The rooms were a little dark and the shower water pressure wasn't very good and took about 15-20 minutes for the water to heat up. There was a domestic dispute on our floor that evening/early morning hours and had to call security. It was pretty bad. Security was there quickly and escorted them from the hotel. Other than that, stay was good for what we were there for.
Comment from Hotel Management
Aug 22, 2017 by Donna R., Hotel Management
Thank you for staying here at the historic Hotel St. Regis and for taking the time to provide feedback regarding your stay with us. Your comments will be discussed to help us perfect our product and service.
4 out of 5
by Maureen

Posted Jun 13, 2017 on Hotels
Hotel and staff were superb. It was a little quiet, things close early on Sundays, but the front desk gave us alternatives for late evening food delivery. They are prepared! Great location, easy to get around. Valet parking is helpful.
Comment from Hotel Management
Jun 15, 2017
Thank you for staying here at the historic Hotel St. Regis. Your comments and feedback are important. They will be shared with everyone. We appreciate your patronage and hope to see you again in the future.
3 out of 5
by A verified traveler

It was OK

Posted Jun 5, 2017 on Hotels
Hot water was not available for a day. Walls were too thin, you can hear your neighbors. Front desk Agents were nice and very accommodating and the restaurant waitress was very pleasant.
Comment from Hotel Management
Jun 13, 2017
Thank you for taking the time to provide feedback regarding your stay with us. We did have an issue with the hot water the day you stayed here and apologize to you. Your comments will be discussed with the staff.
3 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, OH

Broken air conditioning unit

Posted May 31, 2017
Pros: Location
Cons: Room cleanliness and a working air conditioning unit.
The hotel itself is decent and the location was perfect for our trip. However, the air conditioning unit in our room was not working. I placed several calls to the front desk and was advised that they would be sure to send the maintanence man to fix it once he was in. I assume he never showed up to work, because our issue was never addressed. The only thing the front desk offered was a box fan that essentially blew around the stale air of the room. Upon checking out they did take care of my valet fee for the inconvenience. However, a room upgrade, or an acutal attempt to fix the unit would've been much more appreciated. Not to mention made for a much more comfortable stay.
Comment from Hotel Management
Jun 6, 2017 by Donna R., Hotel Management
Thank you for taking the time to provide feedback regarding the issue you had with the air-conditioning unit and the response from our staff. Your comments will be discussed. We apologize your stay wasn't as comfortable as it should have been and we couldn't offer an alternative.
3 out of 5
by A verified traveler

Average hotel terrible staff

Posted May 31, 2017
The hotel room was clean and comfortable, so if this is your priority I would tell you to book it if you aren't looking for a a more expensive higher star option. However, the staff at this establishment were extremely unprofessional, unfriendly and incompetent. Not one person greeted my friend and I staying here every time we walked in and out. They didn't even make eye contact. One day we were waiting to be helped at the front desk to change to a king bed (booked a king bed and got a full size and paid same price!!) the woman named Chelsi was so overwhemeled speaking to someone on the phone making rude faces for them to hurry up. When she finally was able to help us she wasn't helpful at all and kept telling us to give her 10 mins, which turned into 20, to 40 to 3 hours. Finally we called her from our room to see if she switched us yet and she put us on hold then hung up the phone. When we called her back to tell her to call us when it's changed she was acting all frantic and never called us back. If you want to stay in a hotel with all incompetent employees then stay here.
Comment from Hotel Management
Jun 6, 2017 by Donna R., Hotel Management
We appreciate you taking the time to provide comments regarding the interaction and the type of service provided by our staff. Your feedback is important to us and it will be discussed in an effort to perfect the service and common courtesy we want all guests to receive. Thank you.
4 out of 5
by Kimberly

This traveler left a rating score only Posted May 30, 2017 on Hotels