Ratings based on 966 Verified Reviews

3.6 out of 5
71% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Atlanta

The hotel is a dump

Posted Jan 18, 2018
No hot water, dirty, very few staff, wifi on occasion. Tv didn't work. Highly overrated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Short drive to downtown Detroit

Posted Jan 8, 2018
The hotel staff was very pleasant and the price through Expedia was great. We were about a 7 minute drive to Little Caesar’s Arena downtown. The room could have been a little cleaner as there were dirty marks on the towels. Overall, I would stay there again at that price
Comment from Hotel Management
Jan 9, 2018 by DR, Hotel Management
Thank you for taking the time to provide us feedback regarding our product and service to you. It is appreciated in our efforts to perfect your stay with us.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2018
Hot water limited, heat finally restored after second request. Staff nice. Bed comfortable.
Comment from Hotel Management
Jan 9, 2018 by DR, Hotel Management
Thank you for taking the time to provide us feedback regarding our product and service to you. It is appreciated in our efforts to perfect your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Nice hotel, old style charm. Very comfortable.

Posted Jan 4, 2018
We stayed here for a concert at the Magic Stick and had a great time. The hotel is old and pretty and the room was big and comfortable.
Comment from Hotel Management
Jan 5, 2018 by DR, Hotel Management
Thank you for taking the time to provide feedback regarding your stay. It is appreciated. We hope you will return.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wyandotte

Posted Jan 3, 2018
Only one elevator working and the breakfast service in the restaurant was spotty but the night before the service at the bar was great. Comfortable and the staff was very friendly.
Comment from Hotel Management
Jan 5, 2018 by DR, Hotel Management
Thank you for providing feedback regarding your stay with us. Your comments will be discussed with staff.
3 out of 5
by A verified traveler

Posted Jan 2, 2018
Pros: Location ok
Limited hot water to shower, heat in room a problem and on second notice, did finally get to work.
Comment from Hotel Management
Jan 5, 2018 by DR, Hotel Management
Thank you for taking the time to provide feedback regarding the hot water and heat. We are diligently working to make improvements on both.
3 out of 5
Recommended
for Everyone
by A verified traveler from spring valley il

Just ok

Posted Jan 1, 2018
Hotel was hard to find, loved the old look of it but needs updating and repairs. Water took a while to get hot, couldn’t regulate room temp and bed needs more covers. Restaurant food was very good but staff seemed very unorganized and unprofessional. Nothing to do within walking distance.
Comment from Hotel Management
Jan 2, 2018 by DR, Hotel Management
Thank you for your time and comments regarding our product and the service provided to you. They will be discussed in an effort to improve and perfect what we are offering our guests.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to venue we were going to!

Posted Dec 31, 2017
Very fast service, just always have a thing of never trusting the sheets to be clean so we slept on the comforter but everything seemed clean and smelled clean
Comment from Hotel Management
Jan 2, 2018 by DR, Hotel Management
Thank you for your rating and your comments. They are appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel inside and out.

Posted Dec 7, 2017
My stay at the St. Regis was excellent. I was in town for a job interview and everything ran smoothly! Thanks for making it an enjoyable experience.
Comment from Hotel Management
Dec 17, 2017 by DR, Hotel Management
You are welcome and please know we appreciate your patronage.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge, Ontario

Comfortable spot in the New Center Area

Posted Nov 24, 2017
Close to cultural centre and the Detroit Institute of Arts. Very pleasant and comfortable. A different perspective on Detroit as it is not downtown. Enjoyed ourselves.
Comment from Hotel Management
Dec 21, 2017 by DR, Hotel Management
Thank you for your comments and your patronage. They are appreciated.