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The hotel room was nicely renovated, staff friendly and we enjoyed the concierge lounge service provided with our room. We did however find room to warm and the Manger said it was central heating so couldn't be adjusted. We also had problems with toilet backing up into shower but we were compensated ...
This is a nice hotel and it?s almost attached to Rogers Place. Will be next winter they tell me. Close to many restaurants. If you want valet parking be prepared to pay $39 or $31 for regular parking. Bed was comfortable and nice but too soft for my liking (but that?s me). Room was clean, everything ...
The Concierge shuttle service and drivers were most accommodating for our shopping and dining choices. We were very pleased with the courtesy shown to us by all the Staff at the hotel.
On arrival @ reception very polite, friendly helpful Sandra checked us in, very attentive to our requests..Alice our room maid, very welcoming,friendly, helpful and very thorough in her duties.Brad Concierge / Receptionist, is an asset to the hotel without his help and kindness we would not have ...
From the valet to the concierge to the housekeepers - there is a culture of customer service and a friendly demeanor throughout the hotel.
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