Ratings based on 157 Verified Reviews

4.5 out of 5
84% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2017
We loved this hotel! It was right downtown so easy access to everything! The staff and food was great! Only downside to our stay was the parking was not secure( adjacent to a downtown park) and our room view looked straight into a concrete wall. Other than that I would highly recommend!
3 out of 5
by A verified traveler

Posted May 20, 2017
Stayed in an odd room. It was large and clean but the walls were red and the decor was black - black velvet sofa, black curtains and black bedspread. I was odd. The walls are thin so I could hear the person above and beside me. Certainly not a horrible hotel but you can get more for your money elsewhere.
Comment from Hotel Management
May 25, 2017 by general Manager , Hotel Management
Dear Guest, We appreciate your choosing the Union Bank Inn, Alberta's Original 4 Star Boutique Hotel. This property offers two distinctive accommodation choices, the Heritage Wing offering 14 Designer, One of a Kind appointed guestrooms. Each, with distinctive design & décor, and within the Vintage wing of this iconic Historical Building. Should this not be what you are looking for, consider our Contemporary Wing, offering modern, chic and upscale Business Class Guestrooms. A Wing that offers 20 guestrooms, each providing a soothing neutral palette, larger room layouts, abundance of natural light and large working desks. Personal preference, and the choice is certainly up to each guest when booking. With our pleasure, all of our Guestrooms include complimentary evening Wine & Cheese, FREE WIFI, complimentary a al Carte Breakfast each morning in Madison's Grill and 24 hour access to our onsite business and Fitness rooms. Should we be of additional assistance in making the accommodation choice that best suits your needs, we would love to be of help! Our Friendly and knowledgeable staff at the Front Desk are available 24 hours a day, and happy to assist, anytime! Thank you again for choosing Alberta's Premier 4 Star Boutique Hotel, we look forward to future opportunities of welcoming you back again soon! Warm Regards, Shelley Carrier General Manager & UBI Team .
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, B.C. Canada

Wonderful boutique hotel in Downtown Edmonton

Posted May 18, 2017
Pros: What I liked about the hotel was the personal touches and that you were made to feel that you were a special guest.
Cons: Nothing
Location: The Union Bank Inn is right in the middle of downtown Edmonton with lots of restaurants, bars, hotels, shopping, galleries etc. close by.
Had a wonderful recent one night stay at the Union Bank Inn. From the time I entered the hotel, I was treated very well by all the hotel staff in particular the front desk. The room was very comfortable with all the amenities one wants in a first class hotel. The bed was extremely comfortable and I had a lovely view of Jasper Avenue and the park beside the hotel. The room was extremely quiet as I didn't hear any outside noise and my room was right by the elevator on the 3rd Floor. A lovely touch is the wine and cheese when you check-in. The breakfast which is included in the price was amazing. I would highly recommend this hotel and if I am in Edmonton again I would look forward to staying at the Union Bank Inn.
Comment from Hotel Management
May 19, 2017 by General Manager , Hotel Management
Dear Larry, Thank you for providing us the extreme pleasure of being your chosen host during your recent visit to Edmonton, Alberta. The UNION BANK INN, Alberta's Original 4 Star Boutique Hotel prides itself on offering our Guests the ultimate in Comfort, Luxury and Style, but also very proud of our committed and dedicated Staff! THANK YOU for your very positive and kind words. We are so thrilled to know that your needs were met by our team, and your stay was enjoyable, and comfortable. It is with our pleasure, our Guests enjoy a daily hot A la Carte Breakfast, and evening Guestroom delivery of Wine & Cheese, with our compliments. We cannot thank you enough for not only providing us the honor of being your chosen hospitality partner, but referring us to others! We look forward to welcoming you again soon, to the UNION BANK INN, located in the heart of downtown Edmonton. Steps away from the City's best Entertainment, Arts & Culture, Shopping & Business Districts. Hope to see you again soon! In Appreciation, Shelley Carrier General Manager & UBI TEAM
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
The fitness room should be better described as a closet. It would be better. It to have one not advertise it as such.
Comment from Hotel Management
May 21, 2017 by General Manager , Hotel Management
Dear Anonymous, We appreciate your feedback. Being a Boutique Hotel, we concentrate on providing the ultimate in Comfort, Luxury, and attention to detail with respect to our 34 Designer Guestrooms & commitment to AAA Service Standards. All of our Stays, include upscale accommodations, inclusive of evening Wine & Cheese deliveries, full Hot A la Carte Breakfast in our onsite Dining Room, Madison's Grill. With our compliments, we are also pleased to include WIFI, in room safes, 24 hour first class guest service, and access to our onsite Business & Fitness rooms. We do agree, our amenity spaces are compact. However, our Front Desk Team are always anxious to know if they can be of additional assistance, and happy to recommend should these spaces not meet your needs. We do apologize that you felt the Fitness Room to be less than you had anticipated. We will certainly keep your feedback in mind when portraying this space. As always, all guest feedback is important to us, and we do hope this will not deter from considering us for your future accommodations. Upon your next stay - please ask our Front Desk for referrals, which they are happy to recommend our Service Providers in the area, including full scale Fitness Centers and Gyms, who are happy to invite our guests with nominal fees. Thank you once more for allowing us to host you, which we hope to have several other future opportunities. Kind Regards, Shelley Carrier General Manager & UBI TEAM
5 out of 5
by Colin

Great hotel

Posted Apr 26, 2017 on Hotels
Heritage rooms are small, but beautiful.
Comment from Hotel Management
May 1, 2017 by Deidre Frew, Hotel Management
Dear Colin! Thank you for providing us with the pleasure of hosting your past stay! The UNION BANK INN, Alberta's Original 4 Star Boutique Hotel is proud to provide luxury accommodation, offering 14 Signature Heritage Designer Guestrooms and 20 Modern Upscale Contemporary Guestrooms. All of our guests enjoy evening complimentary Guestroom Delivery of Wine & Cheese, and morning Complimentary A la Carte Breakfast served in Madison's Grill. We cannot wait, to welcome you back again soon! Warm Regards, Shelley Carrier General Manager & TEAM
5 out of 5
by Patricia

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
Apr 28, 2017 by Deidre Frew, Hotel Management
Dear Patricia! Thank you for the perfect score!!! We are so happy to know your stay met all of your expectations. We cannot wait, to have the pleasure of welcoming you back to the UNION BANK INN, Alberta's Premier 4 Star Boutique Hotel, located in the heart of downtown Edmonton. Hope to see you again soon! Sincerely, Shelley Carrier General Manager & UBI TEAM
4 out of 5
Recommended
for Couples
by A verified traveler from Edmonton, AB

Nice boutique hotel, with great restaurant.

Posted Apr 22, 2017
Pros: Nice staff, clean comfortable room with fireplace.
We enjoyed staying here for our first anniversary. The breakfast which was included with our stay was excellent a la carte food. Wine and cheese in the room at night! Great time, accommodating staff and comfortable bed!
Comment from Hotel Management
Apr 27, 2017 by General Manager , Hotel Management
Dear Jeremy! Thank you for providing us the pleasure of hosting your recent stay at UNION BANK INN, Alberta's Original 4 Star Boutique Hotel! We are thrilled to hear you enjoyed your stay. The Union Bank Inn, proudly provides luxury accommodations, fireplaces in every room, fleece Robes, Queen and King Size Beds, appointed with luxury bedding. Each night, with our compliments, an evening guestroom delivery of Wine & Cheese, and each morning, a complimentary a la carte breakfast served in our onsite Dining Room, Madison's Grill! So happy to hear your stay was enjoyable. We look extremely forward of welcoming you back again soon! Warm Regards, Shelley Carrier General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Grande Prairie

Best location in Edmonton.

Posted Apr 16, 2017
Union bank is located along busy Jasper ave, yet it is so peaceful. I don't think it's possible to get a better sleep.
Comment from Hotel Management
Apr 17, 2017 by generaml manager, Hotel Management
Dear GP, Thank you for allowing us the pleasure of hosting your recent stay! The Union Bank Inn, Alberta's Original 4 Star Boutique Hotel, is located in the heart of downtown Edmonton, steps away from the best shopping, entertainment, recreation and business districts! Offering two distinct accommodation choices, choosing from our Designer Heritage Signature Wing, offering 14 unique Guestrooms, each independently appointed, or our Chic 20 Contemporary Guestrooms, offering spacious modern luxury. Whether your travels may be on business or leisure, the Union Bank Inn prides itself on delivering the highest levels of comfort and service. We are so pleased you agree! Thank you once more for your wonderful rating, and kind feedback. We cannot wait to have the pleasure of welcoming you back again soon! Warm Regards, Shelley Carrier General Manager UNION BANK INN
5 out of 5
by Cameron

Must stay!

Posted Apr 16, 2017 on Hotels
Amazing staff. Excellent service. Rooms are great. Good location
Comment from Hotel Management
Apr 18, 2017 by Deidre Frew, Hotel Management
Dear Cameron! Thank you for your incredible recommendation and kind feedback! We are thrilled to know you enjoyed your stat at the UNION BANK INN, Alberta's 4 Star Boutique Hotel, conveniently located in the heart of downtown Edmonton! We look extremely forward to welcoming you back again soon! With Appreciation, Shelley Carrier General Manager & UBI Team!
5 out of 5
Recommended
for Everyone
by A verified traveler from London, Ontario

Elegant Downtown Comfort

Posted Apr 11, 2017
Pros: Elegance. Superb dining. Excellent service. Fireplace. Full breakfast included each day. Wine/cheese delivered to your room each day. Free wifi.
Cons: Absolutely nothing!
Location: Downtown business district. Great transit system. Sports venues, Muttart Conservatory, Arts venues, Shopping Mall.
The Union Bank Inn is a beautiful place with beautifully designed suites, fine dining, and staff who are friendly and dedicated to assisting you in every possible way to make your stay relaxing and enjoyable. Minor concerns were quickly taken care of. Very clean everywhere. We will be staying here again for sure if/when we visit Edmonton in the future!
Comment from Hotel Management
Apr 12, 2017 by General Manager , Hotel Management
Dear Debbie & Jon, What can we say... except our sincerest "THANK YOU!" We truly appreciate the honor of hosting your stays while in Edmonton, and cannot wait to welcome you back again soon to Alberta's Original 4 Star Boutique Hotel, the UNION BANK INN. Sincerely, Shelley Carrier General Manager & Team UNION BANK INN