Ratings based on 182 Verified Reviews

4.4 out of 5
84% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sexsmith

Excellent downtown location.

Posted Nov 16, 2017
Walking distance to Rogers Place, shopping, and restaurants. Nice clean comfortable room. Comfortable bed and bedding. Very large clean modern bathroom. Helpful staff. Nice full breakfast menu included with stay. Good parking but it will cost you $20. It's pricey to stay downtown but this is a nice choice.
Comment from Hotel Management
Nov 22, 2017 by general manager , Hotel Management
Dear Yvonne, THAHK YOU! we appreciate your review, and interest towards the UNION BANK INN, Alberta's 4 Star Boutique Hotel, located in the heart of Downtown Edmonton, and steps away from the city's best Entertainment, Recreation, Shopping, and Dining! Plus, within the heart of the largest Business Districts. We are so pleased to hear you enjoyed your Guestrooms, comfortable Bed, and complimentary Breakfast served each morning in Madison's Grill, our popular onsite dining room. We also appreciate your comments regarding parking, which we offer to our Hotel Guests a subsidized parking rate of $20 for overnight parking, offered from 3pm - 11am. Rates we are always working to ensure, remain as competitive as possible, with our rates being some of the lowest in the Downtown Core. We look extremely forward of having the pleasure of welcoming you back, which we hope to be soon! Warm Regards Shelley Carrier General Manager & UBI Team
3 out of 5
by A verified traveler from Cold Lake, AB

Nice hotel but overpriced for what you get

Posted Nov 7, 2017
Pros: Has character, nice architecture.
Cons: Replace the beds and get better sheets.
Thought I would try this hotel for the first time. Nice hotel but the bed was absolutely brutal, my wife and I got up dead tired from a very poor sleep. The bed was hard and the room temperature was all over the place making for a super restless sleep. Also felt a little gouged by the parking, maybe this is a downtown thing but they charged me $20 for 1 hr early check in and another $20 for the night, so basically $250 for a queen sized room. Knowing I can stay at the hotel McDonald for that price I would definitely stay there in the future based on overall value and good beds. Breakfast was good and service was ok, overall not enough value for my $250.
Comment from Hotel Management
Nov 14, 2017 by General Manager , Hotel Management
Dear Anonymous, We appreciate your past visit, but sorry to hear your stay did not meet your needs. We are always eager to assist. Not sure if you had contacted our Front Desk who are on board 24 hours a day, and always eager to assist anytime. Within our Luxury appointed Guestrooms, we proudly feature both top of the line Sealy and Simmons Pillow Top Beds. Often loved by our Guests for the luxurious sleep they provide. Including our newest Luxury Floor featuring 5 New King Suites ... offering the ultimate in luxury bedding, and pillows. For our guests we do offer over night parking, starting at $20 from 3pm - 11am; 24 hour parking for $30, and as an additional convenience, we offer Day Rates, for our Guests who happen to arrive prior to check in time - also offered at $20. However, we normally recommend hourly meter parking for the latter choice, which is a better choice economically, until our subsidized parking rates begin as mentioned, at 3pm check in time. Please feel free to contact me personally, as I would be very happy to discuss your past stay, and most importantly your future stay to be sure your next stay meets all of your needs, and more. We thank you and value your feedback and hope to have the pleasure of hearing from you again soon! Kind Regards, Shelley Carrier, General Manager UNION BANK INN
4 out of 5
Recommended
for Everyone
by A verified traveler

Great little hotel

Posted Nov 2, 2017
Pros: Boutique hotel. Staff was extremely friendly and helpful. Walking distance to nice restaurants, Rogers Place. And breakfast was fabulous!
Cons: Bedding could be more comfortable; really needs more pillows.
Great little hotel; perfect walking distance to Rogers Place. The only thing it could've used is more pillows. Breakfast included was excellent (a la carte). Wine and cheese in the evening (in room) was a nice touch. Airport shuttle is available to/from this hotel.
Comment from Hotel Management
Nov 14, 2017 by General Manager , Hotel Management
Dear Anonymous, We cannot thank you enough for choosing the UNION BANK INN, Alberta's Original 4 Star Boutique Hotel located in the heart of downtown Edmonton for your recent visit! We appreciate your mention of our wonderful Staff who truly are committed to ensuring each stay is exceptional. So thrilled to know you had enjoyed your daily guestroom delivery of Wine & Cheese, plus the morning hot a la Carte Breakfast served each day in Madison's Grill, our onsite Award Winning Dining Room! Each, served with our compliments, every day. Within our two wings of the Hotel, we proudly appoint our Guestrooms with the most luxurious bedding, featuring Sealy Posturepedic Bedwick II Pillow Top Mattresses (Contemporary Wing) and Simmons Beautyrest World Class Felicity II Pillow Top Mattresses in our Heritage wing. Each known for a perfect night sleep. Our Front Desk is always eager to assist if more pillows are required, offering our luxurious microfiber, hyper allergenic pillows we placed on each bed, and additional pillow in guestroom closets. For those preferring slimmer pillows, always happy to substitute... and of course, happy to provide more pillows as required. Our friendly and knowledgeable Front Desk Team, are eager to assist. As a Boutique Hotel, we look forward to supplying to all of our Guests needs, and welcome the chance to personalize each experience! Once again, we truly thank you for the privilege and pleasure of being your Hospitality Partner, and hope to welcome you back again soon! Warm Regards, Shelley Carrier, General Manager & UBI TEAM
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely great staff

Posted Oct 29, 2017
Hotel was actually really nice, food was great and staff was amazing. Only advise would be to have a selection of pillows.
Comment from Hotel Management
Nov 14, 2017 by General Manager, Hotel Management
Dear Anonymous Thank you so much for recognizing our dedicated team of Industry Professionals who are genuinely committed to each guest's stay! We are so pleased to know your stay was great! Please do let us know when you are in next, as we do have a choice of pillow types - upon which our Front Desk Team would be happy to accommodate! We hope to have the pleasure of welcoming you back again to the UNION BANK INN, Alberta's Original 4 Star Boutique Hotel located in the heart of Edmonton. We hope to see you again soon! In Appreciation, Shelley Carrier & UBI Team Warm Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Downrown

Posted Oct 6, 2017
Wonderful downtown location and incredible staff with such a comfortable facility. The heritage room is where it's at, and so worth the value having such choice for breakfast options include. Mamosas add up, but still worth every penny. Only downside if you're a country folk, the sirens off the Main Street, Jasper Avenue, but that's just downtown... urban lifestyle.
Comment from Hotel Management
Oct 10, 2017 by General Manager , Hotel Management
Dear Anonymous, Thank you for your stay, and wonderful feedback! We are delighted to know you enjoyed your Heritage Guestroom, and the complimentary breakfasts served each day in our onsite dining room Madison's Grill! For your future visits, you can certainly request a room off of Jasper Avenue, which I know our Team would be happy to assist you. Until we see you again, we wish you well! Warm Regards, Shelley Carrier General Manager UNION BANK INN
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Charming and Fun

Posted Oct 1, 2017
We were in town for a wedding and decided to stay at this boutique hotel. We loved the heritage style of the room and really enjoyed the complimentary wine and cheese tray and the delicious breakfast. The staff were very accommodating with our early check in and late check out. It was just lovely and a great experience.
Comment from Hotel Management
Oct 4, 2017 by General Manager , Hotel Management
Dear Lisa, Thank you for your wonderful review and comments! Thrilled to know that your stay met your expectations, and some more! We cannot wait to see you again, and have the pleaure of welcoming you back to the UNINON BANK INN, Alberta's Original 4 Star Boutique Hotel. Sincerely, Shelley Carrier & UBI TEAM
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Sep 18, 2017
Fantastic staff, and great perks like wine and cheese in your room. Breakfast was a lovely bonus. showing its age just a little bit, however we will definitely be back.
Comment from Hotel Management
Sep 18, 2017 by Shelley , Hotel Management
Dear Anonymous Thank you for providing us the pleasure of hosting our past stay! We are delighted you had enjoyed your breakfast and guestroom wine & cheese delivery which we are always delighted to include with each guestroom booking. Upon your next visit, we invite you to discover our NEW LUXURY FLOOR of KING SUITES released just 2 weeks ago. This incredible collection offers brand new rooms, each offering modern luxury and pampering details which I'm sure you would be impressed! We wish you well, and hope to welcome you back again soon! Warm Regards, Shelley Carrier General Manager UNION BANK INN
3 out of 5
by A verified traveler from Invermere

Last visit to Union Bank

Posted Sep 8, 2017
Pros: Breakfast, complimentary wine and cheese.
Cons: Pillows, bottled water in rooms, and cream for coffee instead of coffee mate.
Location: Close to everything.
This was my 3rd time staying at the Union Bank Inn for business. My husband and I booked a King Suite online and when we arrived we were downgraded to a Queen. (The front desk clerk told us it was an upgrade because of the view, but the view was of the parking lot.) We stayed in room 409 and the it felt a little run down compared to the other rooms I've stayed in which were much nicer. The pillows were also too thick/hair and both my husband and I woke up with sore necks. The pillows were an issue during previous stays as well. I wish I had of remembered to bring my own pillow. As always the complimentary breakfast was delicious. Bottled water in the rooms would be a nice touch instead of having to drink tap water. I think next time we travel for business we will try another 'high end' hotel as this one didn't do much to impress the 3rd time around.
Comment from Hotel Management
Sep 15, 2017 by shelley , Hotel Management
Dear Kari, Thank you for your past stay this past summer. We value your feedback, and will certainly be happy to welcome back to enjoy one of our newly released King Suites! Our Summer project has been successfully completed, with our new LUXURY FLOOR of KING SUITES ready and waiting for your return. Please also let us know next time to change out your pillows. Our Front Desk is more than happy to attend to our Guest requests, with slim line pillows available for guests as yourself, who prefer. We cannot wait to welcome you back, to enjoy the Union Bank Inn, Alberta's Original 4 Star Boutique Hotel, located in the heart of Downtown Edmonton, Alberta. Warm Regards, Shelley Carrier General Manager UNION BANK INN
3 out of 5
by A verified traveler

Downtown location

Posted Aug 31, 2017
The hotel is fine. It is advertised as a boutique hotel but there is really nothing special about it. The rooms are fine, The workout area is terrible. The best things about this hotel is the breakfast and the location.
Comment from Hotel Management
Sep 15, 2017 by shelley, Hotel Management
Dear Guest, We appreciated your visit this past summer. We also value your interest, and very happy to indicate our Summer Project has completed with our new LUXURY FLOOR of KING SUITES ready and waiting for your return. We cannot wait to welcome you back, to enjoy the Union Bank Inn, Alberta's Original 4 Star Boutique Hotel, located in the heart of Downtown Edmonton, Alberta. Warm Regards, Shelley Carrier General Manager UNION BANK INN
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Aug 26, 2017
A very nice small hotel with excellent staff. Excellent value. Nightly wine and cheese is a nice touch. Perfect downtown location.
Comment from Hotel Management
Sep 15, 2017 by shelley , Hotel Management
Dear Guest, We appreciated your visit this past summer, and wonderful feedback! We also value your interest, and very happy to indicate our Summer Project has completed with our new LUXURY FLOOR of KING SUITES ready and waiting for your return. We cannot wait to welcome you back, to enjoy the Union Bank Inn, Alberta's Original 4 Star Boutique Hotel, located in the heart of Downtown Edmonton, Alberta. Warm Regards, Shelley Carrier General Manager UNION BANK INN