Ratings based on 171 Verified Reviews

4.4 out of 5
84% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Downrown

Posted Oct 6, 2017
Wonderful downtown location and incredible staff with such a comfortable facility. The heritage room is where it's at, and so worth the value having such choice for breakfast options include. Mamosas add up, but still worth every penny. Only downside if you're a country folk, the sirens off the Main Street, Jasper Avenue, but that's just downtown... urban lifestyle.
Comment from Hotel Management
Oct 10, 2017 by General Manager , Hotel Management
Dear Anonymous, Thank you for your stay, and wonderful feedback! We are delighted to know you enjoyed your Heritage Guestroom, and the complimentary breakfasts served each day in our onsite dining room Madison's Grill! For your future visits, you can certainly request a room off of Jasper Avenue, which I know our Team would be happy to assist you. Until we see you again, we wish you well! Warm Regards, Shelley Carrier General Manager UNION BANK INN
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Charming and Fun

Posted Oct 1, 2017
We were in town for a wedding and decided to stay at this boutique hotel. We loved the heritage style of the room and really enjoyed the complimentary wine and cheese tray and the delicious breakfast. The staff were very accommodating with our early check in and late check out. It was just lovely and a great experience.
Comment from Hotel Management
Oct 4, 2017 by General Manager , Hotel Management
Dear Lisa, Thank you for your wonderful review and comments! Thrilled to know that your stay met your expectations, and some more! We cannot wait to see you again, and have the pleaure of welcoming you back to the UNINON BANK INN, Alberta's Original 4 Star Boutique Hotel. Sincerely, Shelley Carrier & UBI TEAM
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Sep 18, 2017
Fantastic staff, and great perks like wine and cheese in your room. Breakfast was a lovely bonus. showing its age just a little bit, however we will definitely be back.
Comment from Hotel Management
Sep 18, 2017 by Shelley , Hotel Management
Dear Anonymous Thank you for providing us the pleasure of hosting our past stay! We are delighted you had enjoyed your breakfast and guestroom wine & cheese delivery which we are always delighted to include with each guestroom booking. Upon your next visit, we invite you to discover our NEW LUXURY FLOOR of KING SUITES released just 2 weeks ago. This incredible collection offers brand new rooms, each offering modern luxury and pampering details which I'm sure you would be impressed! We wish you well, and hope to welcome you back again soon! Warm Regards, Shelley Carrier General Manager UNION BANK INN
3 out of 5
by A verified traveler from Invermere

Last visit to Union Bank

Posted Sep 8, 2017
Pros: Breakfast, complimentary wine and cheese.
Cons: Pillows, bottled water in rooms, and cream for coffee instead of coffee mate.
Location: Close to everything.
This was my 3rd time staying at the Union Bank Inn for business. My husband and I booked a King Suite online and when we arrived we were downgraded to a Queen. (The front desk clerk told us it was an upgrade because of the view, but the view was of the parking lot.) We stayed in room 409 and the it felt a little run down compared to the other rooms I've stayed in which were much nicer. The pillows were also too thick/hair and both my husband and I woke up with sore necks. The pillows were an issue during previous stays as well. I wish I had of remembered to bring my own pillow. As always the complimentary breakfast was delicious. Bottled water in the rooms would be a nice touch instead of having to drink tap water. I think next time we travel for business we will try another 'high end' hotel as this one didn't do much to impress the 3rd time around.
Comment from Hotel Management
Sep 15, 2017 by shelley , Hotel Management
Dear Kari, Thank you for your past stay this past summer. We value your feedback, and will certainly be happy to welcome back to enjoy one of our newly released King Suites! Our Summer project has been successfully completed, with our new LUXURY FLOOR of KING SUITES ready and waiting for your return. Please also let us know next time to change out your pillows. Our Front Desk is more than happy to attend to our Guest requests, with slim line pillows available for guests as yourself, who prefer. We cannot wait to welcome you back, to enjoy the Union Bank Inn, Alberta's Original 4 Star Boutique Hotel, located in the heart of Downtown Edmonton, Alberta. Warm Regards, Shelley Carrier General Manager UNION BANK INN
3 out of 5
by A verified traveler

Downtown location

Posted Aug 31, 2017
The hotel is fine. It is advertised as a boutique hotel but there is really nothing special about it. The rooms are fine, The workout area is terrible. The best things about this hotel is the breakfast and the location.
Comment from Hotel Management
Sep 15, 2017 by shelley, Hotel Management
Dear Guest, We appreciated your visit this past summer. We also value your interest, and very happy to indicate our Summer Project has completed with our new LUXURY FLOOR of KING SUITES ready and waiting for your return. We cannot wait to welcome you back, to enjoy the Union Bank Inn, Alberta's Original 4 Star Boutique Hotel, located in the heart of Downtown Edmonton, Alberta. Warm Regards, Shelley Carrier General Manager UNION BANK INN
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Aug 26, 2017
A very nice small hotel with excellent staff. Excellent value. Nightly wine and cheese is a nice touch. Perfect downtown location.
Comment from Hotel Management
Sep 15, 2017 by shelley , Hotel Management
Dear Guest, We appreciated your visit this past summer, and wonderful feedback! We also value your interest, and very happy to indicate our Summer Project has completed with our new LUXURY FLOOR of KING SUITES ready and waiting for your return. We cannot wait to welcome you back, to enjoy the Union Bank Inn, Alberta's Original 4 Star Boutique Hotel, located in the heart of Downtown Edmonton, Alberta. Warm Regards, Shelley Carrier General Manager UNION BANK INN
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Could not have been much better

Posted Aug 23, 2017
Pros: Quiet, small, clean, and very comfortable. Also the staff!
Cons: Parking included in the room fee so there are no surprises.
Location: We were there on family business, but this hotel is within walking distance of many great shops and restaurants. There is also lots of park area.
The Union Bank Inn is a smaller boutique hotel that is located in the heart of the downtown. This was perfect for us. The room was smallish, but really quite excellent. The staff warm. We were greeted with cheese and wine in our room. The breakfast in the morning was excellent as well. It really was a perfect place to stay in Edmonton. We'll be back.
Comment from Hotel Management
Sep 15, 2017 by shelley , Hotel Management
Dear Glen, We appreciated your visit this past summer. We also value your interest, and very happy to indicate our Summer Project has completed with our new LUXURY FLOOR of KING SUITES ready and waiting for your return. We cannot wait to welcome you back, to enjoy the Union Bank Inn, Alberta's Original 4 Star Boutique Hotel, located in the heart of Downtown Edmonton, Alberta. Warm Regards, Shelley Carrier General Manager UNION BANK INN
4 out of 5
Recommended
for Couples
by A verified traveler from Red Deer

Posted Aug 23, 2017
Pros: Very clean. It was a nice touch to have wine and cheese delivered to the room after check in.
Cons: The parking was very confusing especially not knowing Edmonton well. They should have clear instructions on the website.
Booked the hotel around our 35 wedding anniversary and attended the Cirque du Soleil at Northlands so the location worked well for us. Booked our dinner at their restaurant Madison's Grill and enjoyed fine cuisine. When we were asked if it was a special occasion I answered yes but I was a little disappointed that maybe something wasn't "added" to make it very special. We booked the King Suite in the contemporary side which was very comfortable but to have an exterior view of a wall it killed the ambiance.
Comment from Hotel Management
Sep 15, 2017 by shelley carrier , Hotel Management
Dear Rick Thank you for choosing the UNION BANK INN for your milestone Celebration! We are honored to have been chosen to celebrate your recent 35th Anniversary! We are thrilled to announce our NEW FLOOR of Luxurious KING SUITES have been recently released, while our Parking has returned in its entirety. We do look forward to seeing you again soon, and would be very confident you will love these new King Suites! Once again, thank you for providing us the honor. Warm Regards, Shelley Carrier General Manager UNION BANK INN
5 out of 5
Recommended
for Everyone
by A verified traveler

Great downtown location

Posted Aug 21, 2017
Very enjoyable stay great service, good food and excellent service. Easy access and parking. Close to various venues and reasonable costs.
Comment from Hotel Management
Sep 15, 2017 by shelley carrier, Hotel Management
Dear Guest, We appreciated your visit this past summer. We also value your interest, and very happy to indicate our Summer Project has completed with our new LUXURY FLOOR of KING SUITES ready and waiting for your return. We cannot wait to welcome you back, to enjoy the Union Bank Inn, Alberta's Original 4 Star Boutique Hotel, located in the heart of Downtown Edmonton, Alberta. Warm Regards, Shelley Carrier General Manager UNION BANK INN
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2017
We loved this hotel! It was right downtown so easy access to everything! The staff and food was great! Only downside to our stay was the parking was not secure( adjacent to a downtown park) and our room view looked straight into a concrete wall. Other than that I would highly recommend!
Comment from Hotel Management
Sep 15, 2017 by shelley carrier, Hotel Management
Dear Guest, We appreciated your visit this past summer. We also value your interest, and very happy to indicate our Summer Project has completed with our new LUXURY FLOOR of KING SUITES ready and waiting for your return. We cannot wait to welcome you back, to enjoy the Union Bank Inn, Alberta's Original 4 Star Boutique Hotel, located in the heart of Downtown Edmonton, Alberta. Warm Regards, Shelley Carrier General Manager UNION BANK INN