Ratings based on 604 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from new mexico

Noisy elevator

Posted Sep 4, 2017
Just stay away from any room close to the elevator. Everything else is ok. I really like not having to pay extra for a parking space
4 out of 5
Recommended
for Everyone
by A verified traveler from Odessa Tx

Great staff upfront

Posted Aug 21, 2017
Our stay overall was pretty nice. It was our first time to El Paso. The hotel staff upon arrival was very nice. I think the lady that checked us in was Brealle. Sorry if the spelling is wrong, she was really sweet and even though she was in training, she carried her self very well. Our room was clean upon arrival, but the second clean when we went out the first morning was lacking. They emptied the trash but they didn't clean the dirty glasses up in the room, ice bucket was left over from the night before. We didn't make it to the restaurant or the bar, but the food the game up with room service was great. One of the best burgers I've had with the sweet potatoe fries.
3 out of 5
Recommended
for Everyone
by A verified traveler

Very average

Posted Jul 8, 2017
Dated rooms. Bad shower. Needs to be updated. But staff was friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, nice location.

Posted Jul 3, 2017
My room was very nice, i ordered room service and it was fantastic. I also did not have problems with the noise from the pool nor the party hall.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2017
I loved the hotel! It was clean, comfortable, and staff was nice. The only thing was the parking was confusing.
3 out of 5
by Enrique

This traveler left a rating score only Posted Jun 26, 2017 on Hotels
5 out of 5
by Isabelle

Fabulous!

Posted Jun 26, 2017 on Hotels
Wonderful and convenient!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Oasis in El Paso

Posted Jun 26, 2017
It was hot. I was tired. Expedia found me the Double tree downtown. It was cool, it was clean, it was great. Thank you Double Tree.
4 out of 5
by Gilbert

This traveler left a rating score only Posted May 30, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location and airport shuttle

Posted Apr 23, 2017
Desk staff and shuttle drivers were very personable. Recommended a great local Mexican restAurant and kept me in their tummy cookies.