Outdoor pool, sun loungers

Reviews of Hilton Fort Lauderdale Marina

4 out of 5
Hilton Fort Lauderdale Marina
1881 SE 17th St, Fort Lauderdale, FL

Reviews

7.2

Good

Rating 10 - Excellent. 508 out of 1421 reviews" "
Rating 8 - Good. 281 out of 1421 reviews" "
Rating 6 - Okay. 261 out of 1421 reviews" "
Rating 4 - Poor. 177 out of 1421 reviews" "
Rating 2 - Terrible. 194 out of 1421 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Christa, Janesville

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Although it was resolved rather quickly by staff, I was charged twice for the night after the room had already been paid for through Expedia. I would recommend paying with a card that has a minimal balance on it to avoid this issue. It took 2 weeks to get the credit to my card.
Stayed 1 night in Apr 2024

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

Evan

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff came in to the room the next day and fixed the beds leaving everything else dirty. Did not clean the bathroom either. Cockroach’s were seen in the bathroom and the hotel charged me $200 after leaving the hotel for no reason. Tried calling their customer service number but can never get to talk to anyone. Worst experience overall
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Evan,Thank you for your review. We regret to learn of your disappointment with your experience. What you have shared does not reflect our dedication to quality stays, and we'll be sure to share your comments with the respective teams to ensure we're meeting our high standards of cleanliness and guest satisfaction. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure everything is as it should be. Please know that when booking through a third-party company, billing inquiries should be dealt with through them. It was a pleasure having you here, and we hope you'll give us another chance to provide you with the excellent stay you truly deserve in the future.

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful landscaping, Facilities very clean & felt safe. Would stay again. Only wished the Hot Tub & pool were open at late night.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 16, 2024
Dear Mary,Thank you for staying with us during your time in Fort Lauderdale. We appreciate you mentioning our idyllic setting and the high standards of cleanliness we adhere to. Additionally, the safety of our guests is of the utmost importance to us, so we are pleased this was reflected in your stay. Your feedback about the availability of our amenities will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Kimberly, Round Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED the pool and pool bar a very relaxing day!
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 16, 2024
Dear Kimberly,Thank you for staying at Hilton Fort Lauderdale Marina! We're delighted to hear that you loved our pool and bar. It's great that you had a relaxing day with us, and we look forward to welcoming you back for another enjoyable and serene experience!

6/10 Okay

Kevin

Liked: Staff & service
Stayed 2 nights in Apr 2024

2/10 Terrible

Carole Ann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't honour my request for my disability.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Carole Ann,Thank you for leaving your review. We sincerely regret to learn of your disappointment with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. However, we apologize for any inconvenience. Nevertheless, having you here was a pleasure, and we hope you enjoyed your time in Fort Lauderdale.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Alan,Thank you for choosing Hilton Fort Lauderdale Marina. We're delighted to hear you enjoyed your experience, and we look forward to welcoming you back for another enjoyable stay!

4/10 Poor

Kaureen, Moonbeam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower had hair in it when we arrived. No glasses in room- just a cardboard coffee cup. Safe did not work. Chairs around pool were falling apart and slow to no service for drinks and food. Shame Hilton.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Kaureen,Thank you for sharing your concerns. It's disappointing to hear about the concerns you encountered, from the cleanliness of the shower to the condition of our poolside amenities. Rest assured, we are addressing these matters to improve our service and facilities. We hope for another opportunity to offer you a stay that better reflects our commitment to guest satisfaction in the future.

2/10 Terrible

RaeAnn, Alexandria

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
So loud and bright. Had to leave curtains closed at all times with lights shining up and in my room. Specifically not safe for a single female traveler. Was also not appointed my room that I reserved. That unsettling feeling of I got ripped off royally. Loud loud, can hear every word and conversation from everyone at the marina. Had 7 days of fantastic top notch travel and my last night where I just needed to relax and sleep is the exact opposite. Bathroom looks like a red roof Inn. Very very disappointed
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear RaeAnn,We're saddened to learn you did not enjoy your stay. Please accept our apologies for any inconvenience you experienced with noise, as well as for any concerns about safety. This does not represent the level of accommodations we aim to provide, and we'll relay your comments to our team to ensure we are meeting our high standards of guest satisfaction going forward. Should you be in the area again, we'd be grateful for the chance to provide you with a more positive visit.

8/10 Good

Shannon, Papillion

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk service was always amazing, friendly and helpful. They made a bad day great once we got to the hotel.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Jennifer,Thank you for taking the time to leave your generous review! We are sorry to hear about your bad day but thrilled to know our friendly, warm staff made a tremendous impression on you. We hope you will return to Hilton Fort Lauderdale Marina soon for another exceptional experience.

6/10 Okay

April L

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I was disappointed with my stay this time at your facility. My first stay with you was amazing, we were on the 11th floor overlooking the Marina a beautiful view. I booked this visit and I specifically asked if I could please have the same as I did before. I did not receive a response. I sent another message asking for a room on the highest level in preparation of my visit, no response. I am a Hilton Honor member. When I checked in I was surprised to learn that my room was off in the distance, in the old building I'm guessing, third floor, last room on the right. No where near friends nor in the same building. The small balcony view was of the parking lot and the staircase. I booked this a year in advance. I'm disappointed no one responded or acknowledged my request not once but twice.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 11, 2024
Dear April,We appreciate your return visit, and we apologize for any disappointment with the view and service this time. Your comments will be shared with our team for improvement. Please come see us again the next time you're in the area.

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
I paid for a marina view but was given a first floor pool view but no discount.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Jessica,Thank you for taking a moment to leave a review. We regret that you were not fully satisfied with your recent experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. It was a pleasure having you here, and we hope you enjoyed your time in Fort Lauderdale.

8/10 Good

Edmond

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Dining options were limited. They were overbooked so we did not get the room we were supposed but the staff made up for it. A blood stain on the bed was disturbing and it took until after midnight before they could remedy it. The view to the marina was great. And its a very short walk to the water taxi
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Edmond,Thanks for the review. We're happy to hear you enjoyed our beautiful views of the marina and convenient location. We apologize for any inconvenience you faced and thank you for bringing your concerns to our attention so we may address them and improve the experience of future guests. We hope you'll stay with us again soon!

8/10 Good

Michelle

Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Scott, Salt Lake City

Liked: Staff & service
Disliked: Property conditions & facilities
This property is old and needs to be updated. The room was very noisy--cars and trucks outside, and people in the hallway outside. Definitely NOT up to Hilton standards!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Scott,We appreciate your feedback. Ensuring a serene environment for our guests is a priority, and we're taking steps to alleviate your noise concerns. We're committed to providing an experience that reflects our high standards, and we hope to exceed your expectations in the future.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Traveled with family
Very nice staff
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Thank you so much for choosing to stay with us at Hilton Fort Lauderdale Marina. Your kind words about our staff are greatly appreciated, and we are very happy to hear you enjoyed your stay. We hope you join us again soon. It was a pleasure hosting you.

10/10 Excellent

Alan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for cruises out of port Canaveral
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Alan,Thank you for your stay at Hilton Fort Lauderdale Marina! Hosting you was a pleasure, and we're so happy that we met all your expectations. We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

Kortney, Holland

Stayed 2 nights in Mar 2024

8/10 Good

AARON

Liked: Cleanliness, staff & service, property conditions & facilities
Construction across the street
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Aaron,Thank you for taking a moment to share your thoughts. We are thrilled that you enjoyed your stay overall, but we would like to apologize for any inconvenience caused by the construction nearby. Nevertheless, it was a pleasure having you as our guest, and we look forward to providing you with a truly exceptional stay in the future.

10/10 Excellent

kimberley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay before a cruise. There were vans waiting outside with helpful and kind people taking us directly to our ship. Lunch by the pool was delicious!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Kimberley,Thank you for staying with us at Hilton Fort Lauderdale Marina and for your thoughtful review. We appreciate your kind words regarding our helpful service and delicious food. Thank you for visiting us, and we look forward to seeing you again soon!

10/10 Excellent

Mary

Stayed 1 night in Mar 2024

6/10 Okay

Christian

Stayed 1 night in Mar 2024

4/10 Poor

Micah

Disliked: Staff & service
Staff could not find reservation for 30 minutes. Then gave us an alternate room even though reservation was confirmed twice for late arrival. Not a good experience.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Micah,It saddens us to hear that you did not have an ideal experience. We are sorry we did not meet your expectations. We will discuss your review internally as to ensure this does not occur again. Your feedback is appreciated, and our team considers it an opportunity to continually improve. We hope that you consider staying with us again.

8/10 Good

Estefania

Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Carmi

Traveled with group
Close to water taxi and shopping areas
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Carmi,Thank you for sharing your experience with us! We're delighted you found our hotel near the water taxi and shopping areas. Ensuring easy access to key attractions is a priority for us. If there are other aspects of your stay that you would like to share, please let us know. We look forward to welcoming you back for another convenient visit!

6/10 Okay

Nicole

Traveled with family
Disliked: Staff & service
Nice enough for the one night we stayed. The room smelled very musty, there was no soap in the bathroom, no hand soap or body wash. Parking even for guests was an additional $50 a night, instructions for parking were not clear.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Nicole,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about odor and for any issues with the toiletries. We'll keep your comments in mind. Please note that our parking information is available online for your review prior to booking. If you find yourself back in the area, we hope you'll come to stay with us again.

6/10 Okay

Amy

Traveled with group
…,
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Amy,Thank you for choosing our hotel and sharing your review. Our team prides itself on making sure our guests have a perfect visit so we look forward to welcoming you back and impressing you even further.

10/10 Excellent

Colleen

Great location
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Hello Colleen,Thank you so much for taking the time to leave a review. Guest feedback like yours helps us continue to deliver the very best service possible. We're glad you had a great visit with us, and we hope to see you again in the future.Hilton Fort Lauderdale Marina

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lynzie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff are super helpful. We enjoyed the options at their little store and how it was a bit less crowdy than the beach area
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for your comments, we're delighted to hear that you had such a great stay with us! We pride ourselves on our friendly staff, amazing amenities, and clean, comfortable accommodations. We hope for a chance to see you again in the future!

10/10 Excellent

Damonn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guests should be given the option to get a microwave
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Damonn,It was a pleasure hosting you at Hilton Fort Lauderdale Marina! We're glad you enjoyed your stay, and we appreciate your suggestion about the microwave. Should you be in the area again, we hope you'll come back to see us.

8/10 Good

Annika

Stayed 1 night in Mar 2024

10/10 Excellent

Shaun

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone has been kind, thoughtful & patient
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Shaun,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in town, please come see us again at Hilton Fort Lauderdale Marina!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't place anything in my mind that i notice which was unpleasant. It was just the right place to stay!
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Julia,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent experience, and we hope to welcome you back the next time you visit Fort Lauderdale.

6/10 Okay

Larry

Traveled with family
If you are going on a cruise it’s very convenient. If it’s a vacation spot you are seeking this isn’t it
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Larry,We appreciate your feedback about our location. We definitely enjoy hosting cruisers, and we hope to see you again soon.

6/10 Okay

Jesse

Stayed 1 night in Mar 2024

10/10 Excellent

RAMON

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Love my stay and will be coming back soon!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Ramon,We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. It is an honor to have earned a perfect rating, and we are glad that we were able to provide you with a stay that you enjoyed. The best compliment is that you wish to return. We look forward to welcoming you back.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, it’s been a wonderful experience! It was so helpful to have the valet gentlemen available to help bring the bags up to the room (super helpful when you are on a mobility device too!) Check in was one of the easiest experiences I’ve had. Jayla is an absolute gem! I enjoyed her friendly demeanor, her patience, and how helpful she was when I checked in. The room is very nice and comfortable. I have one of the ADA rooms and the room itself doesn’t feel like a handicapped room, but thankfully the roll in shower is great (and ADA). I wish there was more space to roll around in the room so if you have a wide device know there isn’t a lot of room to navigate in. All in all, a great place to stay!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Samantha, We're delighted to hear that your stay with us was wonderful from start to finish! Our team is dedicated to providing exceptional service, and we're thrilled to hear that Jayla made your check-in experience so pleasant. We're also glad to hear that our accommodations met your needs. Your feedback is valuable to us, and we'll certainly take note of your comments regarding room space. We hope to welcome you back to the Hilton Fort Lauderdale Marina soon for another great stay!

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 1 night in Feb 2024
Response from General Manager on Mar 18, 2024
Dear Joe,The views are beautiful, and we're so pleased they helped make your stay at Hilton Fort Lauderdale Marina special! Please come see us again soon.

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness
I was able to log into the Hilton Honors app and choose our room. Our flight was arriving late and I called to let the hotel staff know so that our room would be held, but when we arrived we were reassigned to a different room in a different part of the hotel. The front desk clerk had a “security person” walk us to our room to “be sure our room key worked.” The key did not work, but he unlocked the door from his wrist band to let us in. He told us that in the morning a working key would be slid under our door, but it never was….so for the entire duration of our stay we never had a key to get into our room. Very strange!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Jessica,Thank you for taking a moment to share your thoughts on your recent visit. We are sorry to hear of any confusion with your room key. Please know we always encourage our guests to notify our friendly front desk team of any such issues so they can attempt to rectify them. Nevertheless, we will be sure to keep your feedback in mind as we continue to improve, and we hope that you will allow us another chance to exceed your expectations in the future.

10/10 Excellent

Michael

Stayed 4 nights in Mar 2024

10/10 Excellent

Donna

Stayed 1 night in Mar 2024

8/10 Good

Udo

Stayed 1 night in Mar 2024

6/10 Okay

Theresia, Naples

Liked: Staff & service
Disliked: Property conditions & facilities
I definitely would not stay again. It can be old but let’s be clean
Stayed 1 night in Jan 2024
Response from General Manager on Mar 15, 2024
Dear Theresia,Thank you for sharing your feedback with us. We appreciate your honesty and are disappointed that your recent experience did not meet your expectations. Ensuring cleanliness is paramount to us, and we apologize for any shortcomings you encountered. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay.

10/10 Excellent

Shaun

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how safe I felt, the staff were very helpful and friendly. After I got in my room, I loved the view - and was finally able to relax after a long hard day at work. I can't wait to stay there again!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 15, 2024
Dear Shaun,We're glad you felt safe at Hilton Fort Lauderdale Marina and enjoyed the hospitality of our team. It's wonderful that the view from your room provided the perfect setting to unwind after a long day. We eagerly anticipate your next stay and look forward to providing another relaxing experience!