Ratings based on 838 Verified Reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Nice location and history

Posted Oct 17, 2017
Great location in downtown Fort Worth. Within walking distance to many restaurants and bars. Not to mention, the historical relevance of the site.
Comment from Hotel Management
Oct 18, 2017 by dave, Hotel Management
Thank you for staying with us and taking time to review your stay. Much thanks for your complimentary comments. As you mentioned our location is ideal for visiting so many restaurants, entertainment retail. Thank you for understanding our history. All the best. Dave Fulton VP and General Manager
1 out of 5
by A verified traveler from Webb City, Mo

Lousy

Posted Sep 29, 2017
Pros: It was close to where we needed to be
Cons: Everything
water completely shut off several times during showers everyday. Cable TV did not work. My vehicle was infested with ants after being in valet parking for 3 days. Unable to get any help from management. TERRIBLE!!
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Good Hotel

Posted Sep 29, 2017
Overall the hotel was first class. My only complaint was the lateness of the room cleaning. I had to complain that my room still hadn't been cleaned by 7pm one evening. However, I was offered a sincere apology, offered breakfast vouchers, and my room was cleaned at 9am the following morning
Comment from Hotel Management
Oct 18, 2017 by dave, Hotel Management
Phil--thank you for staying with us recently and for taking time to review your stay. Much apology for the lateness of cleaning your room. I am pleased we were able to recover. Thank you again. Dave Fulton VP and General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
Hotel was great and staff was terrific. Really enjoyed our stay. historic hotel, real nice
Comment from Hotel Management
Oct 18, 2017 by dave, Hotel Management
Thank you for staying with us recently and for taking time to review your stay. Much thanks for your complimentary comments as well as understanding our history. All the best. Dave Fulton VP and General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Great location

Posted Sep 11, 2017
Pros: Staff! Spacious rooms!
Cons: The air conditioning could be improved. The room never really cooled off the way we wanted.
Location: Downtown on Main Street, across the street from the convention center. Tons of restaurants, bars and shops. A quick cab ride to the Stockyards.
Interesting history with this hotel, good location,quiet rooms, friendly staff and clean rooms.
Comment from Hotel Management
Sep 13, 2017 by dave, Hotel Management
Zelda- thank you for staying with us recently and taking time to review your stay. We appreciate your comments and feedback. We apologize the a/c concerns and thank you for bringing it our attention. Much thanks for complimentary comments regarding the staff, your accommodations, our history and our ideal location. We are hopeful on your next visit to Downtown Fort Worth you will stay with us again. Thank you and all the best Dave Fulton VP and General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceeded expectation in the heart of FW!

Posted Sep 5, 2017
Pros: Location
Cons: Don't change a thing
Location: Walk to the square... convention center right there as well. Stock yard is near by as well and plenty to do at night.
It was great! Concierges really helpful. She even filed our cooler with ice! Breakfast was great and quick. Front desk was great and made some updates to our reservations at check-in as we were missing a night. Highly recommend.
Comment from Hotel Management
Sep 6, 2017 by Dave, Hotel Management
Thank you for staying with us and for taking time to review your stay. Much thanks for your complimentary comments regarding our location, our Concierge, breakfast service and front desk. All much appreciated. We hope when you visit Downtown Fort Worth again you will stay with us again . All the best and thanks. Dave Fulton VP and General Manager
2 out of 5
by A verified traveler

The male concergie tried to push

Posted Aug 23, 2017
To push a personal friend to drive us around and all we wanted was a legitimate taxi person.. he was not polite and did not represent the hotel well at all!!
Comment from Hotel Management
Sep 6, 2017 by dave, Hotel Management
Thank you for staying with us recently. I apologize on behalf of the hotel and our Lobby Ambassador..typically the recommendations and assistance are well received. I again apologize and thank you for bring this to our attention. Thank You..Dave Fulton VP and General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2017
Staff was excellent, rooms were spacious and nice.
Comment from Hotel Management
Aug 19, 2017 by Dave, Hotel Management
Thank you for staying with us recently and for taking time to review your stay. Much thanks for your complimentary comments regarding he hotel and the staff. They are very much appreciated. Thank you and all the best. Dave Fulton VP and General Manager.
5 out of 5
by Justin

Great!

Posted Jul 22, 2017 on Hotels
Great hotel!
Comment from Hotel Management
Jul 31, 2017 by Dave, Hotel Management
Justin--thank you for staying with us and taking time to review your stay. Much thanks. Dave Fulton VP and General Manager.
5 out of 5
by Lori

Posted Jul 21, 2017 on Hotels
Comment from Hotel Management
Jul 31, 2017 by Dave, Hotel Management
Lori- thank you for staying with us and taking time to review your stay. Much thanks. Dave Fulton VP and General Manager