Ratings based on 227 Verified Reviews

3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Kyneton, Australia

Great location near the lake

Posted Dec 10, 2017
Pros: Very good bed, good shower, newly renovated, helpful staff who spoke English, great breKfast, great location.
Cons: Lift was small and room key got deactivated a couple of times.
Location: Very close to lake and train station. Good shopping and restaurants nearby. Very good public transport links including bus, tram train and ferry.
Fantastic staff at this hotel, small but comfortable and well equipped studio apartment with big windows and views of the lake. Great buffet breakfast including good coffee. Walking distance to most tourist locations but also given free public transport pass for the stay.
Comment from Hotel Management
Dec 11, 2017 by Edouard, Hotel Management
Hello Madam, Thank you for your good comment ! I'll share it with the team ! Best regards, Edouard Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice place to stay

Posted Nov 24, 2017
Fantastic room with nice small kitchen. Hotel staffs are very welcoming and helpful
Comment from Hotel Management
Dec 11, 2017 by Edouard, Hotel Management
Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edouard Front Office Manager
3 out of 5
by A verified traveler from Miami FL

Nice location

Posted Nov 17, 2017
Pros: Clean room and location of the Hotel
The room was too hot and thermostat was not working, windows would not open. The receptionist was very accommodating and moved us to another room.
Comment from Hotel Management
Nov 20, 2017 by Edouard, Hotel Management
Hello Madam, Sorry for the heating problem in the first room, but we hope that you have enjoyed your stay among us and in our beautiful city of geneva ! Best regards, Edouard Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Posted Sep 12, 2017 on Orbitz
Very reasonable hotel, good for the prices available in the area. Very close to the lake, UN, and central bus/train station. Very friendly multi-lingual staff and nice clean, studio apartment style rooms.
1 out of 5
by A verified traveler

Never told me my lost luggage had arrived

Posted Sep 11, 2017
Air Berlin lost my luggage. I checked three times in the first twenty four hours to see if it had arrived. It arrived the next morning and i was never advised. I spent $1500 on all new gear and only when I was checking out and mentioned the lost luggage was I given my baggage. Very expensive mistake
Comment from Hotel Management
Sep 14, 2017 by Edouard, Hotel Management
Dear Madam, Thank you to take time to share your experience. Indeed you informed us at your check-in that your luggage has been lost. We just would like to inform you that your luggage just arrived the day before your check-out. The recepetion did not informed you on the saturday and we apologized for it. we would be delighted to welcome you again in order to regain your confidence. Best regards, Edouard Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Mississauga, ON, Canada

Nice Hotel Close to Lake Geneva

Posted Sep 4, 2017
The hotel location is great within a short walking distance from lake Geneva and The Old Town. The rooms are spacious and very comfortable. It has a small kitchen with a mini fridge. There is a multi level parking beside the hotel where you can park your car at a discounted price of €1 per hour. The staff is helpful and friendly.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not in summer

Posted Aug 30, 2017
We had a problem with Expedia, as we paid for a bigger room and at the classic on ( not the hotel mistake ) + the hotel reclaim they have an AC which was very hot
Comment from Hotel Management
Sep 4, 2017 by Edouard, Hotel Management
Hello, Thank you to take time to share your comment. Indeed we've got some problem with the A/C and we apologize for it. But we hope you have enjoyed your stay in our City. We look forward to welcoming you again ! Best regards, Edouard Front Office Manager
4 out of 5
Recommended
for Families
by A verified traveler from London, Canada

Great hotel in Central Zurich

Posted Aug 23, 2017
Pros: The staff were great--very helpful and very courteous. We enjoyed the outdoor patio in the evenings, great place to unwind.
Cons: Rooms w/o AC can be a bit stuffy. The fan helped, but maybe add AC overall. Not a huge thing given Switzerland, but something.
Location: 10 minute walk to the train and all of Zurich. The rail system is ideal for day trips to other cities, lots of nice cafes downtown.
Very nice hotel-staff in particular are very helpful. Centrally located (10 min walk from the train station-but like all of Switzerland it is hilly!). Morning breakfast is typical standard in Europe, rooms are clean/neat and current. Many rooms do not have A/C--so you may want to check ahead as that can lead to the occasional hot night (although our heat wave was a bit unusual for Switzerland). Tip-Zurich is a city of churches, many that ring out very early in the AM. This hotel is situated in an area where the bells will not disturb you, others don't have the same luxury so check ahead.
5 out of 5
by Nicole

Modern clean hotel in centre with friendly staff

Posted Jun 30, 2017 on Hotels
Good location, rooms were a good size and were modern. Room was very clean and we were able to check into one of our rooms early as it was ready. The TV had a good selection of UK channels. Reception staff were extremely helpful and friendly. Only downside is that you have to pay to have your room cleaned and towels changed.
4 out of 5
by Paul

Good spot inGeneva

Posted Jun 24, 2017 on Hotels
Lower cost hotel, quiet comfortable and clean. Great location and very helpful front desk. Would stay here again. Room for two in a room.