Ratings based on 815 Verified Reviews

3.9 out of 5
75% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very central, clean and great staff!

Posted Sep 21, 2017
Pros: The hotel was very clean and the staff had a positive attitude and were always happy to help - very polite.
Cons: Plastic bags are too small for the rubbish bins so the rubbish just goes all over the bins! Save the cleaners a lot of work & get bigger bin bags.
Location: 30 minute train ride along the lake!
We stayed at Novotel Geneva for 3 nights and the reception staff were very friendly from check-in. The room was the right size for 2 people and very clean. The bathroom was spacious and clean but I was surprised at the lack of toiletries provided. There were 2 half finished toilet rolls and only 1 small tube of shower gel and 1 small tube of shampoo. The shower gel had already gone after we had taken a shower before heading out to explore the city so it would be nice if guests got a tube of toiletries per person. But on our return, we asked the reception staff and they immediately delivered toiletries to our room - great customer service! The breakfast buffet was perfect, it had everything including fruit, cereal, bacon, eggs, hot and cold beverages. The staff were all very friendly and hard-working, they were all very productive and were always on their feet. The hotel is very central & a few minutes' walk to the Lake! However, I felt a uneasy at night time because there were so many people loitering near the hotel looking a bit shifty, probably has something to do with the Red Light District on the next street? But of course, this is out of the hotel's control! Lastly, you must put down 100 CHF deposit on arrival, which they'll release on the day of departure. I only got the money back 2 weeks later. I called the reception & they said the hotel releases the deposit the day you leave but depends on your own bank. Fair enough! Overall, would definitely recommend!
Comment from Hotel Management
Sep 24, 2017 by Gregory, Hotel Management
Dear Dee, Thank you for taking the time to review our property with details. It is a real pleasure to receive such feedback. We will share it with our team. Our hotel is safe and we do have a security 24/7. To enjoy a quiet walk exit on the right from the hotel lobby. We look forward to welcoming you soon. Sincerely yours,
5 out of 5
by Andres

Great staff!

Posted Aug 17, 2017 on Hotels
The location is convenient. Walking distance to the train and to the Lake. There is a seedy part of town next to the hotel, but this didn't bother us. The staff was very friendly and the room was nice. The best part was that I left my suit jacket in the room and I live in the United States. Luba, the Asst front office manager, was amazing. Prompt replies to my emails and my jacket was mailed back to me very quickly. Thanks so much! I'd definitely stay here again.
Comment from Hotel Management
Aug 20, 2017 by Gregory, Hotel Management
Dear Andres On behalf of our team especially Luba, receptionist, thank you for sharing your experience. All our employees give their best to provide the best customer experience to our clients. We look forward to welcoming you soon. Sincerely yours, Gregory Room Division Manager
3 out of 5
by A verified traveler

Posted Aug 9, 2017 on Hotels
some outside noise late on a Wednesday
Comment from Hotel Management
Aug 20, 2017 by Gregory, Hotel Management
Dear Valued guest, Thank you for sharing your experience. We do apologize if you have experienced some noise form the outside. We hope we will be able to welcome you again. Sincerely yours, Gregory
4 out of 5
by A verified traveler

Hotel nice but not the location

Posted Aug 8, 2017
Hotel is in the red light district of Geneva. I didnt realize this when i made reservations for my family. If you don't have children and don't care about prostitutes hanging out on the streets, then you'll ne happy with the hotel itself---very nice facility and rooms.
Comment from Hotel Management
Aug 10, 2017 by Gregory V, Hotel Management
Dear valued guest, Thank you for your nice comments on our hotel rooms and facilities. With regards to our neighborhood, we do have a guard 24/7 for our guest comfort and Geneva local authorities are working close with us on this matter. We hope to welcome you again soon. Sincerely yours,
4 out of 5
by A verified traveler

Posted Aug 6, 2017 on Hotels
Comment from Hotel Management
Aug 15, 2017 by Gregory, Hotel Management
Thank you for scoring our property and help other travelers to select our hotel. We hope we will welcome you soon again. Best regards, gregory Room Division Manager
2 out of 5
by A verified traveler

Convenient location

Posted Aug 6, 2017
Cons: The pull out couches should be replaced and room sizes for 4 people should be bigger. New towels that are bigger.
Location: Close to the water and old Geneva so good walking distance but area was a bit slummy.
Our first morning We received a phone call in our room at 6am in the morning which woke us all up after we had travelled all day and been up since 3am. When I answered the call the person in the other line hung up. I called the lobby and we were told they didn't know who it was and there was nothing that could be done. I imagine it was a wake up call for the wrong room!!!! They said they would look into it but No one from the hotel ever got back to us or addressed the problem. The pull out couch for my kids to sleep on was so uncomfortable you could feel the metal substructure and hurt if you sat down too quickly or in the wrong spot...over the metal. The towels were so tiny and threadbare and the room was so small they 4 people with suitcases could not fit.
Comment from Hotel Management
Aug 15, 2017 by Gregory, Hotel Management
Dear Valued guest., Thank you for taking the time to share your experience. We do apologize about the morning call received. Unfortunately, we are not able to see who made a call early morning to your room. We took good note of remarks on our sofa. Do not hesitate to ask for a room with 2 beds (140*200 cm each bed). We look forward tow elcoming you again. Sincerely yours,
3 out of 5
by SHAHRAM

good for business trip

Posted Jul 31, 2017 on Hotels
locality isn't good for family trip check in queue was long good rooms and facility in room they are lot of restaurant in street and smell of garlic and foods disturb inside the room at night
Comment from Hotel Management
Aug 15, 2017 by Gregory, Hotel Management
Dear SHAHRAM, Thank you for taking the time to share your experience. We do apologize if you had an unexpected waiting time upon check in. We hope to welcome you again. Sincerely yours, Gregory
3 out of 5
by QIUFANG

Posted Jul 20, 2017 on Hotels
Comment from Hotel Management
Jul 24, 2017 by Gregory, Hotel Management
Dear QIUFANG, Thank you for staying at Novotel Geneve Centre. We do apologize if you stay did not meet your expectations, Do not hesitate to contact us to give us some information about your experience. Sincerely yours, Gregory Viandaz Room Division Manager
2 out of 5
by A verified traveler from Kuwait

Unsafe location

Posted Jul 4, 2017
The hotel room is clean although I found the shampoo &shower gel filled with water that means you have to check that these stuff are sealed,the towels very old.the location close to the lake but not safe for families black men selling drugs & protistutes in the front of hotel area,the reception very busy and don't have time to answer your question
Comment from Hotel Management
Jul 20, 2017 by Gregory, Hotel Management
Dear Um Ahmed, Thank you for your feedback. We do apologize for the inconvenience caused and I have already spoken with our housekeeping department on your matter. Such situation should not happen and I will make sure it will not happen again. Please be assured our area is safe and we are working with Geneva authorities with regards to our neighborhood. Sincerely yours,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jul 2, 2017
Easy to check-in, modern, clean and the staff very friendly and courteous. Our room was spacious, bathroom (very clean) had separate bathtub and a shower (which in a time crunch was handy!) and the toilet is separate from the main bathroom, which was actually perfect for us as well. We are a family of 3 traveling with an 11yr old - just as a point of reference.
Comment from Hotel Management
Jul 20, 2017 by Gregory, Hotel Management
Dear valued guest, Thank you for staying at Novotel geneve Centre. Our team will appreciate your nice feedback which we will share with them. We look forward to welcoming you soon. Sincerely yours,