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Reviews of The Ritz-Carlton, Hotel de la Paix, Geneva

5 out of 5
The Ritz-Carlton, Hotel de la Paix, Geneva
11, Quai du Mont-Blanc, Geneva, GE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 192 out of 288 reviews" "
Rating 8 - Good. 69 out of 288 reviews" "
Rating 6 - Okay. 17 out of 288 reviews" "
Rating 4 - Poor. 5 out of 288 reviews" "
Rating 2 - Terrible. 5 out of 288 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aegis

Stayed 3 nights in Dec 2023

10/10 Excellent

Alan, Lahaina

Liked: Cleanliness, staff & service
Rooms are really small.
Stayed 1 night in Oct 2023

10/10 Excellent

george, Oyster Bay

Stayed 2 nights in Oct 2023

2/10 Terrible

MOHAMMAD

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location,is not worth your money. Deceiving name,old Hotel la paid,just added Ritz Carlton, no one knows where is Ritz,inside is depressing no comparison with beautiful Ritz Carlton around the world. Even not worth 1/4 of price I paid
Stayed 2 nights in Oct 2023

10/10 Excellent

Sharon

Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel bar was closed on Sunday and we were not able to have evening cocktails.
Stayed 4 nights in Jul 2023

10/10 Excellent

Chris

Stayed 3 nights in Jul 2023

10/10 Excellent

Terrence J

Liked: Cleanliness, staff & service, property conditions & facilities
We recently spent nine days at the Ritz-Carlton Hotel de la Paix in Geneva. To say it surpassed our expectations would be an understatement. While the experience at any hotel of this caliber should be first-class, our experience here was unparalleled. Truly the best location in Geneva, the hotel itself is absolutely beautiful, and our room had a stunning view of Lake Geneva and the surrounding city. The hotel staff were all top-notch. From the door staff to the front desk staff to the concierge team, all were exceptional. It seemed everyone working at this hotel is truly happy and perpetually smiling. Such a phenomenal experience! If we are fortunate enough to return to Geneva, I do not think we could stay anywhere else.
Stayed 9 nights in Jun 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Always the BEST!
Stayed 4 nights in May 2023

2/10 Terrible

ARKADY

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a luxury hotel
Stayed 2 nights in Apr 2023

10/10 Excellent

Mary

Stayed 1 night in Aug 2022

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay, staff on reception were extremely welcoming, room was very clean and comfortable with a balcony and lovely view of lake Geneva. Room service was available with a good varied menu and food was delicious. We were given a delicious cake, wine and balloons for our wedding anniversary, which was a really nice touch. Staff could not do enough for us. What definitely recommend
View from balcony
View from balcony
Lovely anniversary gift from the staff
Stayed 1 night in Jul 2022

10/10 Excellent

Eblein

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Jun 2022

10/10 Excellent

Narek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, perfect location. Dream.
Stayed 4 nights in Jun 2022

10/10 Excellent

ABDUL-HAMEID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff kind and very helpful
Stayed 1 night in Feb 2022
Response from Reservations Team on Mar 23, 2022
Thank you for your feedback !

10/10 Excellent

Fabia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for the money paid .. luxury and new
Stayed 1 night in Jul 2021

10/10 Excellent

Natasha

Stayed 1 night in May 2021

10/10 Excellent

Anita

Stayed 2 nights in Dec 2020

10/10 Excellent

Andreas

Stayed 1 night in Sep 2020
Response from Laura on Oct 5, 2020
Dear Andreas, Thank you very much for your kind feedback! We do hope to welcome you again to our property very soon! Kind regards, The Ritz-Carlton Hotel de la Paix, Geneva Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2020
Response from Cinzia on Mar 27, 2020
Dear Sir/Madam, Thank you very much for your kind feedback! We do hope to welcome you again into our hotel! Kind regards, The Ritz Carlton, Hotel de la Paix

10/10 Excellent

Andreas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Service & Amazing View
We loved the awesome lake-view suite, the interesting design of the hotel and the amazing breakfast buffet in the Livingroom Restaurant. We will definitely be back for more!
Stayed 1 night in Feb 2020
Response from Cinzia on Feb 27, 2020
Dear Andreas, I would like to thank you for having chosen “to stay at The Ritz-Carlton Hotel de la Paix, Geneva” The satisfaction of our guests is our priority and we are delighted to have exceeded your expectations. We look forward of welcoming you back soon. Best regards, Cinzia, Reservations

10/10 Excellent

Wen Xiang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Cinzia on Feb 27, 2020
Dear Mr. Xiang, Thank you so much for your kind feedback! We hope to welcome you back soon. Kind regards, Cinzia, Reservations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Cinzia, Reservations on Jan 30, 2020
Dear Sir or Madam, I would like to thank you for having chosen to stay at The Ritz-Carlton Hotel de la Paix, Geneva. The satisfaction of our guests is our priority and we are delighted to have exceeded your expectations. We look forward of welcoming you back soon. Best regards, Cinzia, Reservations

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Amenities
The location of this property is great. TJ, the host at the Living Room Bar & Kitchen inside the Ritz is absolutely wonderful - she was so sweet, personable and a treat to talk to. The food and drink at both The Living Room Bar & Kitchen and Fiskebar is delicious. I highly recommend anything and everything off the menu - kudos to the Chef! Unfortunately I cannot say the same for the room(at least the one I was situated in). If you are allocated to Room 112 - ask for a room switch immediately! You hear every little bit of movement from the room above you and can hear the water running and toilet flushing as well. There is some sort of restaurant(not sure what it is) behind you - which makes plenty of noise as well. And the deliveries that come in in the morning in the 'back' of the Ritz are directly below you, which is known as the 'garden view'. So the wake up at 6am is very unpleasant. After mentioning this (along with a 4:30am call to front desk due to the upstairs neighbors), all they could muster up was a 'sorry', along with a gift bag of chocolate upon check-out(did they think that the sugar would perk me up from the horrible sleep I had the night before, and before that?). Also, I am fully packed with a flight to catch, where do you think I would put the gift bag? I declined. It is not my first time staying at the Ritz, but it may be my last due to this experience.
Stayed 3 nights in Dec 2019
Response from Natalie Quality Manager on Jan 17, 2020
We are terribly sorry to read that the room which was allocated to you was not to your satisfaction. From your explanation it is totally understandable. At the Ritz-Carlton Hotel de la Paix, Geneva we will certainly not leave an unsatisfied guest, that is why our Front Desk Manager replied to you directly. Rest assured that all your feedback has been shared with the appropriate team members so that we prevent from occuring again. Thank you

6/10 Okay

Susan

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Richard

Stayed 2 nights in Jul 2019

6/10 Okay

SL, Dallas

Traveled with family
Liked: Cleanliness, staff & service
When we arrived at the hotel, we were taken to a dirty side street and let off on the curb. When we asked if THIS was the Ritz Carlton the driver said yes, but he could not access front door because of traffic. The hotel is a beautiful building but the furniture in the check-in area is odd and tacky. Looks like it is a make-shift desk until a real check in is arranged. The room is beautiful but the furniture is clearly geared for business traveler with a giant desk as the focal point.
Stayed 1 night in Jul 2019

4/10 Poor

Saeed

Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in Jun 2019
Response from Carmen H- Guest Relations Manager on Jul 4, 2019
Dear Saeed, Thank you very much for rating us. We are sorry to read that your experience in our property was not up to your expectations, and we do hope to welcome you in another occasion to prove you that we can do better. Best regards, Carmen H Guest Relations Manager

10/10 Excellent

Pauline, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a beautiful location. The staff were so welcoming & accommodating. I can not recommend this hotel highly enough.
Stayed 2 nights in Mar 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Carmen H- Guest Relations Manager on Feb 19, 2019
Dear David, Thank you very much for rating us! Warm regards, Carmen H Guest Relations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Carmen H- Guest Relations Manager on Jan 8, 2019
Thank you for rating us! We hope to welcome you back very soon. Warm regards, Carmen H- Guest Relations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Staff went above and beyond to welcome us, get us amazing restaurant recommendations. Our room was upgraded, and everything spectacular!!
Stayed 1 night in Dec 2018
Response from Carmen H- Guest Relations Manager on Dec 31, 2018
Dear guest, Thank you very much for your kind feedback. We have share it with our ladies & gentlemen. We are looking forward to welcome you back soon! Warm regards, Carmen H Guest Relations Manager

6/10 Okay

Igor, Geneva Switzerland

Liked: Cleanliness, staff & service, room comfort
The first night was great, then the heater went out and the only thing they could recommend was an extra blanket, the outside temp was 39 degrees. After complaining we were moved to a different room. That should have been the first choice not a third choice. Not what I expected from ritz Carlton.
Stayed 2 nights in Oct 2018
Response from Carmen H- Guest Relations Manager on Oct 31, 2018
Dear Igor, We thank you very much for your feedback. We would like to apologize once again for the challenges you have experienced with the temperature in your room during the 2nd night of your stay. I will personally follow up with the team in order to improve the problem resolution if this incident is happening again in the future. I do remain to your entire disposal should you need any further assistance. Best regards, Carmen H Guest Relations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent
It was an amazing hotel. Great location , super clean and comfortable. But the crown of the jewel were the staff. Truly amazing, polite, super friendly and really helpful people. I have spent my birthday in the hotel with my girlfriend and it was one of my best birthdays ever.
Stayed 2 nights in Sep 2018
Response from Guillaume B., General Manager on Sep 26, 2018
Dear Guest, Thank you so much for your very kind feedback and you comment regarding our team. We are so happy to read that we made your stay memorable, especially for your birthday. We hope to have the pleasure to welcome you back soon, Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Guillaume B., General Manager on Sep 24, 2018
Dear Guest, Thank you for the great score you gave us. We were very happy to have you stay with us and we are looking forward to welcoming you back very soon. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They couldn't have been nicer!
The staff could not have been more helpful. They made sure I had the best time i. Geneva. The concierge sent me to an Incredible restaurant for dinner and arranged a hoid trip to Annecy, France while I was there. They knew their stuff and found ne what I needed.
Stayed 2 nights in Sep 2018
Response from Carmen H- Guest Relations Manager on Sep 15, 2018
Dear Guest, Thank you very much for your kind email and your feedback! We have shared your comments with our concierge team and all our Ladies & Gentleman. We are looking forward to welcome you again! Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic from the checkin to checkout. One of the best hotels I've stayed so far!
Stayed 1 night in Sep 2018
Response from Carmen H- Guest Relations Manager on Sep 10, 2018
Dear Guest, Thank you for your great comments regarding your recent stay. We are looking forward to welcome you again very soon! Best regards, Carmen H- Guest Relations Manager

10/10 Excellent

PaulaP, New York, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Any stay at a Ritz Carlton has been exceptional. However a visit with my family to the Ritz Carlton Hotel de la Paix Geneva was beyond extraordinary! We were greeted with Swiss chocolates and cool towels to clean our hands. The people at the reception were very pleasant. The rooms were beautiful, clean and comfortable. Weeks prior to our arrival the hotel contacted to see if there was any occasion that we were celebrating. I mentioned that we were vacationing in Switzerland before dropping our daughter to her college study abroad in Copenhagen. The day we arrived they delivered a present to her room- a travel guide to Copenhagen, along with an invitation for a class to make Aquavit- a traditional Danish liquor. This hotel happens to have a nordic inspired restaurant. The fantastic bartender, Michael Marcos, gave the class and we learned all about aquavit. It was such a special experience. The General Manager, Guillaume Benezech, was in and around the hotel daily and made us feel welcomed and "at home". He always took the time to have a conversation with us and hear about our visit to Geneva. When we left the Ritz Carlton Geneva we felt like we were leaving family. Even the waiters at breakfast remembered exactly what we liked and how we liked it each morning. The experience could not have been more personal. I joked with my family that I was going move to Geneva to live at the Hotel de la Paix! Bravo Ritz Carlton your performance was outstanding!
Stayed 3 nights in Aug 2018
Response from Carmen H on Aug 26, 2018
Dear PaulaP, Thank you very much for your kind feedback. It has been a pleasure hosting you and your family in our hotel and we are delighted to know that you felt like "at home" while in Geneva. We have shared all your beautiful comments with our team, and we will be delighted to welcome you back should you consider to move to Geneva. :-) Warm regards, Carmen H Guest Relations Manager

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2018
Response from Carmen H- Guest Relations Manager on Aug 14, 2018
Dear guest, thank you very much for rating us! Warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, excellent location.
Stayed 4 nights in Jul 2018
Response from Carmen H- Guest Relations Manager on Aug 6, 2018
Dear Guest, Thank you very much for rating us! We are looking forward to welcome you back soon. Warm regards,

8/10 Good

Dr Suzan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Carmen H. Guest Relations Manager on Aug 6, 2018
Dear Dr. Suzan, Thank you very much for rating us! We are looking forward to welcome you back soon. Best regards,

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Carmen H- Guest Relations Manager on Aug 2, 2018
Dear Julie, Thank you very much for rating us! We are looking forward to welcome you again.

8/10 Good

Dianne, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in fabulous location
We were in Geneva for only one night so decided to splurge and stay at the Ritz. It was definitely worth it. The comfort of the bed and the spacious room and the beautiful products made the experience exceptional. We had dinner in the restaurant Fiskabar. Fine dining and the food was amazingly delicious. The staff were attentive and explained the menu and made recommendations. The only complaint I have was in arriving at the hotel there was no bell boy or staff up front of the hotel. We struggled with our luggage up 5 steps into the reception area. Another hotel assisted me with mine. For a 5 star hotel, I found this appalling. Definitely a detail the hotel needs to ensure they fix. We had a lovely stay at the Ritz and would highly recommend it.
Stayed 1 night in Jul 2018
Response from Guillaume B., General Manager on Jul 18, 2018
Dear Dianne, Thank you very much for having taken the time to write such a review. We are very happy to read that you enjoyed your experience at our property and our service. Thank you as well for your comment regarding the lack of bellboy in front of the hotel. We understand this is not what you would expect from a Ritz-Carlton property and we will make sure to investigate to better understand what could have happened. Please know this was unfortunate and does not reflect the level of service in our hotel as you mentioned above. We hope to have the pleasure to welcome you back very soon, Best Regards, Guillaume B., General Manager

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Carmen H, Guest Relations Manager on Jul 3, 2018
Dear Francisco, Thank you for your feeback, and for rating 5/5! We are looking forward to welcome you again. Kind regards,

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Center of anything
Stayed 1 night in Jun 2018
Response from Carmen H, Guest Relations Manager on Jul 3, 2018
Dear Dennis, Thank you for rating! We hope to welcome you back soon. Kind regards,

10/10 Excellent

Av

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional staff! Very impressed and happy with the service. Good location.
Stayed 5 nights in Jun 2018
Response from Carmen H, Guest Relations Manager on Jul 3, 2018
Dear Av, We are happy to read that you have enjoyed our staff and our service! We have shared your comments with your team. Thank you for your precious feedback. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Courteous staff, amazing views, great location.
Stayed 2 nights in Jun 2018
Response from Felix on Jun 19, 2018
Dear Lady or Gentleman, Thank you for your kind words. We are delighted to hear that you have enjoyed your stay in our property. Rest assured that we have shared you comment with our entire team. We hope to see you very soon. We remain at your absolute disposal, for any further assistance you may require. Warm regards,