Ratings based on 168 Verified Reviews

3.3 out of 5
68% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Good for only one night

Posted Jul 3, 2017
It was okay I would only recommend it for one night.
Comment from Hotel Management
Jul 21, 2017 by Servicio al Cliente, Hotel Management
Good afternoon Thanks for your comments. We will keep it in mind for the better
1 out of 5
by A verified traveler

Posted Jul 1, 2017
The room was spacious comfy beds, although the bed sheets looked dirty, the bathroom was dirty old toilet was leaking water faucet had mold and it was cracked, I also saw a cockroach in the bathroom. I will not be returning to this hotel!!!! It really needs an update!!!
Comment from Hotel Management
Jul 21, 2017 by Servicio al Cliente, Hotel Management
Thank you, we will take your words into consideration for the better.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2017 on Orbitz
Good stay. Hotel was professional and amenities were good
Comment from Hotel Management
May 17, 2017 by Reservaciones, Hotel Management
Thanks for your feedback. They are important to us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Feb 8, 2017 on Orbitz
I been staying at this hotel for the las 10 years everytime I stop in Guadalajara! Perfect location nice staff and I love the new renovated rooms!
Comment from Hotel Management
May 17, 2017 by Reservaciones, Hotel Management
Thanks for your feedback. They are important to us. We seek to improve every day. We will be very pleased to give us the opportunity to serve again.
5 out of 5
by A verified traveler

Excellent

Posted Jan 25, 2017 on Hotels
We had an excellent time, walking distance to main plaza
Comment from Hotel Management
May 17, 2017 by Reservaciones, Hotel Management
Thanks for your feedback. They are important to us.
2 out of 5
by A verified traveler from Bakersfield California

Great Rooms Above 7th Floor

Posted Oct 17, 2016 on Hotels
Good room for the price front desk not very Profesional
Comment from Hotel Management
May 17, 2017 by Reservaciones, Hotel Management
Thanks for your feedback. They are important to us. We seek to improve every day. We will be very pleased to give us the opportunity to serve again.
2 out of 5
by A verified traveler

Personal

Posted Oct 4, 2016
Not hot water in shower wait for almost 20 minutes to get it
Comment from Hotel Management
May 17, 2017 by Reservaciones, Hotel Management
Thanks for your feedback. They are important to us. We seek to improve every day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ventura, Ca.

Excellent Service!

Posted Aug 19, 2016
The room are OK... I would get executive room next time! They would be better! Staff was amazing always helpful and i would stay here again!
Comment from Hotel Management
May 17, 2017 by Reservaciones, Hotel Management
Thank you for your opinion. We will be very pleased to give us the opportunity to serve again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good for overnight

Posted Jun 27, 2016
Pros: The restaurant
Location: It's in the center of town with many places to see.
Needed a night to stay before a flight and it served it's purpose.
Comment from Hotel Management
May 17, 2017 by Reservaciones, Hotel Management
Thank you for your opinion. We will be very pleased to give us the opportunity to serve again.
3 out of 5
by Cristina from Texas

Rooms not updated

Posted Dec 18, 2015 on Hotels
The hotel rooms look amazing in the pictures from the Internet but when I got to the room they where in bad conditions and there was a bad odor as well and the water from the sink did not go trough
Comment from Hotel Management
May 18, 2017 by Reservaciones, Hotel Management
Thank you for your opinion. We are in the process of renovation. We are interested in the welfare of clients.