Ratings based on 681 Verified Reviews

3.7 out of 5
87% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by Victor

This traveler left a rating score only Posted May 16, 2017 on Hotels
1 out of 5
by A verified traveler

Not what seen in pictures

Posted Mar 27, 2017
The pictures showed a very nice, modern, clean, comfortable hotel. We got the ooposite. Very disappointed
4 out of 5
by Dominic

This traveler left a rating score only Posted Mar 20, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent and clean

Posted Feb 22, 2017
Every time I go to the city I book this hotel , price, location and very modern rooms
3 out of 5
by A verified traveler

No windows no wifi

Posted Feb 10, 2017 on Hotels
Clean room comfortable bed good location no windows or wifi
3 out of 5
by Aracely

Posted Feb 7, 2017 on Hotels
Big hassle to check in the Twoffice receptionists were very rude we got to the hotel before the check in time and they told us they couldn't give us the room earlier because they will get charge some fees!!! They were representing the hotel who will charge them???? Not a good welcome then after they will not even greet us everything they will see us they will talk ...didn't feel comfortable in that matter but the rest was excellent the room was clean and comfortable
2 out of 5
by A verified traveler

Getting worse

Posted Dec 3, 2016 on Hotels
It wasn't the first time and before used to be better than know
1 out of 5
by A verified traveler from Orange County Ca.

Do yourself a favor l... Stay somewhere else

Posted Dec 3, 2016
We rarely had hot water. The bathroom windows were broken so people in other buildings could see you showering if you didn't cover it. It got pretty cold at night and they don't give you any blankets.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel,

Posted Nov 5, 2016
Location: Teatro degollado, wax museum , cathedral , they are all with a walking distance
Poor light in the room, and noisy halls, you can hear the doors shutting down and the voices of te other rooms. They need to sound proof the rooms . And brighter lights. Other than that it is a nice and convenient location , it is close to everything, in down town. rooms are nice and clean.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 19, 2016 on Hotels