Ratings based on 560 Verified Reviews

3.7 out of 5
72% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

GREAT LOCATION and GREAT STAFF

Posted Nov 29, 2017
Check in was a breeze and the hotel staff were amazing. The location is perfect. Literally around the corner from the Cathedral and the museum. Tons of cafes, shopping, and restaurants nearby. It's gorgeous inside! There is a mariachi bands that plays late into the night so if you're right at the balcony it will be loud. Otherwise it's a really great place! NOTE: In Guadalajara in general most people only speak Spanish. I'm bilingual so it was a breeze for me but getting around and eating out could be a hassle if you're not.
Comment from Hotel Management
Dec 16, 2017 by Hotel, Hotel Management
Hello good afternoon, we appreciate your comments and your preference is a pleasure to have your stay and serve you as you deserve, waiting for your soon return, we are at your service.
2 out of 5
by A verified traveler from LOS ANGELES

hotel is outdated

Posted Nov 27, 2017
Pros: location
Cons: everything except location and restaurant food.
hotel is outdated, rooms are old, no working ac unit restroom old
Comment from Hotel Management
Dec 16, 2017 by Hotel, Hotel Management
Hello good afternoon, we appreciate your comments are very important to improve, we are at your service.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Back to downtown Guadalajara after 27 years!

Posted Nov 26, 2017
Downtown Guadalajara still impresses me and wows me. It is full of classical architecture. Every direction you look in rewards you with awe inspiring structures. Downtown Guadalajara has everything from snack stands to taco stands to fancy eateries that won’t disappoint. Come enjoy this Mexican gem!
Comment from Hotel Management
Dec 16, 2017 by Hotel, Hotel Management
Hello good afternoon, we appreciate your comments and your preference is a pleasure to have your stay and enjoy our beautiful city, we are at your service, this is your home, we hope your soon return.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good Location -

Posted Nov 17, 2017
Pros: Location
Cons: Noise level.
Location: Lots of local/historical attractions
Hotel has a good location right in the old city center. That makes it ideal. However, if you go ask for a room inside the interior or the building. there are a few rooms "outside" and my room had a generator next to it that turns on every 5-10 minutes that is annoying when you are trying to get some sleep. Not the 5 star hotel but if you're not picky it's a good location, decent accommodations and great price.
Comment from Hotel Management
Dec 16, 2017 by Hotel, Hotel Management
Hello good afternoon, we appreciate your preference as your comments help us improve, we are at your service, waiting for your early visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from north Bay, Ontario

Location, location,location! Very central to the

Posted Nov 16, 2017
I just loved the character of the hotel. I felt immersed in history.
Comment from Hotel Management
Dec 13, 2017 by Hotel, Hotel Management
Hello, good afternoon thank you for your comments and preference, we hope to count on your soon return, we are here to serve you.
4 out of 5
by Juan C

Historic Hotel Business Stay

Posted Nov 10, 2017 on Hotels
I chose to stay at this location due to the historic surroundings and the price value compared to others in the region. Please note, this hotel is older and does not have all the amenities that others may offer, but it does offer traditional atmosphere and in hotel restaurant that is convenient when you need some time to rest your feet. The WiFi was sufficient for what emails I needed to get done and the hotel customer service was fine as I only spent 2 night there and did not need much of them.
Comment from Hotel Management
Dec 13, 2017
Hello good afternoon is a pleasure for us to have your stay, we appreciate your comments and preference, we hope to have your early visit, we are at your service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois (IL)

Clean , safe, and good staff

Posted Nov 1, 2017 on Orbitz
I enjoyed very much my stay. Location was the best part.
Comment from Hotel Management
Dec 13, 2017 by Hotel, Hotel Management
Hello, good afternoon, we thank you for your comments and preference, we are at your service, we hope your quick visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from arizona

room to hot no ac

Posted Oct 23, 2017
Pros: room to hot no ac
room to hot no ac !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 22, 2017 on Hotels
2 out of 5
by Lorenzo

This traveler left a rating score only Posted Oct 17, 2017 on Hotels