Dear Mary,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. Thank You, Hotel Team

Dear Heather,We can’t thank you enough for staying at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, and for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!Thank You, Hotel Team

Dear John,Thank you for being our valued guest. While we hope you had an overall comfortable stay, we apologize for your disappointment with an amenity. Our team is grateful for your honest feedback, and we hope you'll join us again at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel.Thank You, Hotel Team

Dear Elvira,It was such a pleasure to welcome you to President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel! Our team is committed to providing high-quality guest service and good vibes, so we’re thrilled to hear that we made a good impression on you. Thank you for your glowing review, and we hope you return soon.Thank You, Hotel Team

Dear Jorden,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. Additionally, refunds are typically dealt with through the site you booked with. That said, we'll be sure to have a discussion with our team to ensure professional and courteous service is provided at all times. It was a pleasure having you here, and we hope you enjoyed your time in Springfield.Sincerely, President Abraham Lincoln, a Doubletree by Hilton.

Dear Marlen,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team

Dear Halina,It is always a pleasure to hear from our guests, so thank you for taking the time to leave a review. We are thrilled that you had a pleasant stay and appreciated our convenient location near great eateries like Saputos. Depend on us again for our great amenities and comfortable accommodations!Thank You, Hotel Team

Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better.

Dear John,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team

Dear Jamie,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team

Dear Leanne,Thank you for sharing your experience. We take your feedback seriously and will promptly address the issues mentioned, including elevator service and room cleanliness. Your points on parking and the cookies have also been noted for improvement. We value your input and hope to have the opportunity to offer you a more pleasant experience in the future.Thank You, Hotel Team

Dear Jennifer,We apologize for the elevator being unavailable while we are currently working to replace them, as the old ones were original to the building. Our team is constantly working to improve for our guests. That said, we will use your feedback to improve. Thank you for being our guest, and we hope to deliver a more enjoyable experience on a future stay with us. Thank You, Hotel Team

Dear Chanda,Thank you for staying with us and taking a moment to let us know about your experience. We are glad you enjoyed your visit, and appreciate your suggestions regarding the elevators. Our hotel is currently in the process of replacing all of them. Thank you for your patience as we upgrade our facilities. We think you will be impressed with the refurbishment once complete, and we look forward to seeing you again soon!Thank You, Hotel Team

Dear Thomas,We are thrilled you enjoyed staying with us and are pleased our hotel's prime location suited your travel needs. Thank you for your review, and we look forward to seeing you again soon!Thank You, Hotel Team

Thank you for taking the time to provide feedback on your stay. We're glad you found your room clean and our location convenient. However, we apologize for the extended wait time during check-in and the inconvenience with the elevators and the hot tub being out of order. We understand how these issues can impact your overall experience and will address these concerns to improve our service. We are glad to advise you that our elevators are in the process of being replaced by new ones. Your insights are greatly appreciated, and we hope to offer you a smoother and more enjoyable stay in the future.Thank You, Hotel Team

Dear Suzanne,It was a pleasure hosting you at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel. We're glad our quiet, convenient accommodations impressed you and that you enjoyed the pool. If your adventures bring you back to the area, please come see us again.Thank You, Hotel Team

Dear Adrienne,Thank you for letting us know about your stay. Please accept our apologies that there was a delay in your check-in. It is very important to us that every guest receives a clean, well-equipped room and our housekeeping team certainly works to provide a clean and comfortable stay to all our visitors. Equally as important to us are the safety and security of guests and guest information. Please be assured we will be thoroughly investigating this matter to ensure your experience with the agent does not happen again. Guest feedback is vital to our success and yours is greatly appreciated. Should you visit again, we sincerely hope we can not only meet your expectations but exceed them.Sincerely, Christi RiosGeneral Manager

Dear Chris,We appreciated the opportunity to host you at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel. Constructive feedback is always welcomed as it helps us continually improve. We apologize for the elevator delay, and our maintenance team is grateful for your insights. Rest assured, we're working to make improvements in this area. We'll remain focused on creating wonderful experiences with our guests, and we hope you'll return soon. Thank You, Hotel Team

Dear Holly,Thank you for staying with us and for your feedback. We are disappointed to hear you had issues with our accommodations and elevators. Please know that all of our current elevators are in the process of being replaced, and they will be completed in the near future. We hope you will consider visiting us again, as we look forward to providing you with an excellent guest experience. Sincerely, Christi RiosGeneral Manager

Dear Essam,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Thank You, Hotel Team

Dear Todd,Thank you very much for the five-star review as it's everything we always hope for all of our guests. It was our honor to have you join us at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel and we look forward to your next visit.Thank You, Hotel Team

We appreciate the perfect rating! Thank you so much for being our guest. We hope you’ll join us again for another comfortable stay the next time you're in the area!

Dear Michelle,The upkeep and cleanliness of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed with our housekeeping team so that they can make improvements where necessary. Please consider giving us another chance soon; we're confident we can change your perceptions. Thank You, Hotel Team

Dear Mark,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team

Dear Larry,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Thank You, Hotel Team

Dear Thomas,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Thank You, Hotel Team

Dear Anita,Thanks so much for your review of President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel! We're delighted to hear you enjoyed your stay, and we look forward to your next visit.Thank You, Hotel Team

Dear Sheri,Thank you so much for your review. We take great pride in catering to our guests’ needs the best way we can, and we look forward to showing you our commitment the next time you visit. It was a pleasure having you here, and we wish you safe travels. Thank You, Hotel Team

Dear Thomas,Thank you for offering feedback about your recent experience at our hotel. We're glad you had a pleasant visit with us. Your comments are important to us, and we'll use them as we continuously work to improve our facility, including replacing our elevators. Please allow us to host you again should you return to Springfield. Thank You, Hotel Team

Dear Jill,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Thank You, Hotel Team

Dear Julie,We're delighted that your check-in at President Abraham Lincoln Springfield- a DoubleTree by Hilton Hotel, was seamless and that the warm reception from our front desk team made your stay special. Knowing you plan to book with us again warms our hearts. We look forward to welcoming you back for more memorable moments.Thank You, Hotel Team

Dear Donny,We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Thank You, Hotel Team

Dear Mary,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team

Dear Billi,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Sincerely, Christi RiosGeneral Manager

Dear Judith,Thank you very much for your review and choosing to stay at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel. Our ideal location is one of the many benefits of choosing our hotel. It was a pleasure hosting you, and we look forward to welcoming you back next time you are in the area.Thank You, Hotel Team

Dear Peter,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team

Dear Robert,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team

Dear Anthony,We're delighted you enjoyed your stay at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel! Thank you for your kind words. Please come see us again soon.Thank You, Hotel Team

Dear Amy,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop! Thank You, Hotel Team

Dear Katherine,Thank you so much for your feedback on your stay at the President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel! We are so glad that you found the location to be convenient for you. We are thankful for your feedback and hope we see you on your next visit to Springfield!Thank You, Hotel Team

Dear Lou Ann,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. If there's anything we can do to make your next visit even better, please let us know. We hope to see you again soon.Thank You, Hotel Team

Dear Paulina,Thank you for taking the time to share your comments with us. We strive to provide our guests with clean and comfortable accommodations on all occasions, and we are sorry to hear about your concerns on this matter. We will review your comments as we work to uphold our standards. Thank you, and we hope to have the opportunity to serve you again so that we can show you a better experience. Thank You, Hotel Team

Dear Colleen,Thanks so much for taking a moment to share your feedback. Many of our guests appreciate our location with the variety of museums and historical attractions within walking distance. While we're sorry to hear our location wasn't ideal for your needs, we appreciate your comments and hope you had a pleasant stay overall! We'd be honored to host you again anytime.Sincerely, Christi RiosGeneral Manager

Dear Patrice,We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Thank You, Hotel Team

Dear Paul,We're glad you enjoyed your stay and appreciate your ten-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team

Thank you for providing us with your feedback on your recent stay. We are sorry to hear that your experience did not meet your expectations. Your comments are important to us as they allow us to improve our services for our guests. We apologize for any frustration caused by the response received regarding the water. We will consider your feedback and make the necessary improvements to ensure a more satisfactory experience for our guests in the future. We hope you will consider staying with us again, and we will strive to provide you with a more enjoyable and comfortable stay. Sincerely, Christi RiosGeneral Manager

Dear George,Thank you so much for choosing to stay with us at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. It is always a pleasure to receive guest feedback, and we thank you for highlighting our comfortable accommodations. We hope you join us again on your next trip to Springfield. Thank You,Hotel Team

Dear Tabitha,Thank you for choosing to stay with us during your recent trip. While we're glad you were able to take advantage of our convenient location, we're disappointed to learn we fell short of expectations in other aspects. Our goal is to provide every guest with a wonderful experience, and we offer our sincere apologies for any inconvenience you encountered during your visit. We can assure you that we are working diligently to get all of our elevators back up and running. Nevertheless, we appreciate your feedback and wish you safe travels ahead.Thank You, Hotel Team

Dear Thomas,While we always want all of our guests to have a perfect visit, we are terribly sorry to know there was a concern with the elevator during your stay. Please know we are working diligently to modernize our elevators with new equipment. We hope you enjoyed the rest of your stay and look forward to the opportunity to welcome you back and impress you with the stay you expected. Sincerely, Christi RiosGeneral Manager