Ratings based on 883 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Spacious suites close to downtown Wilmington

Posted Oct 8, 2017
Cons: Lighting especially in bathroom. Perhaps a good make-up/shaving mirror with lights would help.
Location: food, library, historic downtown
Good location, spacious suites, friendly and helpful staff. Rooms were clean and the beds comfortable.
5 out of 5
Recommended
for Families
by A verified traveler from Baltimore

Very nice and cozy

Posted Oct 2, 2017
Pros: It was very Clean
Cons: Hotel Garage structure, really small and archaic
Location: Not too sure because we were invited to an affair that we attended
My experience with The Sheraton Downtown Willmington was very nice,
3 out of 5
by A verified traveler from Chicago

Friendly staff, Outdated rooms

Posted Sep 18, 2017
The staff at the hotel was friendly and attentive, and the room/bed were comfortable. However, the rooms were outdated, and I was nervous on the elevators (all of them seemed to jolt to a stop about 3 times before actually fully stopping, but nothing bad happened). The shower in my room and 2 of my colleagues' rooms were extremely powerful, almost painfully so, and they could not be adjusted. I also noticed rust on the floor under the sink in my bathroom. All that said, I probably would choose to stay there again because it's right downtown, and the staff was good.
4 out of 5
Recommended
for Everyone
by A verified traveler from wilmington, delwlaware

Clean quiet and professional staff.

Posted Sep 13, 2017
My experience there has always been extremely good. I found the staff professional helpful and friendly. Very comfortable room. Bathtub did have some residue from no slip pads but other than that room was clean well maintained while I was there and all staff was very friendly and helpful. Tv was great, furniture was excellent and in great condition. Would absolutely recommend them and stay there again anytime
Comment from Hotel Management
Sep 15, 2017 by Sheraton Suites , Hotel Management
Thank you for your response.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
We had an exceptional stay at the Sheraton Wilmington DE Downtown. Staff and hotel accommodations were noteworthy of their professionalism. Totally enjoyed the trip!
Comment from Hotel Management
Sep 15, 2017 by Sheraton Suites, Hotel Management
Thank you for your response.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
We enjoyed our stay, comfortable and peaceful. The staff was friendly especially Ashlee in the restaurant.
Comment from Hotel Management
Sep 8, 2017 by Sheraton Suites, Hotel Management
Thank you for your response.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pa

Needed a getaway

Posted Aug 28, 2017
We were out late on a Saturday and just needed a place to stay. What we found was a place we'll be returning to as a getaway close to home.
Comment from Hotel Management
Aug 28, 2017 by Sheraton Suites, Hotel Management
Thank you for your response.
5 out of 5
Recommended
for Everyone
by A verified traveler from wilmington delaware

Posted Aug 24, 2017
The hotel was extremely nice . Everyone was polite , the room was clean , they always answered the phone ,the pool are was clean the food was great
Comment from Hotel Management
Aug 25, 2017 by Sheraton Suites, Hotel Management
Thank you for your response.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
Rooms were old need new wall paper and bathroom redone
Comment from Hotel Management
Aug 25, 2017 by Sheraton Suites , Hotel Management
Thank you for your response. We are passing along this information to the right people to address the concerns and make improvements on. We hope you enjoyed your stay.
3 out of 5
by A verified traveler from Philadelphia, PA

Was moderately disappointed

Posted Aug 17, 2017
The shower and sink drains were clogged. The ice machine didn't work and the gym was very small. The room in itself was clean and comfortable. My stay wasn't entirely terrible but it could have been significantly improved.
Comment from Hotel Management
Aug 25, 2017 by Sheraton Suites, Hotel Management
Thank you for your response. We are addressing these concerns to ensure they do not happen again. We are glad you enjoyed the rooms. We look forward to seeing you in the future.