Ratings based on 759 Verified Reviews

4.6 out of 5
90% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Rogers Arkansas

Thanksgiving break and business.

Posted Nov 30, 2017
Service was excellent, food and drink very good, bar staff outstanding. Receptionists, concierge and valet all outstanding.
Comment from Hotel Management
Dec 1, 2017 by Bixente Pery, Hotel Management
Dear Nick, Thank you for finding a moment to write a review on your experience with Four Seasons Hotel Houston. I am thrilled to know you find many of our services to be exceptional and our staff to be first-rate. We hope to welcome you back to Houston’s Living Room soon! Sincerely Bixente Pery Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2017
Pros: The hotel is conveniently located in the center of town. The lobby and bar area provide comfortable places to meet guests.
The hotel was gracious enough to hold our room for late arrival. The staff was nice, very helpful and remembered us from a previous trip. The room was comfortable, quite, and clean. The hotel had a courtesy car available to take us to dinner and pick us up that night. As we are not familiar with Houston, the courtesy car was wonderful to have available.
Comment from Hotel Management
Nov 10, 2017 by Bixente Pery, Hotel Management
Dear Guest, Thank you for taking the time to provide feedback on your recent stay at Four Seasons Hotel Houston. I'm delighted to hear that you enjoyed many aspects of your stay from our convenient location, to the comfortable room and the courtesy car. I look forward to welcoming you back soon to "Houston's Living Room"! Sincerely Bixente Pery Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2017
The staff were extremely helpful and eager to be of assistance.
Comment from Hotel Management
Nov 10, 2017 by Bixente Pery, Hotel Management
Dear Guest, Thank you for the review on your recent stay at Four Seasons Hotel Houston. I'm pleased to hear that our staff was extremely helpful to you throughout your stay! I hope to get the opportunity to welcome you back to "Houston's Living Room" soon. Sincerely, Bixente Pery Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Nice hotel in downtown Houston

Posted Nov 7, 2017
Pros: Pool, gym, location
Cons: Interior design of rooms
Location: Discovery Green, shopping, Montrose
Stayed in downtown Houston for a long weekend with my partner. Great gym, nice pool, good location. The interior of the rooms could use a bit of updating/refreshing for a 5 star hotel, but overall a good experience and we would stay again.
Comment from Hotel Management
Nov 8, 2017 by Bixente Pery, Hotel Management
Dear Beau, I appreciate you taking the time to write a review on your experience at Four Seasons Hotel Houston. I am pleased to hear the location in proximity to Discovery Green, shopping and Montrose was to your liking, and that you found our pool and gym to be desirable. Thank you for your recommendations on our property, we will take them into consideration as we continually improve our Hotel. We hope to see you again soon. Sincerely, Bixente Pery Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

World class service.

Posted Oct 30, 2017
Attention to detail, personalized focus, warmth, comfort were tantamount to the experience. The General Manager was consistently visible and engaging, making a world of difference. World class service!
Comment from Hotel Management
Oct 30, 2017 by Bixente Pery, Hotel Management
Dear Elated, Thank you for taking the time to provide feedback on your recent stay at Four Seasons Hotel Houston. I'm pleased to learn that you enjoyed many aspects of your stay - from the personalization, to the attention to detail and comfort you experienced. General Manager Tom Segesta and I, along with the entire team, look forward to welcoming you back to "Houston's Living Room" soon! Sincerely, Bixente Pery Hotel Manager
3 out of 5
by A verified traveler from California

Not Impressive

Posted Oct 14, 2017
Didn't like the customer service when I checked in at the hotel. I requested my room at hight floor and city view as possible. They gave me a room on 8th floor from 18th floors, and the parking lot view instead of the city view. It is top to access on freeway without GPS, as there are too many one-way streets in downtown if you wanted to go one location to other locations. You will be easy to get lost at least half hour.
Comment from Hotel Management
Oct 18, 2017 by Bixente Pery, Hotel Management
Dear S, Thank you for providing a review on your recent stay at Four Seasons Hotel Houston. I'm sorry to learn that you did not find the hotel to be up to your expectations and that you were not placed into a high room as requested. I will look into this with my staff to ensure this does not happen again. I hope we get the chance to welcome you back, so that we can offer you the Four Seasons Houston experience you deserve. Sincerely, Bixente Pery Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Superb

Posted Oct 14, 2017
Exceptional customer service. 3 blocks from convention center. Old hotel with some updates. Very well cared for. Staff is very professional. Excellent service recovery.
Comment from Hotel Management
Oct 18, 2017 by Bixente Pery, Hotel Management
Dear jim, Thank you for taking the time to provide feedback on your recent stay at Four Seasons Hotel Houston. I'm pleased to hear that you found satisfaction in our customer service, location and staff. I look forward to welcoming you back to our hotel soon! Sincerely, Bixente Pery Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Service was amazing

Posted Oct 12, 2017
Pros: Everything. The service, the decor, the food, the ambiance in the lobby areas and at the pool area. Large, clean and well appointed room.
Cons: I could stay there more often!
We stayed at the Four Seasons for one night recently. We were greeted warmly at the Valet station and directed to the front desk. Check in was friendly and quick. This is not a new hotel, but it is very classically decorated and is extremely clean. The lobby has a sexy, cool vibe that makes you want to sink into one of the low couches and hang out. Our room, although not new, was exceptionally clean and well appointed. It was spacious and smelled clean. The bathroom was the same. We ordered twice from room service, and it arrived hot and delicious, with the usual excellent service. We spent a few hours by the pool which is a lovely urban oasis on the 4th floor. The service at the pool was wonderful, and the food and drinks were served promptly and were delicious. I would highly recommend this property, and we will definitely be returning!
Comment from Hotel Management
Oct 18, 2017 by Bixente Pery, Hotel Management
Dear Patti, Thank you for taking the time to write such a wonderful review on Four Seasons Hotel Houston. It brings me great joy to learn that you enjoyed everything about your stay - from the lobby, to the room to the pool and everything in between. We look forward to welcoming you back to Houston's Living Room soon and often!
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Great hotel near great restaurant

Posted Oct 3, 2017
We celebrated our anniversary in style, great suite, great bars, great restaurant, nice pool, nice pool table
Comment from Hotel Management
Oct 5, 2017 by Bixente Pery, Hotel Management
Dear jcpj, It was a pleasure to have you celebrate your anniversary with us at Four Seasons Hotel Houston! I am delighted that you enjoyed your suite, along with Bayou & Bottle and Quattro, and our pool and pool table. I look forward to welcoming you back for another anniversary celebration! Sincerely, Bixente Pery Hotel Manager
4 out of 5
by Wes from Houston

Very nice overall with a few caveats.

Posted Sep 12, 2017 on Hotels
Great room, no vending machines, expensive valet only parking.
Comment from Hotel Management
Sep 14, 2017
Dear Wes, Thank you for your constructive feedback. I will take your notes regarding our rooms, vending machines, and valet parking into consideration as the team and I continue to strive for excellence at Four Seasons Hotel Houston. I hope to welcome you back soon! Sincerely, Bixente Pery Hotel Manager