Exterior

Reviews of Hilton Americas-Houston

4 out of 5
Hilton Americas-Houston
1600 Lamar Street, Houston, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 796 out of 1080 reviews" "
Rating 8 - Good. 148 out of 1080 reviews" "
Rating 6 - Okay. 64 out of 1080 reviews" "
Rating 4 - Poor. 34 out of 1080 reviews" "
Rating 2 - Terrible. 38 out of 1080 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was great! Can’t wait to book again
Stayed 1 night in Feb 2024

10/10 Excellent

Sterling, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in downtown Houston
Stayed 3 nights in Mar 2024

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed some updating, need smart tvs
Stayed 3 nights in Mar 2024

10/10 Excellent

ARTURO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio de recepción y excelente habitación con bonita vista
Stayed 1 night in Jan 2024

10/10 Excellent

Kim, Whitehouse

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to the convention center so it made everything easy. Beautiful property, friendly and clean. Rooms were big and nice.
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

6/10 Okay

Matthew

Traveled with family
Liked: Staff & service
I have stayed there every year for volleyball tournaments once a year. So this is like my 5th time to stay here in about 5 years. After staying here each year seems like it is going downhill more and more. Paying 350 a night for a room you would expect everything to be 5 star. Also I am paying with taxes and fees and not even tip 70 a day to park my car there in valet you would expect the car to be taken very care of. The room is starting to be outdated. They are at the point the rooms need to remodeled and with a full occupancy of the room at 350 a night they can afford it. Seems like they are taking too much profit and not re-investing it back into the hotel. With that being said I am not sure if there is a buy out coming on the hotel given the fact its not being re-invested in the business. They have the AC in the rooms with no fans and the AC turns off if your not moving in the room so often. I understand a lot of hotels are going to this for cost savings but at 350 a night I should be able to not have to worry about electric cost. The bathroom door is a slide door and their is no lock! I went there with my family and have two small kids so a lock is a must. Also the shower the drain was popping out and I stepped my foot into the drain twice while I was there which is a big hole. I had to fix the drain over and over and was missing screws. To top off everything the valet scraped up my entire rim on a curb and didn't even apologize or admit wrong doing.
Stayed 3 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for taking time to leave us a review. We have forwarded your comments to our hotel leadership team for further review.

10/10 Excellent

Crystal

Liked: Property conditions & facilities
Loved everything
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Courtney, Grand Prairie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love Hilton Americas. It's a great place for sping break. My daughter loves the indoor pool. Mrs. Brenda at the front desk is amazing! She always greets us with a warm and welcoming smile and we look forward to seeing her every year.
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Feb 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Eleanor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. We would definitely recommend it.
Stayed 3 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

David A

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great proximaty to the conventiom center. Easy access to food and downtown Houston.
Stayed 3 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

8/10 Good

Sandi

Traveled with family
Liked: Cleanliness, amenities
Overall I felt our stay was nice, but I lost a case with chargers and when I called lost and found I felt there was no interest in locating the case, just a simple we don’t have anything.
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for taking time to leave us a review. We have forwarded your comments to our hotel leadership team.

10/10 Excellent

Summer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. App made check-in a breeze, especially since the front desk check in line was SUPER long. We were able to skip the line and go straight to our room using their “Digital Key” on the App. Only negative was the elevators required your room key or Digital Key to access your floor, but several of the key readers wouldn’t work leaving folks stranded waiting for another elevator.
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Barry, Houston

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Exceptional staff and service. Highly recommended. You won’t be disappointed by the staff’s exceptional service. 😊
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here for the 24’ Cross Court Classic! Amazing experience at the hotel and great accommodation and atmosphere.
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, amenities
Friendly quick service!
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Massiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty big hotel.
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Sarah, Magnolia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at a hotel I’m going to an event at. Great location. Parking is a bit expensive. Good dining options. Room was great.
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

kara

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for going to the tickets game but come on does valet parking have to Be $67
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 7, 2024
Thank you for the 5 stars! We hope to see you again soon!

2/10 Terrible

Jennifer

Business traveler
I am very disappointed
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 7, 2024
Thank you for taking the time to leave us a review. We have forwarded your comments to our hotel leadership for review. We hope to see you again.

10/10 Excellent

Latisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 7, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Tanisha

Business traveler, Traveled with family
Liked: Cleanliness, amenities
Great place !!
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 7, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Kim ly

Liked: Cleanliness, staff & service, property conditions & facilities
very nice place i love the place
Stayed 1 night in Feb 2024
Response from Reservations Department on Mar 7, 2024
Thank you for the 5 stars! We hope to see you again soon!

4/10 Poor

Ioan, Sammamish

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I'm an Honors Gold member and I got assigned room 6100 - the first level with rooms. The window was facing a roof with lots construction materials on it. Last day there, we woke up in the morning with construction workers standing in front of the window. We told the staff during check-out that this room shouldn't be rentable during construction (let alone being given to a Gold member) but it didn't look like he cared much. Very disappointed....
Stayed 2 nights in Feb 2024
Response from Reservations Department on Mar 7, 2024
Thank you for taking the time to leave us a review of your recent stay. We have forwarded your comments to our hotel leadership team for further review. We hope you choose to stay with us again in the future.

6/10 Okay

Arturo, Houston

Traveled with group
Disliked: Staff & service
I was told i could not use Hilton App because i purchased stay with Expedia…but i did the same last time and i could use app. Staff does not like their job at front desk and bars. Time to give the opportunity to someone else
Stayed 3 nights in Feb 2024
Response from Reservations Department on Feb 28, 2024
Thank you for taking the time to leave a review. We have forwarded your response to our hotel leadership team for further review. We hope to see you again.

8/10 Good

Carlton

Stayed 3 nights in Feb 2024
Response from Reservations Department on Mar 21, 2024
Thank you for taking time to leave us a review. We have forwarded your comments to our hotel leadership team.

4/10 Poor

Dmitry

Stayed 2 nights in Feb 2024
Response from Reservations Department on Mar 21, 2024
Thank you for taking time to leave us a review. We hope to see you again.

10/10 Excellent

Edelmira

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very happy and satisfied with everything 😊
Stayed 3 nights in Feb 2024
Response from Reservations Department on Feb 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Ahmed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

6/10 Okay

Bertha

Stayed 1 night in Feb 2024
Response from Reservations Department on Mar 21, 2024
Thank you for taking time to leave us a review. We hope to see you again.

10/10 Excellent

Teresa Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay overnight when attending concert at Toyota Center.
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

8/10 Good

Efrén

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff members should be more understanding with tourists who don’t speak English very well. Some treat you as if they are doing you a favor. Someone should explain to them that they rely on tourism.
Stayed 3 nights in Feb 2024
Response from Reservations Department on Feb 21, 2024
Thank you for taking time to leave a review. We have forwarded your comments to our hotel leadership team to review.

4/10 Poor

Russell, Huntsville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the early morning the hotel could not maintain hot water. Had a cold shower.
Stayed 3 nights in Feb 2024
Response from Reservations Department on Feb 21, 2024
Thank you for taking the time to leave us a review. We have forwarded your comments to our hotel leadership team to review,

8/10 Good

Coleen

Stayed 1 night in Feb 2024
Response from Reservations Department on Mar 21, 2024
Thank you for taking time to leave us a review. We have forwarded your comments to our hotel leadership team.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to valet. Easy walk to Toyota center and restaurants.
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 14, 2024
Thank you for the 5 stars! We hope to see you again soon!

4/10 Poor

Amanda, Spring

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Staff at service desk was unfriendly at times and uninformative. I requested information on valet service and was told it was included in my stay. The following day I checked my account and noticed that I was charged an additional $75.00 on my card. When I called and requested clarification I was told it was for 62.00 valet plus taxes. I was led to believe that my fees were all included in the third party app I used. Additionally, $62 for 1 night valet is absurd. The shower door is on backwards causing water to pool outside the shower when opened. There was no shower floor rug provided either.
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 14, 2024
Hello, Thank you for taking the time to leave your reveiew. We apologize for the inconveniences you have experienced. We have forwarded your comments to our leadership team for further review.

10/10 Excellent

Kelisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully maintained property with kind staff.
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 14, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hilton property. Very clean. Everyone is nice. Easy check in and out proceed with Honors app. Style is nice, more classic than modern. Bars are good. Breakfast buffet has good options. Went elsewhere for dinner. It’s our go to property when in Houston.
Stayed 2 nights in Feb 2024
Response from Reservations Department on Feb 5, 2024
Thank you for the 5 stars! We hope to see you again soon.

10/10 Excellent

anthonette

Stayed 2 nights in Feb 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Julie

Stayed 1 night in Jan 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

8/10 Good

Cecilia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and gorgeous. Starbucks is on the 1st floor. A lot of dining options around in the area. Pool is on the top floor, glass windows so you have an amazing view, and the pool is big. The gym is on the 2nd to the highest floor, also big, amazing views, and a lot of gym equipment. The only downfalls I see are that I had to remind customer service for disposal slippers and robe. There's no mall or shopping areas nearby. There's no clear explanation for the rooftop area. Other than that, great!
Stayed 3 nights in Jan 2024
Response from Reservations Department on Feb 5, 2024
Thank you for the review! We hope to see you again soon.

10/10 Excellent

Ray, Huntsville

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations Department on Feb 5, 2024
Thank you for the 5 stars! We hope to see you again soon.

10/10 Excellent

Billie

Traveled with partner
Stayed 3 nights in Jan 2024
Response from Reservations Department on Feb 5, 2024
Thank you for the 5 stars! We hope to see you again soon.

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Reservations Department on Feb 5, 2024
Thank you for the 5 stars! We hope to see you again soon.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations Department on Feb 5, 2024
Thank you for the 5 stars! We hope to see you again soon.

10/10 Excellent

Michael S

Stayed 3 nights in Jan 2024
Response from Reservations Department on Feb 5, 2024
Thank you for the 5 stars! We hope to see you again soon.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for the National Championship game and this was the team hotel for Michigan. Everything was first class and made the experience that much more fun and enjoyable. The hotel has all the amenities you what in a hotel and the huge lobby allowed for great fan to fan and fan to team interactions.
Stayed 3 nights in Jan 2024
Response from Reservations Department on Feb 5, 2024
Thank you for the 5 stars! We hope to see you again soon.

4/10 Poor

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities
First off, we were unable to check in at 4. The front desk said they would text us when it was ready. We waited around and I finally asked after awhile, and they said oh yeah it's ready! Our fridge made a high pitched whine, which was so bad we had to unplug it at night. When I went to open the curtain on the balcony, the handle came off- it was not screwed on, just placed there. The buttons on our remote control didn't work. The body wash bottle in the shower was off the wall, still attached to its holder, but everything just placed in the shelf area. Wires were visible in the lighted mirror. The floor was so dirty we had to keep shoes or socks on, or the bottom of our feet would be black. That was really gross. I called to the front desk and the guy was very argumentative. To get to and from the pool, there is no direct route into the hotel. You have to walk through their restaurant or walk around the side of the building to the front door. Very awkward. Food for breakfast was nothing special and super expensive (40 for toast, bagel, bacon, and coffee). It was overall about experience that we will not be repeating. For the money, go somewhere else.
Stayed 4 nights in Dec 2023
Response from Reservations Department on Feb 5, 2024
Thank you for taking the time to write the review. We have forwarded your comments to our hotel leadership team so they can be addressed. We hope to see you again soon.