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Reviews of Hilton Americas-Houston

4 out of 5
Hilton Americas-Houston
1600 Lamar Street, Houston, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 805 out of 1081 reviews" "
Rating 8 - Good. 145 out of 1081 reviews" "
Rating 6 - Okay. 61 out of 1081 reviews" "
Rating 4 - Poor. 34 out of 1081 reviews" "
Rating 2 - Terrible. 36 out of 1081 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gregorio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Food was great. Only thing I’d say is that their main bar/restaurant opens too late, they had an amazing chicken sandwich I was craving after only having it once. Great stat. Would recommend this hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Adan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay after enjoying an Astros Game. Room service food was awesome
Stayed 1 night in Apr 2024

10/10 Excellent

Belkys

Great location
Stayed 1 night in Apr 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Penelope

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice but a bit pricey
Stayed 1 night in Apr 2024

10/10 Excellent

Lychesa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying here best decision to make
Stayed 2 nights in Apr 2024

10/10 Excellent

Fredreonia Bretia

Traveled with partner
Liked: Amenities
Loved our stay !
Stayed 4 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Krysta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is across the street from the Toyota Center, Houston. Rooms and Parking expense
Stayed 2 nights in Apr 2024

10/10 Excellent

Lindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Isaac Jr

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Nice property & staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, well located hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Ruben Bujanos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 minutes walking of Toyota center, if you will go to any concert or event, this Hilton is your best option. The only thing that I don liked was that they have only one mexican restaurant that is not good, they have one starbucks but closes early from monday to tuesday.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael, Leander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at the Hilton. Super close to the Toyota Center, restaurants, the stadium, and a lot of great places downtown. Clean rooms and super helpful staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Rachel

Traveled with partner
Liked: Amenities
Ty
Stayed 2 nights in Mar 2024

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with tons of amenities!
Stayed 1 night in Mar 2024

10/10 Excellent

stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 1 night in Mar 2024

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 2 nights in Mar 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that its walking distance to minute maid.
Stayed 1 night in Mar 2024

10/10 Excellent

Ana Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 2 nights in Mar 2024

8/10 Good

Casala

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is good but too pricey for some of the amenities. Continental breakfast shouldn’t be 30 dollars per person. The pricey room should include continental breakfast, if anything.
Stayed 2 nights in Mar 2024

8/10 Good

Israel

Traveled with partner
Liked: Property conditions & facilities
Property was close to Toyota center and nice walking park across the street. The front desk staff were rude and need a course in customer service. Lastly, the shower stall was full of mold, it seemed that they hadn’t scrubbed/cleaned it in weeks
Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was great! Can’t wait to book again
Stayed 1 night in Feb 2024

10/10 Excellent

Sterling, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in downtown Houston
Stayed 3 nights in Mar 2024

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed some updating, need smart tvs
Stayed 3 nights in Mar 2024

10/10 Excellent

ARTURO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio de recepción y excelente habitación con bonita vista
Stayed 1 night in Jan 2024

10/10 Excellent

Kim, Whitehouse

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to the convention center so it made everything easy. Beautiful property, friendly and clean. Rooms were big and nice.
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

6/10 Okay

Matthew

Traveled with family
Liked: Staff & service
I have stayed there every year for volleyball tournaments once a year. So this is like my 5th time to stay here in about 5 years. After staying here each year seems like it is going downhill more and more. Paying 350 a night for a room you would expect everything to be 5 star. Also I am paying with taxes and fees and not even tip 70 a day to park my car there in valet you would expect the car to be taken very care of. The room is starting to be outdated. They are at the point the rooms need to remodeled and with a full occupancy of the room at 350 a night they can afford it. Seems like they are taking too much profit and not re-investing it back into the hotel. With that being said I am not sure if there is a buy out coming on the hotel given the fact its not being re-invested in the business. They have the AC in the rooms with no fans and the AC turns off if your not moving in the room so often. I understand a lot of hotels are going to this for cost savings but at 350 a night I should be able to not have to worry about electric cost. The bathroom door is a slide door and their is no lock! I went there with my family and have two small kids so a lock is a must. Also the shower the drain was popping out and I stepped my foot into the drain twice while I was there which is a big hole. I had to fix the drain over and over and was missing screws. To top off everything the valet scraped up my entire rim on a curb and didn't even apologize or admit wrong doing.
Stayed 3 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for taking time to leave us a review. We have forwarded your comments to our hotel leadership team for further review.

10/10 Excellent

Crystal

Liked: Property conditions & facilities
Loved everything
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Courtney, Grand Prairie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love Hilton Americas. It's a great place for sping break. My daughter loves the indoor pool. Mrs. Brenda at the front desk is amazing! She always greets us with a warm and welcoming smile and we look forward to seeing her every year.
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Feb 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Eleanor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. We would definitely recommend it.
Stayed 3 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

David A

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great proximaty to the conventiom center. Easy access to food and downtown Houston.
Stayed 3 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

8/10 Good

Sandi

Traveled with family
Liked: Cleanliness, amenities
Overall I felt our stay was nice, but I lost a case with chargers and when I called lost and found I felt there was no interest in locating the case, just a simple we don’t have anything.
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for taking time to leave us a review. We have forwarded your comments to our hotel leadership team.

10/10 Excellent

Summer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. App made check-in a breeze, especially since the front desk check in line was SUPER long. We were able to skip the line and go straight to our room using their “Digital Key” on the App. Only negative was the elevators required your room key or Digital Key to access your floor, but several of the key readers wouldn’t work leaving folks stranded waiting for another elevator.
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Barry, Houston

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Exceptional staff and service. Highly recommended. You won’t be disappointed by the staff’s exceptional service. 😊
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here for the 24’ Cross Court Classic! Amazing experience at the hotel and great accommodation and atmosphere.
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, amenities
Friendly quick service!
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Massiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty big hotel.
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Sarah, Magnolia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at a hotel I’m going to an event at. Great location. Parking is a bit expensive. Good dining options. Room was great.
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 21, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

kara

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for going to the tickets game but come on does valet parking have to Be $67
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 7, 2024
Thank you for the 5 stars! We hope to see you again soon!

2/10 Terrible

Jennifer

Business traveler
I am very disappointed
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 7, 2024
Thank you for taking the time to leave us a review. We have forwarded your comments to our hotel leadership for review. We hope to see you again.

10/10 Excellent

Latisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 7, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Tanisha

Business traveler, Traveled with family
Liked: Cleanliness, amenities
Great place !!
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 7, 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Kim ly

Liked: Cleanliness, staff & service, property conditions & facilities
very nice place i love the place
Stayed 1 night in Feb 2024
Response from Reservations Department on Mar 7, 2024
Thank you for the 5 stars! We hope to see you again soon!