Ratings based on 1,365 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by Tom

Pathetic Management & Unreliable Staff

Posted May 31, 2017 on Hotels
We booked 2 rooms in the beginning as the Jacuzzi king room wasn't available both nights. However, we were able to upgrade and keep the Jacuzzi king room upon arrival. The Jacuzzi tub was no bigger than a regular tub & only 3 of the 6 jets were working. The next day we stripped the bed so we could be sure to get fresh linens. Since we were off to a late start, we made sure to notify the concierge standing by the check in counter to have housekeeping come. He assured us it would be taken care of. Upon a 1:30 am arrival back, housekeeping had not come. No one was available now the night Mgr. said and she refused to do it herself. Security brought us towels & 2 top sheets & a twin comforter type blanket for a king size bed after 2 attempts. She said she couldn't refund the room do it being booked through Hotels.com, yet the entire room was adjusted at arrival. All the Mgr. would do is compliment our mandatory valet parking of $33/nt. and give us a free breakfast which tasted like powdered eggs. I had to call Hotels.com customer service to get an add. adjustment. It was 5 am when it was all said and done & we had to make the bed and clean our own room at a nearly $200/nt. price! The Mgr. is the one ultimately responsible to ensure the guest have a nice stay and she should have went up and at least made the bed herself & had security watch the front desk. We should not have had to endure this on our vacation, our anniversary vacation at that! First & last time to ever stay here!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Place

Posted May 31, 2017
Pros: The bathroom was great! The decor is pleasing and interesting.
Cons: The room size. Price a bit high and breakfast was way over priced. I wish I could open the windows as well.
Location: Tons to do.
I enjoyed my stay. Everything was top notch. I would say our room was a bit on the smaller side though and the cost could have been slightly less for what it all was.
5 out of 5
by Michael

Great Hotel

Posted May 30, 2017 on Hotels
Hotel was very quiet and the staff was super friendly. We enjoy this hotel every time we stay here.
5 out of 5
by Cody

This traveler left a rating score only Posted May 30, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 29, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Quick Anniversary Trip

Posted May 28, 2017
Pros: Location, service and room comforts
Cons: Nothing really
We chose this hotel for it's location and reputation by word of mouth for our first wedding anniversary. We enjoyed the room and loved the hotel so much we had room service for dinner rather than go out. We plan to come back for the 4th to enjoy a few more days at that hotel and the surrounding city. Loved it!
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Beautiful hotel

Posted May 28, 2017
Everything about this hotel is great...beautiful lobby and rooms, good food, attentive and courteous staff. If only the bed was more comfortable but I suppose that's subjective. Mattresses are VERY firm. Regardless, we have stayed here multiple times and will continue to do so when we come to Houston.
4 out of 5
by Alan

This traveler left a rating score only Posted May 22, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Posted May 20, 2017
Beautiful hotel and we'll located, loved the decor and the price was reasonable.
5 out of 5
by John

Good business hotel

Posted May 19, 2017 on Hotels
Very nice hotel, friendly staff. Close enough to downtown though in a little bit rougher part.