Ratings based on 811 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Phila

Great staff

Posted Aug 17, 2017
Very welcoming staff. Upgraded me upon arrival. Every staff member I talked to throughout my stay was very professional and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Beautiful Downtown Houston hotel

Posted Jun 28, 2017
Pros: The style, the ambiance and the service.
Cons: Lighting - traveling with someone who has low vision - the hotel seemed "dark" - especially the lobby and hallways.
Location: Walking distance to Minute Maid Park and several restaurants. Quite a few homeless in the area - but they don't bother you.
The Westin Houston Downtown is a beautiful hotel, nicely decorated, nice ambiance and the staff is excellent from the valets to the front desk to the wait and housekeeping staff. My room was on the second floor with a view of the lobby/atrium - which was nice, the only downside is you don't get any natural light - since the windows are tinted and the lobby lighting is subdued. The rooms are nicely appointed - the mattress is so comfortable, I was even told I didn't snore - so there must be something to either the mattress or the pillows - I'll have to find out what brand they use! The hotel is very close to Minute Maid stadium - walking distance of a block or two and close to a couple of restaurants. The hotel restaurant is very good and reasonably priced for the amount of food they provide. There is also a coffee bar in the lobby which serves Starbucks products - if you need your fix. It's also close to several highways - so getting to other parts of Houston and the airport are quick and easy. IAH is only @ a 25 minute ride. Valet parking is $34.00 p/day plus tax - but I never had to wait for my car and the valets were excellent, helping me and three seniors get into and out of the car - sometimes four at a time! Overall I give the Westin Houston Downtown high marks for location, service and style.
3 out of 5
by A verified traveler

Wonderfully decorated place with little amenities

Posted May 27, 2017
The hotel and the staff was nice. The lack of amenities was not the greatest. This is more of an upscale hotel therefore the decor and rooms were very nice. Complaints our group has was there was no microwave throughout the entire place and wifi was only free in lobby otherwise you have to pay $10/day for use unless you are a part of their SPG reward program. All in all great rooms but little amenities.
5 out of 5
by Russell

Houston Tx

Posted May 20, 2017 on Hotels
Awesome place, close to everything!
5 out of 5
by UMBERTO

This traveler left a rating score only Posted May 20, 2017 on Hotels
5 out of 5
by Amy

This traveler left a rating score only Posted May 20, 2017 on Hotels
5 out of 5
by A verified traveler

Posted May 18, 2017 on Hotels
Amazing. Had a late check in and the staff called to make sure we were ok.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Close to Minute Maid park.

Posted May 15, 2017
Pros: Clean and comfortable
Cons: Lower prices!
Location: Look above
Enjoyed the convenience of walking across the street to the ballpark.
5 out of 5
by A verified traveler

Great value and great price!

Posted May 15, 2017 on Hotels
Great location! Within walking distance to the sports venues and bars/nightlife. It was very clean, comfortable, and a great value for a low price! I would definitely stay here again and recommend it to my family/friends.
4 out of 5
by Donald

Posted May 13, 2017 on Hotels
$32 to park a car at a $150 per night hotel is, in my opinion excessive when it free at a $50 per night Days Inn. Same with internet, your staff did the right thing and comped the internet, however that doesn't change the fact that you normally charge. Yes I realize all downtown locations have the same policy, that doesn't mean it's a good policy. Look at the recent United Airlines disaster, they all followed policy. Where did that get them. The service, staff and room was all very good.