Ratings based on 748 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2017
Always a pleasant stay. Hotel staff does all they can to make you happy. Nice having both Capital Grill and Tastings part of Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Excellent hotel

Posted Sep 16, 2017
The service is great. Great location. Nice rooms and amenities.
Comment from Hotel Management
Sep 18, 2017 by Greg Tinsley , Hotel Management
Thank you for your review, Jennifer! We are delighted to hear you enjoyed your stay with us. We look forward to your next visit! Hospitably, Greg Tinsley General Manager, Conrad Indianapolis
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville

Fun place

Posted Sep 10, 2017
Pros: Right in the center of the city. Great amenities! Nice view, complimentary coffee and newspaper, reading lights, huge bathroom with amazing shower!
Beautiful hotel, friendly staff, great bar and restaurant. We had a great time!
Comment from Hotel Management
Sep 11, 2017 by Greg Tinsley , Hotel Management
Thank you for taking the time to share your feedback with us! We are glad you enjoyed our location, amenities and overall stay. I have shared your comments with our team and thanked them for helping make your stay memorable. We look forward to welcoming you back soon! Hospitably, Greg Tinsley General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Nice hotel in the heart of downtown

Posted Sep 5, 2017
We loved this hotel but wished that there was connected parking to self park the car.
Comment from Hotel Management
Sep 5, 2017 by Greg Tinsley , Hotel Management
We appreciate you sharing your feedback with us. It is a pleasure to hear you enjoyed our accommodations in the heart of downtown. We are sorry parking was an inconvenience, but hope to welcome you back very soon. Hospitably, Greg Tinsley General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from St Louis

Beautiful hotel, great downtown location

Posted Sep 4, 2017
This is a beautiful hotel, lovely, very comfortable room and bed. Got a great rate on Expedia.
Comment from Hotel Management
Sep 5, 2017 by Greg Tinsley , Hotel Management
Thank you for your review! We are glad you enjoyed your stay and benefited from our prime location. Looking forward to your next visit! Hospitably, Greg Tinsley, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Aug 23, 2017
Pros: everything!
Cons: all great!
Location: everythingnearby!
Near everything! Great breakfasts! Great restaurant attached! Great Staff! Fantastic room with real AC that did not blow on us all night! Fantastic shower & bath! Great towels! & linens!
Comment from Hotel Management
Aug 28, 2017 by Greg Tinsley, General Manager , Hotel Management
We appreciate your feedback! It is a pleasure to hear you enjoyed our accommodations, amenities and service. We hope to welcome you back very soon. Hospitably, Greg Tinsley
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and staff

Posted Jul 25, 2017
The staff were attentive and friendly. The location was perfect, right in the middle of restaurants and near the convention center. The shower cleanliness our first day was the only thing keeping this from a 5!
Comment from Hotel Management
Aug 28, 2017 by Greg Tinsley , Hotel Management
We appreciate you taking the time to share your feedback with us! We are delighted to hear you enjoyed our service and our convenient location. I have shared your feedback with our team and will work towards improving in the area you mentioned. Looking forward to your next visit! Hospitably, Greg Tinsley General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from alabama

Romantic, quiet elegance

Posted Jul 10, 2017
In Indy for wedding, but didn't want to leave the hotel! Great spa, great service
Comment from Hotel Management
Aug 28, 2017 by Greg Tinsley, Hotel Management
Thank you for your feedback! We are glad you had a pleasant stay and that you enjoyed our spa and service. We look forward to your next visit! Hospitably, Greg Tinsley General Manager
1 out of 5
by Joseph

Disgusting

Posted Jun 21, 2017 on Hotels
Changed room three times due to lack of cleanliness of the rooms! Upgraded to a double room and found a tampon from a previous guest in the garbage can. This was the final straw after moving between 3 rooms due to malfunctioning toilets, and stains on the bedsheets and pillows
Comment from Hotel Management
Jul 3, 2017
Good Evening Joseph, I truly apologize for the poor experience you had at our property. Please be assured that this is not our standard and that steps were taken to assure that this experience is never repeated. Thank you for your comments and please accept our sincerest apology. We hope that we get an opportunity to regain your trust in our property. Until then, have a great week and enjoy the Holiday. Warm Regards, Lamont King Jr. Front Office Manager
5 out of 5
by Laura

Beautiful!

Posted Jun 19, 2017 on Hotels
Gorgeous. comfortable. Huge rooms
Comment from Hotel Management
Jul 3, 2017
Good Evening Laura, Thank you for choosing our property for your stay. I'm glad you enjoyed your room. We look forward to you returning to stay with us. Enjoy the Holiday! Warm Regards, Lamont King Jr. Front Office Manager