In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Courtyard by Marriott Indianapolis at the Capitol

3 out of 5
Courtyard by Marriott Indianapolis at the Capitol
320 N Senate Ave, Indianapolis, IN

Reviews

8.4

Very Good

Rating 10 - Excellent. 313 out of 612 reviews" "
Rating 8 - Good. 181 out of 612 reviews" "
Rating 6 - Okay. 60 out of 612 reviews" "
Rating 4 - Poor. 31 out of 612 reviews" "
Rating 2 - Terrible. 27 out of 612 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 20, 2024
Elizabeth, thank you for choosing Courtyard Indianapolis at the Capitol for your stay. It's heartening to know that your experience with us met your expectations. We're looking forward to welcoming you back for another enjoyable visit in the future.

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great! Everything was super clean. However, there was no mention of the $30 a day parking. I didn’t find out until I got there.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Chelsea, we're thrilled that you enjoyed the cleanliness of Courtyard Indianapolis at the Capitol. However, it's unfortunate to hear about your surprise regarding the parking charges. We strive to make all services and fees clear to our guests; your experience will be useful in refining that process. We hope the rest of your stay was pleasant and look forward to welcoming you back.

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Disappointed with staff and with Expedia advertising that the parking was included with the room rate. Staff said it was not and charged us. Unwilling to even work with us on some sort of compromise. Frustrating that Expedia advertises something that the hotel won't honor.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 17, 2024
Mark, thank you for sharing your concerns. We understand there was some confusion about the parking fee. While we strive to communicate accurately with our booking partners, occasional discrepancies may occur. We regret your experience with our team members was perceived as unaccommodating, and we will take steps to ensure better clarity in the future. We appreciate your feedback and hope you will give us another chance to exceed your expectations.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Sara, it's wonderful to hear that you had a pleasant stay at Courtyard Indianapolis at the Capitol. We're delighted that you would consider returning in the future. Our team looks forward to your next visit!

10/10 Excellent

Troy

Traveled with family
The team is what makes this place great. They were friendly, attentive and hard working
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Troy, it's splendid to hear you had a positive experience at Courtyard Indianapolis at the Capitol. Your kind remarks reflecting our team's dedication, friendliness, and attention to detail are greatly appreciated. They work tirelessly to provide top-notch service, and it's rewarding to see that their efforts resonated with you. We look forward to welcoming you back in the future.

10/10 Excellent

Porscheanna

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean , staff was professional
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Porscheanna, it's wonderful to read that Courtyard Indianapolis at the Capitol lived up to your expectations with our well-maintained facilities and proficient team members. Your experience matters to us, and we're thrilled that we could deliver our hallmark cleanliness and professionalism. Hope your travels bring you back to us soon.

6/10 Okay

Scott

Traveled with partner
Disliked: Property conditions & facilities
This was not the hotel I expected by the pictures listed on the website. The room was nice though. When I checked in, I was told the $30 parking fee was incorporated into the room cost, but I had an additional $30 charge on my credit card. To charge someone to park their vehicle at your hotel is ridiculous. I will never stay here again for that reason alone.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Scott, we appreciate your feedback. It seems there may have been some confusion regarding the pictures and our parking fee policy. While we strive to provide the most accurate information, misunderstandings occur and we're sorry that this issue impacted your stay. We're pleased to hear you found our rooms enjoyable though. We highly value your insight and hope you'll reconsider in the future.

10/10 Excellent

Araceli

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 16, 2024
Araceli, thank you kindly for taking time to provide a rating for your experience at Courtyard Indianapolis at the Capitol. We're delighted to know your stay was satisfactory, and our team looks forward to having the opportunity to serve you again in the future.

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast could have been better
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Thomas, thank you for sharing your feedback. We're pleased to know your overall stay at Courtyard Indianapolis at the Capitol was a positive one. Regarding the breakfast, we continuously strive to better our culinary offerings and your input can certainly aid this process. We look forward to the opportunity of welcoming you back for an even better experience.

10/10 Excellent

Ryan

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 14, 2024
Thank you for the perfect rating, Ryan!We are very pleased to hear that you had a wonderful stay at Courtyard Indianapolis at the Capitol. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

4/10 Poor

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Thank you for sharing your feedback, Diane.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excellent

Serge, Chicago

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to many things we needed. And the room was nice and clean.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Serge, we're so pleased that you had an enjoyable stay at Courtyard Indianapolis at the Capitol. It's fantastic to hear you found our location convenient and appreciated the cleanliness of your room. We strive to provide the best experience for our guests and it seems we met that mark with you. We look forward to your return!

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to IUHealth
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Andrea, we appreciate your positive feedback about the Courtyard Indianapolis at the Capitol. It's great to know that our location proved convenient for your needs, especially with respect to IUHealth. We trust your overall stay was enjoyable and we look forward to having you with us again soon for another positive experience.

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient to IU Health
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Andrea, we are thrilled to know that our prime location had a great impact on your stay at Courtyard Indianapolis at the Capitol. We're gratified to serve as a base for accessing IU Health. We hope to welcome you back for another enjoyable stay with us in the future.

8/10 Good

Cameron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just fine.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Cameron, we're glad to hear that your stay at the Courtyard Indianapolis at the Capitol met your expectations. We strive to provide a comfortable and enjoyable experience for our guests. We hope to welcome you back in the future.

10/10 Excellent

Clifford, Kirkwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
x
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Thanks for the amazing rating, Clifford!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Courtyard Indianapolis at the Capitol!

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Sam, thank you for mentioning how spotless your stay was at the Courtyard Indianapolis at the Capitol. We're pleased to read your commendation and look forward to welcoming you back on your next visit to Indianapolis.

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice for the price. While the property was a little outdated the room was modern, very spacious, and looked great. Front desk staff was very polite and helpful.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Tiffany, we appreciate your positive review! At Courtyard Indianapolis at the Capitol, we strive to balance our hotel's character with modern amenities in our rooms for a comfortable stay. It's uplifting to hear that our front desk colleagues exceeded your expectations with their politeness and assistance. We can't wait to welcome you back for another fantastic experience!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Kevin, thank you for giving Courtyard Indianapolis at the Capitol a stellar rating. Reviews like yours motivate the team to continue providing top quality service. We're excited to host you again soon.

8/10 Good

Daymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Thanks for the 4/5 rating, Daymond!We're thrilled you enjoyed your time at Courtyard Indianapolis at the Capitol so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice. Cant wxpress that enough. Rooms were very clean other than the room phone which was sticky, which isnt a huge deal. great stay.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Mariah, it's fantastic to hear about your experience at the Courtyard Indianapolis at the Capitol. We appreciate you acknowledging our friendly team members and pristine accommodations. Noted on your comment about the room phone - your feedback has been shared internally. It's wonderful to hear that you had a great stay. We hope to welcome you back in the future.

6/10 Okay

Nick

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bed had blood stains on the comforter and sheet. I let the front desk know and they immediately sent staff to take cake of it. Overall my stay was comfortable.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
Nick, thank you for taking the time to provide your feedback. We're glad to hear that your overall stay was comfortable. We sincerely apologize for the initial condition of your bedding, but appreciate your patience while our team members promptly addressed and resolved the issue. We hope to have another chance to deliver an even more positive experience in the future.

10/10 Excellent

Adrian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside looked recently remodeled and the staff was extra nice!!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
Adrian, it's great to hear you enjoyed your stay at Courtyard Indianapolis at the Capitol, particularly noticing our updated interiors. We'll share your kind words about our team members' friendliness. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Michael, Linden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Thank you for the fantastic rating, Michael!It's outstanding you had such a wonderful experience at Courtyard Indianapolis at the Capitol. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Kwanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Thanks for the perfect rating, Kwanna!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard Indianapolis at the Capitol.Have a wonderful day!

2/10 Terrible

megan

Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 17, 2024
We appreciate the feedback, Megan.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Jalisa

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Jalisa, it's great to hear that you had a positive stay at Courtyard Indianapolis at the Capitol. We appreciate your succinct feedback. We hope to see you again in the future.

10/10 Excellent

Jorge, fort wayne

Business traveler
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for this excellent rating, Jorge!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Courtyard Indianapolis at the Capitol! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Jessica, we're so glad to hear that your experience at Courtyard Indianapolis at the Capitol was exceptional. We truly appreciate you choosing our hotel and look forward to your return on your next visit to Indianapolis.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
We appreciate you sharing this positive rating, Michelle!The comfort of our guests is important to us so we can't wait to see you back again at Courtyard Indianapolis at the Capitol. We want to share an even more enjoyable experience with you next time.

6/10 Okay

Kristy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
Thank you for the feedback, Kristy.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

4/10 Poor

Sherrie L

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
Sherrie, it appears that your stay didn't meet your expectations. We're committed to continually improving the guest experience and appreciate your feedback. We sincerely hope you'll consider returning in the future to see how we've taken your comments onboard.

4/10 Poor

Andrea

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet and drapes were full of stains and the shower was in rough shape too.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Andrea, it's regrettable to hear that you encountered issues with the room decor and bathroom facilities during your stay. Our aim is always to provide our guests with clean, comfortable and efficient accommodations. Your experience has been discussed with the responsible teams to ensure necessary improvements. We hope for another opportunity to exceed your expectations.

8/10 Good

Bruno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was very nice. That was very good. But- I’m not a world traveler, but I stayed in many hotels and this one didn’t even offer a continental breakfast you had to buy breakfast there I thought that was wrong
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 12, 2023
Bruno, it's fantastic to hear of your positive experience at Courtyard Indianapolis at the Capitol, notably regarding our cleanliness and friendly team members. We appreciate your feedback on the breakfast, which we understand may not align with expectations. While we don't offer complimentary continental breakfast, we pride ourselves in the quality of the options that are available for purchase. We hope this did not dampen your overall stay and that we can welcome you back again soon.

4/10 Poor

Scott

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Average at best
Service was very friendly and helpful. Rooms out of date, showers had stains and our room had ants. They do have a nice bar area, but no free breakfast.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Scott, it's pleasing to learn that you found our team members friendly and helpful and enjoyed our bar area. However, it's regrettable to hear about the issues with your room and the absence of complimentary breakfast. We continuously strive to provide a clean, comfortable stay and your feedback will guide us in implementing improvements. Your remarks have been shared with the relevant departments for action. Despite these shortcomings, we hope to have the chance to offer you a better experience in the future.

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Customer Service on Jan 23, 2024
Aidan, thank you for choosing Courtyard Indianapolis at the Capitol. We're delighted to see you've had a fantastic stay. Your support and feedback inspire our team to deliver exceptional service every day. We're looking forward to welcoming you back for another memorable experience.

8/10 Good

Chris, Evansville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with easy walking to Gainbridge Fieldhouse and Lucas Oil Stadium. Facility well kept and clean.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Chris, thank you for your kind words on Expedia about your stay at Courtyard Indianapolis at the Capitol. We're delighted to know you found our property well maintained and appreciated its convenient location. Our team hopes to welcome you back for your future visits to Indianapolis.

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked Devin at the front desk, he was courteous, knowledgeable, friendly and a great asset to the hotel. My only complaint was we were to have a king size bed and I believe it was a queen. Smaller than my king size at home.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Christine, thank you for choosing to stay at Courtyard Indianapolis at the Capitol. We're thrilled to know that Devin made a lasting positive impression with his exceptional customer service. We always strive to exceed our guests' needs and expectations and are glad you felt well taken care of. We've also taken note of your feedback about the bed size and we'll use it for future enhancement of our guest experience. We look forward to welcoming you back.

4/10 Poor

JEANINE, Tega Cay.

Traveled with partner
Disliked: Amenities, property conditions & facilities
The room had a bad smell no breakfast pay parking bdaily
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 16, 2023
Jeanine, we're troubled to hear that your stay didn't meet expectations. It's unfortunate you found the room unsatisfactory and that breakfast wasn't to your liking. We also understand your concerns about the parking. Please know we are constantly striving to enhance our guests' experiences. For any issues during your stay, our team members are always ready to assist. Our goal is to make sure every guest has a pleasurable experience. We hope for the opportunity to improve your impression in the future.

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night everything went well. Would stay again
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 6, 2023
Lauren, it's wonderful to know that you enjoyed your stay at Courtyard Indianapolis at the Capitol. We're truly pleased that everything went well for you. We look forward to hosting you again. Safe travels!

10/10 Excellent

Jolene

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great staff, not so great plumbing.
The staff were cheerful and helpful. The plumbing had issues = the toilet was slow to flush and the shower was slow to drain, plus there was a lot of unwanted hair in the shower.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
Jolene, we're thrilled you found our team members at Courtyard Indianapolis at the Capitol both cheerful and helpful. However, we regret to hear about the inconveniences you experienced with the bathroom's utilities. Rest assured, we've noted your feedback, and are committed to improving overall guest comfort. We'd love to welcome you back for a seamless experience in the future.

10/10 Excellent

Christine

Very welcoming Room was very clean with great pillows
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 30, 2023
Thank you for sharing your perfect rating with us, Christine!It's wonderful to see how much you appreciated your time at Courtyard Indianapolis at the Capitol! We want everyone to feel right at home at Courtyard Indianapolis at the Capitol. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Akilah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 26, 2023
Akilah, it's fantastic to see that Courtyard Indianapolis at the Capitol met your expectations! Your top rating is extremely appreciated. Should you decide to visit us again, we promise to provide the same top-tier experience. Thank you for your feedback.

10/10 Excellent

Wellington

Traveled with group
Liked: Cleanliness, staff & service, amenities
Loved the Hotel and staff. Did not like outside there appeared to be people not associated with the hotel in the vicinity.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 25, 2023
Wellington, it's a pleasure to see you enjoyed your stay with us at Courtyard Indianapolis at the Capitol. We're delighted that you resonated with our hospitality. We understand your concern about the surroundings, and we want to assure you that guest safety is of utmost importance to our team members. We hope to welcome you again for a more tranquil experience.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Customer Service on Oct 25, 2023
We're glad to know that you had a positive experience at Courtyard Indianapolis at the Capitol. We always aim to provide a pleasant stay for our guests. Thank you for choosing us for your visit, and we hope to see you again in the future.

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel people are kind!
Response from Customer Service on Oct 16, 2023
Thank you for the 5 out of 5 rating, David!We're thrilled to see how much you enjoyed staying at Courtyard Indianapolis at the Capitol. We look forward to hosting you again in the near future! Thank you again for sharing.

6/10 Okay

Tammy

Traveled with family
Liked: Cleanliness, staff & service
Clean horel pool was clean. Charged to park in their lot $30.00.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 15, 2023
Tammy, we appreciate the time you took to give your feedback. It's good to hear that you found the hotel and pool to be clean. We understand your concerns about the parking charges which are in place due to the hotel's location. Your thoughts have been shared with the relevant teams for review and we hope this doesn't deter you from staying with us again in the future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 12, 2023
Thanks for the great rating, Mark!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Courtyard Indianapolis at the Capitol soon, we'd love to have you back!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Kendal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Here is what I did not like, $30 a day parking. I was not informed of this when I booked the room. I will never stay there again. I also will call and find out if I have to pay to park in the future. . How did they think I was going to get there fly in.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 10, 2023
Kendal, it's disheartening to hear about the surprise parking fee during your stay. Though such charges are typically indicated at the time of booking, we understand that it might not have been clear. We appreciate your feedback as it helps us improve our transparency. It's unfortunate to hear you're reluctant to return due to this experience, however, if you choose to stay again, we recommend asking questions about additional fees during booking. We're confident you'll have a more satisfying experience. Thank you for your candid feedback.