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Elizabeth, thank you for choosing Courtyard Indianapolis at the Capitol for your stay. It's heartening to know that your experience with us met your expectations. We're looking forward to welcoming you back for another enjoyable visit in the future.
The property was great! Everything was super clean. However, there was no mention of the $30 a day parking. I didn’t find out until I got there.
Chelsea
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Chelsea, we're thrilled that you enjoyed the cleanliness of Courtyard Indianapolis at the Capitol. However, it's unfortunate to hear about your surprise regarding the parking charges. We strive to make all services and fees clear to our guests; your experience will be useful in refining that process. We hope the rest of your stay was pleasant and look forward to welcoming you back.
Disappointed with staff and with Expedia advertising that the parking was included with the room rate. Staff said it was not and charged us. Unwilling to even work with us on some sort of compromise. Frustrating that Expedia advertises something that the hotel won't honor.
Mark
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 17, 2024
Mark, thank you for sharing your concerns. We understand there was some confusion about the parking fee. While we strive to communicate accurately with our booking partners, occasional discrepancies may occur. We regret your experience with our team members was perceived as unaccommodating, and we will take steps to ensure better clarity in the future. We appreciate your feedback and hope you will give us another chance to exceed your expectations.
Very nice hotel. Would definitely stay here again.
Sara
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Sara, it's wonderful to hear that you had a pleasant stay at Courtyard Indianapolis at the Capitol. We're delighted that you would consider returning in the future. Our team looks forward to your next visit!
10/10 Excellent
Troy
Traveled with family
Apr 11, 2024
The team is what makes this place great.
They were friendly, attentive and hard working
Troy
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Troy, it's splendid to hear you had a positive experience at Courtyard Indianapolis at the Capitol. Your kind remarks reflecting our team's dedication, friendliness, and attention to detail are greatly appreciated. They work tirelessly to provide top-notch service, and it's rewarding to see that their efforts resonated with you. We look forward to welcoming you back in the future.
Porscheanna, it's wonderful to read that Courtyard Indianapolis at the Capitol lived up to your expectations with our well-maintained facilities and proficient team members. Your experience matters to us, and we're thrilled that we could deliver our hallmark cleanliness and professionalism. Hope your travels bring you back to us soon.
6/10 Okay
Scott
Traveled with partner
Apr 8, 2024
Disliked: Property conditions & facilities
This was not the hotel I expected by the pictures listed on the website. The room was nice though. When I checked in, I was told the $30 parking fee was incorporated into the room cost, but I had an additional $30 charge on my credit card. To charge someone to park their vehicle at your hotel is ridiculous. I will never stay here again for that reason alone.
Scott
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Scott, we appreciate your feedback. It seems there may have been some confusion regarding the pictures and our parking fee policy. While we strive to provide the most accurate information, misunderstandings occur and we're sorry that this issue impacted your stay. We're pleased to hear you found our rooms enjoyable though. We highly value your insight and hope you'll reconsider in the future.
10/10 Excellent
Araceli
Mar 25, 2024
Araceli
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 16, 2024
Araceli, thank you kindly for taking time to provide a rating for your experience at Courtyard Indianapolis at the Capitol. We're delighted to know your stay was satisfactory, and our team looks forward to having the opportunity to serve you again in the future.
Thomas, thank you for sharing your feedback. We're pleased to know your overall stay at Courtyard Indianapolis at the Capitol was a positive one. Regarding the breakfast, we continuously strive to better our culinary offerings and your input can certainly aid this process. We look forward to the opportunity of welcoming you back for an even better experience.
10/10 Excellent
Ryan
Mar 24, 2024
Ryan
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 14, 2024
Thank you for the perfect rating, Ryan!We are very pleased to hear that you had a wonderful stay at Courtyard Indianapolis at the Capitol. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
Thank you for sharing your feedback, Diane.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.
It was close to many things we needed. And the room was nice and clean.
Serge
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Serge, we're so pleased that you had an enjoyable stay at Courtyard Indianapolis at the Capitol. It's fantastic to hear you found our location convenient and appreciated the cleanliness of your room. We strive to provide the best experience for our guests and it seems we met that mark with you. We look forward to your return!
Andrea, we appreciate your positive feedback about the Courtyard Indianapolis at the Capitol. It's great to know that our location proved convenient for your needs, especially with respect to IUHealth. We trust your overall stay was enjoyable and we look forward to having you with us again soon for another positive experience.
Andrea, we are thrilled to know that our prime location had a great impact on your stay at Courtyard Indianapolis at the Capitol. We're gratified to serve as a base for accessing IU Health. We hope to welcome you back for another enjoyable stay with us in the future.
Cameron, we're glad to hear that your stay at the Courtyard Indianapolis at the Capitol met your expectations. We strive to provide a comfortable and enjoyable experience for our guests. We hope to welcome you back in the future.
Thanks for the amazing rating, Clifford!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Courtyard Indianapolis at the Capitol!
Sam, thank you for mentioning how spotless your stay was at the Courtyard Indianapolis at the Capitol. We're pleased to read your commendation and look forward to welcoming you back on your next visit to Indianapolis.
Hotel was very nice for the price. While the property was a little outdated the room was modern, very spacious, and looked great. Front desk staff was very polite and helpful.
Tiffany
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Tiffany, we appreciate your positive review! At Courtyard Indianapolis at the Capitol, we strive to balance our hotel's character with modern amenities in our rooms for a comfortable stay. It's uplifting to hear that our front desk colleagues exceeded your expectations with their politeness and assistance. We can't wait to welcome you back for another fantastic experience!
Kevin, thank you for giving Courtyard Indianapolis at the Capitol a stellar rating. Reviews like yours motivate the team to continue providing top quality service. We're excited to host you again soon.
Thanks for the 4/5 rating, Daymond!We're thrilled you enjoyed your time at Courtyard Indianapolis at the Capitol so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
Staff was so nice. Cant wxpress that enough. Rooms were very clean other than the room phone which was sticky, which isnt a huge deal. great stay.
Mariah
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Mariah, it's fantastic to hear about your experience at the Courtyard Indianapolis at the Capitol. We appreciate you acknowledging our friendly team members and pristine accommodations. Noted on your comment about the room phone - your feedback has been shared internally. It's wonderful to hear that you had a great stay. We hope to welcome you back in the future.
Bed had blood stains on the comforter and sheet. I let the front desk know and they immediately sent staff to take cake of it. Overall my stay was comfortable.
Nick
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
Nick, thank you for taking the time to provide your feedback. We're glad to hear that your overall stay was comfortable. We sincerely apologize for the initial condition of your bedding, but appreciate your patience while our team members promptly addressed and resolved the issue. We hope to have another chance to deliver an even more positive experience in the future.
The inside looked recently remodeled and the staff was extra nice!!
Adrian
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
Adrian, it's great to hear you enjoyed your stay at Courtyard Indianapolis at the Capitol, particularly noticing our updated interiors. We'll share your kind words about our team members' friendliness. We're looking forward to welcoming you back on your next visit.
Thank you for the fantastic rating, Michael!It's outstanding you had such a wonderful experience at Courtyard Indianapolis at the Capitol. We care about the satisfaction of our guests. We can't wait to see you again soon!
Thanks for the perfect rating, Kwanna!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard Indianapolis at the Capitol.Have a wonderful day!
2/10 Terrible
megan
Jan 15, 2024
megan
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 17, 2024
We appreciate the feedback, Megan.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
Jalisa, it's great to hear that you had a positive stay at Courtyard Indianapolis at the Capitol. We appreciate your succinct feedback. We hope to see you again in the future.
10/10 Excellent
Jorge, fort wayne
Business traveler
Jan 11, 2024
Liked: Cleanliness, amenities
Jorge
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for this excellent rating, Jorge!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Courtyard Indianapolis at the Capitol! We'd love to host you again someday for yet another unforgettable visit.
Jessica, we're so glad to hear that your experience at Courtyard Indianapolis at the Capitol was exceptional. We truly appreciate you choosing our hotel and look forward to your return on your next visit to Indianapolis.
8/10 Good
Michelle
Traveled with family
Dec 19, 2023
Liked: Cleanliness
Michelle
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
We appreciate you sharing this positive rating, Michelle!The comfort of our guests is important to us so we can't wait to see you back again at Courtyard Indianapolis at the Capitol. We want to share an even more enjoyable experience with you next time.
Thank you for the feedback, Kristy.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
4/10 Poor
Sherrie L
Dec 18, 2023
Sherrie L
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
Sherrie, it appears that your stay didn't meet your expectations. We're committed to continually improving the guest experience and appreciate your feedback. We sincerely hope you'll consider returning in the future to see how we've taken your comments onboard.
The carpet and drapes were full of stains and the shower was in rough shape too.
Andrea
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Andrea, it's regrettable to hear that you encountered issues with the room decor and bathroom facilities during your stay. Our aim is always to provide our guests with clean, comfortable and efficient accommodations. Your experience has been discussed with the responsible teams to ensure necessary improvements. We hope for another opportunity to exceed your expectations.
The hotel was clean and the staff was very nice. That was very good.
But- I’m not a world traveler, but I stayed in many hotels and this one didn’t even offer a continental breakfast you had to buy breakfast there I thought that was wrong
Bruno
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 12, 2023
Bruno, it's fantastic to hear of your positive experience at Courtyard Indianapolis at the Capitol, notably regarding our cleanliness and friendly team members. We appreciate your feedback on the breakfast, which we understand may not align with expectations. While we don't offer complimentary continental breakfast, we pride ourselves in the quality of the options that are available for purchase. We hope this did not dampen your overall stay and that we can welcome you back again soon.
4/10 Poor
Scott
Traveled with family
Dec 9, 2023
Liked: Staff & service
Disliked: Cleanliness
Average at best
Service was very friendly and helpful. Rooms out of date, showers had stains and our room had ants. They do have a nice bar area, but no free breakfast.
Scott
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Scott, it's pleasing to learn that you found our team members friendly and helpful and enjoyed our bar area. However, it's regrettable to hear about the issues with your room and the absence of complimentary breakfast. We continuously strive to provide a clean, comfortable stay and your feedback will guide us in implementing improvements. Your remarks have been shared with the relevant departments for action. Despite these shortcomings, we hope to have the chance to offer you a better experience in the future.
Aidan, thank you for choosing Courtyard Indianapolis at the Capitol. We're delighted to see you've had a fantastic stay. Your support and feedback inspire our team to deliver exceptional service every day. We're looking forward to welcoming you back for another memorable experience.
Very nice hotel with easy walking to Gainbridge Fieldhouse and Lucas Oil Stadium. Facility well kept and clean.
Chris
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Chris, thank you for your kind words on Expedia about your stay at Courtyard Indianapolis at the Capitol. We're delighted to know you found our property well maintained and appreciated its convenient location. Our team hopes to welcome you back for your future visits to Indianapolis.
I liked Devin at the front desk, he was courteous, knowledgeable, friendly and a great asset to the hotel. My only complaint was we were to have a king size bed and I believe it was a queen. Smaller than my king size at home.
Christine
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Christine, thank you for choosing to stay at Courtyard Indianapolis at the Capitol. We're thrilled to know that Devin made a lasting positive impression with his exceptional customer service. We always strive to exceed our guests' needs and expectations and are glad you felt well taken care of. We've also taken note of your feedback about the bed size and we'll use it for future enhancement of our guest experience. We look forward to welcoming you back.
The room had a bad smell no breakfast pay parking bdaily
JEANINE
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 16, 2023
Jeanine, we're troubled to hear that your stay didn't meet expectations. It's unfortunate you found the room unsatisfactory and that breakfast wasn't to your liking. We also understand your concerns about the parking. Please know we are constantly striving to enhance our guests' experiences. For any issues during your stay, our team members are always ready to assist. Our goal is to make sure every guest has a pleasurable experience. We hope for the opportunity to improve your impression in the future.
Stayed one night everything went well. Would stay again
Lauren
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 6, 2023
Lauren, it's wonderful to know that you enjoyed your stay at Courtyard Indianapolis at the Capitol. We're truly pleased that everything went well for you. We look forward to hosting you again. Safe travels!
The staff were cheerful and helpful.
The plumbing had issues = the toilet was slow to flush and the shower was slow to drain, plus there was a lot of unwanted hair in the shower.
Jolene
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
Jolene, we're thrilled you found our team members at Courtyard Indianapolis at the Capitol both cheerful and helpful. However, we regret to hear about the inconveniences you experienced with the bathroom's utilities. Rest assured, we've noted your feedback, and are committed to improving overall guest comfort. We'd love to welcome you back for a seamless experience in the future.
10/10 Excellent
Christine
Oct 29, 2023
Very welcoming
Room was very clean with great pillows
Christine
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 30, 2023
Thank you for sharing your perfect rating with us, Christine!It's wonderful to see how much you appreciated your time at Courtyard Indianapolis at the Capitol! We want everyone to feel right at home at Courtyard Indianapolis at the Capitol. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
Akilah, it's fantastic to see that Courtyard Indianapolis at the Capitol met your expectations! Your top rating is extremely appreciated. Should you decide to visit us again, we promise to provide the same top-tier experience. Thank you for your feedback.
10/10 Excellent
Wellington
Traveled with group
Oct 24, 2023
Liked: Cleanliness, staff & service, amenities
Loved the Hotel and staff. Did not like outside there appeared to be people not associated with the hotel in the vicinity.
Wellington
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 25, 2023
Wellington, it's a pleasure to see you enjoyed your stay with us at Courtyard Indianapolis at the Capitol. We're delighted that you resonated with our hospitality. We understand your concern about the surroundings, and we want to assure you that guest safety is of utmost importance to our team members. We hope to welcome you again for a more tranquil experience.
We're glad to know that you had a positive experience at Courtyard Indianapolis at the Capitol. We always aim to provide a pleasant stay for our guests. Thank you for choosing us for your visit, and we hope to see you again in the future.
Thank you for the 5 out of 5 rating, David!We're thrilled to see how much you enjoyed staying at Courtyard Indianapolis at the Capitol. We look forward to hosting you again in the near future! Thank you again for sharing.
6/10 Okay
Tammy
Traveled with family
Oct 14, 2023
Liked: Cleanliness, staff & service
Clean horel pool was clean. Charged to park in their lot $30.00.
Tammy
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 15, 2023
Tammy, we appreciate the time you took to give your feedback. It's good to hear that you found the hotel and pool to be clean. We understand your concerns about the parking charges which are in place due to the hotel's location. Your thoughts have been shared with the relevant teams for review and we hope this doesn't deter you from staying with us again in the future.
Thanks for the great rating, Mark!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Courtyard Indianapolis at the Capitol soon, we'd love to have you back!
Here is what I did not like, $30 a day parking. I was not informed of this when I booked the room. I will never stay there again. I also will call and find out if I have to pay to park in the future. . How did they think I was going to get there fly in.
Kendal
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 10, 2023
Kendal, it's disheartening to hear about the surprise parking fee during your stay. Though such charges are typically indicated at the time of booking, we understand that it might not have been clear. We appreciate your feedback as it helps us improve our transparency. It's unfortunate to hear you're reluctant to return due to this experience, however, if you choose to stay again, we recommend asking questions about additional fees during booking. We're confident you'll have a more satisfying experience. Thank you for your candid feedback.