Ratings based on 1,064 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Jul 26, 2017
Centrally located to the monument. Nice area. Lots of good food within walking distance.
Comment from Hotel Management
Jul 30, 2017 by Martisha Johnson, Hotel Management
Dear Anonymous, Thank you for taking the time out of your schedule to review your most recent stay with us. I am very excited to hear that you enjoyed your experience. I am also pleased to hear that the location of our hotel was very much accommodating during your stay as well. We appreciate your loyalty and we look forward to seeing you again. Martisha Johnson Guest Experience Manager
2 out of 5
by A verified traveler

Not Happy

Posted Jul 20, 2017
Location: Black Expo Circle Centre Mall Convention Center
Bathroom tub was dirty had to , sink leaked from base which gave my cell phone water damage and carpet was stained, in addition to a horrible smell coming from vents. SMH! and all I was given was 10K points and filed a claim for phone which I had replace out of pocket.
Comment from Hotel Management
Jul 24, 2017 by Martisha Johnson, Hotel Management
Dear Anonymous, I am very sorry to hear about the issues you experienced during your stay here with us. I can assure you this is not typical of out hotel staff and we always look for ways to better our customer service. I will be sure to pass along your feed back so that we can use this a training tool to better our customer service. We do indeed value all of our guests and we appreciate your loyalty.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

nice hotel love the location

Posted Jul 4, 2017
what can i say to me it was on of best hotel i stay at
Comment from Hotel Management
Jul 6, 2017 by Martisha Johnson, Hotel Management
Dear Reggie, Thank you for taking the time our of your schedule to review your most recent stay with us. I am very excited to hear that you enjoyed your experience. We appreciate your loyalty and we look forward to seeing you again. Best Regards, Martisha Johnson Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

Solid option for downtown Indianapolis stay

Posted Jun 5, 2017
Pros: The staff was very helpful and friendly; hotel facilities were very clean; it's a great location in the heart of the downtown Circle.
Cons: HVAC system was loud in the room.
Location: It's a great location in the heart of downtown--it was easy walking distance to the stadiums, restaurants on Mass Ave, and the convention center.
Overall had a positive experience at the hotel. Staff were very helpful and the room was very clean. However, the HVAC system was a bit loud in the room--I ended up having to turn it off at night because it was loud and annoying while I tried to sleep.
Comment from Hotel Management
Jun 5, 2017 by Martisha Johnson, Hotel Management
Dear Sue, Thank you for taking the time out of your schedule to review your most recent stay with us. I am very happy to hear that you enjoyed your experience. I am sorry to hear about the issues you experienced with you HVAC during your stay as well. We have got this issue taken care of and we hope that you chose to stay with us again. Best Regards, Martisha Johnson Guest Experience Manager
5 out of 5
by Julie

Posted May 15, 2017 on Hotels
Comment from Hotel Management
May 18, 2017
Dear Julie, Thank you for staying with us !
5 out of 5
by tracey

Posted May 1, 2017 on Hotels
Great location
Comment from Hotel Management
May 4, 2017
Dear Tracey, Thank you for taking the time out of your schedule to review your most recent stay with us. I am very excited to hear that the location of our hotel was very much accommodating for your during your stay here with us. We look forward to seeing you again. Best Regards, Martisha Johnson Guest Experience Manager
5 out of 5
by Amber

Two thumbs up!

Posted May 1, 2017 on Hotels
I have stayed here many times. Great hotel,staff, and location.
Comment from Hotel Management
May 4, 2017
Dear Amber, Thank you for taking the time out of your schedule to review your most recent stay with us. I am very excited to heart that you enjoyed your experience here at our hotel. We definitely appreciate your loyalty and we look forward to seeing you again. Best Regards, Martisha Johnson Guest Experience Manager
5 out of 5
by George

Posted Apr 24, 2017 on Hotels
Great
Comment from Hotel Management
Apr 27, 2017
Dear George, Thank you for staying with us. We appreciate your loyalty. We definitely look forward to seeing you again. Best Regards, Martisha Johnson Guest Experience Manager
4 out of 5
by Arin

Posted Apr 24, 2017 on Hotels
Hard to park. Room was small but nice. Great staff! Will stay again.
Comment from Hotel Management
Apr 27, 2017
Dear Arin, Thank you for taking the time out of your schedule to review your most recent stay with us. I am very pleased to hear that you enjoyed your stay. I am also excited to hear that our staff was very much accommodating during your stay as well. We look forward to seeing you again. Best Regards, Martisha Johnson Guest Experience Manager
5 out of 5
by Katherine

Posted Apr 21, 2017 on Hotels
Comment from Hotel Management
Apr 23, 2017
Dear Katherine, Thank you for staying with us. We hope to see you again. Best Regards, Martisha Johnson Guest Experience Manager