Ratings based on 2,701 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Mich

Very nice

Posted Jul 21, 2017
Very nice and close to St. Elmos. We had a great time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
The room temperature either blew very cold air or none at all, other than that our stay was great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Jul 8, 2017
Very quiet rooms, superb service and amenities!! Definitely stay again!
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Jul 8, 2017
Cons: bathroom wasn't as clean as it could be.
Location: circle center mall
connected to Circle Center Mall. right at the heart of downtown.
2 out of 5
by A verified traveler

AC broken and dirty hallways and rooms

Posted Jul 8, 2017
Staff were very nice but had multiple issues. When we got to our room the AC was broken and it was 85 degrees. They tried fixing it but we eventually switched rooms. The new room wouldn't get cooler than 75 (which was more tolerable but still very warm and stuffy). Staff were nice and accommodating but said it's an old building and they have many issues. Both rooms were not very clean and the hallways were gross with food crumbs in multiple areas and broken glass in one spot outside of the elevator. Overall, not what I was expecting from a 4 star Hyatt.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to everything downtown indy!

Posted Jul 7, 2017
Loved the stay here and the staff is very helpful !
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Location.

Posted Jul 6, 2017
The hotel was right in the heart of the city with easy access to everything. The hotel staff was extremely friendly! The only slight complaint was the underground parking garage was a bit confusing. We were very satisfied with our stay and will definitely be back!
1 out of 5
by A verified traveler

Won't be staying here again

Posted Jul 6, 2017
Cons: Everything
I don't even know where to start. Prior to checking in we had requested a room on a high floor with a nice view. They put us on the 20th floor and the view was of the JW Marriott. I think that was a sign that we should of stayed there instead. The room was small and dusty. There were crumbs on the table when we got there. The blanket on the bed had some small rips and the fitted sheets had small specks of blood on them, which I didn't notice till the following morning because it was dark when I got into bed. There is no fan/vent in the bathroom so when you shower everything is wet. Parking is $40 for valet and I think $30 to self park. The pool is small, it looks bigger in the pictures they posted (we didn't get in). We also noticed people who are not staying in the hotel can easily just walk right in through the side entrance. The only good thing was check out was noon not 11 which is posted on their website. But now that I think of it, is it really a good thing?!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to city center

Posted Jul 5, 2017
This hotel has a sky walk to the mall. It's close to restaurants and bars and most of the monuments and memorials are within walking distance. There's a Starbucks, subway, a bar and restaurant in the hotel. The only downside to most hotels in this area is they have self-parking fee.... valet parking in most cases is only a difference of $2-$3 so go for valet if you're bringing a car. There are countless breweries all over the city so don't hesitate to explore the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Really enjoyed our stay. The staff really took care of us.