Ratings based on 2,729 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
Great experience all around. Excellent staff and awesome facilities.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Ok stayok hotel. Pricey. Average. Room was clean. The price was too high.
5 out of 5
by A verified traveler from Cincinnati

Nice hotel, close to the training.

Posted Sep 1, 2017
Good area of downtown. Good area to walk. Friendly staff.
2 out of 5
by A verified traveler

Worn

Posted Aug 27, 2017
Pros: Checked me in early.
Location: Things all around close right at 5pm. At least on Sun.
They lie about the parking fee. It is now $35. They stuck me in a room next to the very noisy ice machine and maid's closet. The hotel is a convention center hotel and shows the wear. Lots of things need repairs.
5 out of 5
by A verified traveler from chicago

Great place to stay.

Posted Aug 23, 2017
Walking distance to great food options and close to the red garter.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mich

Very nice

Posted Jul 21, 2017
Very nice and close to St. Elmos. We had a great time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
The room temperature either blew very cold air or none at all, other than that our stay was great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Jul 8, 2017
Very quiet rooms, superb service and amenities!! Definitely stay again!
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Jul 8, 2017
Cons: bathroom wasn't as clean as it could be.
Location: circle center mall
connected to Circle Center Mall. right at the heart of downtown.
2 out of 5
by A verified traveler

AC broken and dirty hallways and rooms

Posted Jul 8, 2017
Staff were very nice but had multiple issues. When we got to our room the AC was broken and it was 85 degrees. They tried fixing it but we eventually switched rooms. The new room wouldn't get cooler than 75 (which was more tolerable but still very warm and stuffy). Staff were nice and accommodating but said it's an old building and they have many issues. Both rooms were not very clean and the hallways were gross with food crumbs in multiple areas and broken glass in one spot outside of the elevator. Overall, not what I was expecting from a 4 star Hyatt.