Ratings based on 932 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Nice hotel

Posted Oct 9, 2017
Lovely hotel, my only complaint was we reserved a executive lounge access room on a high floor and we were put next to the elevators. We heard whistling all night of the elevators. We were there for a wedding, so we didn't spend a lot of time in the room.
Comment from Hotel Management
Oct 11, 2017 by General Manager, Hotel Management
Thank you for your post. Be assured this information has been shared with the team, and we will take corrective action. We hope you will continue to use our facility in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Walking distance to Lucas Oil Stadium

Posted Sep 28, 2017
We greatly enjoyed this hotel. It was clean and accommodating and is in walking distance of the Lucas Oil Stadium.
Comment from Hotel Management
Oct 4, 2017 by General Manager, Hotel Management
We appreciate your patronage, as well as your great feedback. Be assured this information will be shared with the team, and we’ll be looking forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Valparaiso

Beautiful Hotel

Posted Sep 25, 2017
Pros: The staff was over the top.
Cons: The only thing that we could complain about was the food quality in the sports bar.
Location: Perfect location. We walked to a wedding nearby and dinner both nights of our stay. Would stay here every return trip to Indy if we could.
Great stay, beautiful hotel, perfect location. The staff was amazing.
Comment from Hotel Management
Sep 27, 2017 by General Manager, Hotel Management
Thank you for this valuable feedback and be assured we’ll use this information to correct any shortcomings. It was certainly our pleasure to have you with us, and we hope to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from indianapolis

Nice hotel but!!!

Posted Sep 15, 2017
Really nice but I booked king bed they don't have any available!!!
Comment from Hotel Management
Sep 20, 2017 by General Manager, Hotel Management
We appreciate your feedback and we’re sorry we did not meet all of your expectations. Be assured this information will be shared with the team, and we hope you will continue to use our facility in the future.
5 out of 5
Recommended
for Couples
by A verified traveler from Louisville

Great Experience in Indy

Posted Sep 4, 2017
Location: Close to Lucas Oil and Centre City Mall and lots of places to eat
The hotel is in a great location. It is very clean. The staff is vey friendly and helpful. They have a wonderful pool and whirlpool. We researched many hotels in Indianapolis and this was the clear winner. We highly recommend it.
Comment from Hotel Management
Sep 8, 2017 by General Manager, Hotel Management
We’re delighted you enjoyed your recent visit and hope to be of service to you whenever you are back in Indianapolis.
5 out of 5
Recommended
for Everyone
by A verified traveler

Must stay in Indy

Posted Sep 4, 2017
Everything was great - spacious room, nice amenities, close to restaurants and bars. Staff was very friendly and helpful.
Comment from Hotel Management
Sep 8, 2017 by General Manager, Hotel Management
Thank you for taking the time to let us know of your recent visit, and we’re happy to see it was a great experience for you. We appreciate your patronage, and we’ll be looking forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft. Wayne

Great staff!

Posted Sep 2, 2017
Every time we stay there we feel like we are VIP's.
Comment from Hotel Management
Sep 8, 2017 by General Manager, Hotel Management
You are VIPs to us, and we’re delighted you enjoyed your recent visit. We’ll be looking forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Glad we chose this hotel and its outstanding location for our purposes. We wouldn't hesitate to make the same choice again.
Comment from Hotel Management
Aug 23, 2017 by General Manager, Hotel Management
We appreciate your great feedback. It was our pleasure to have you here at the JW Marriott, and we’ll be looking forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
great hotel-close to the venue we were there for, great accommodations and service
Comment from Hotel Management
Aug 21, 2017 by General Manager, Hotel Management
It was our pleasure to have you with us, and we’re happy you enjoyed your visit overall. We hope to be of service to you whenever you are in the Indianapolis area.
5 out of 5
Recommended
for Everyone
by A verified traveler

This is a perfect location

Posted Aug 17, 2017
This is a perfect location to be in the middle of Drum Corps International's Finals Week. Beautiful views of the city or the river. There is no bad room. The only disappoint was no mini fridge in some of the rooms. It would be nice to have ice machines on each floor. It would be nice to have a microwave on each floor. The only micro and ice are on the 2nd floor. This is a major inconvenience. Top notch facilities otherwise.
Comment from Hotel Management
Aug 20, 2017 by General Manager, Hotel Management
Thank you for this great feedback and be assured we’ll share it with the team. If you ever need ice, please call down to our At Your Service Agent (ext. 0), and we’ll be happy to bring a bag of ice to your room. Again, we appreciate your patronage and hope to be of service to you in the future.