Ratings based on 952 Verified Reviews

4.5 out of 5
87% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location and Views

Posted Nov 13, 2017
We stayed on the 31st floor and the view was spectacular. Perfect location for any events at Convention Center which is right across the street. Walking distance to Lucas Oil Stadium events. We ate at High Velocity and the food and service was great. Hopefully I will have the chance to come back.
Comment from Hotel Management
Nov 15, 2017 by General Manager, Hotel Management
We’re delighted you enjoyed your recent visit, and we'll be looking forward to your return!
2 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Posted Nov 6, 2017
My email confirmation was much different than what the hotel had on their reservation. Requested a room with 2 Queen beds with a view and that is not what they had. Ended up in a room with a view of concrete walls. Dissatisfied and the hotel did little to make it right. The location was ideal for my function, but will most likely be making other arrangements next time.
Comment from Hotel Management
Nov 10, 2017 by General Manager, Hotel Management
Thank you for your post and we’re sorry we did not meet your expectations. Be assured this information will be shared with the front office team, and we’ll do our best to correct any shortcomings. We hope you will one day give us a chance to regain your confidence.
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Great staff

Posted Nov 4, 2017
Very helpful and welcoming staff. Never witnessed any bad attitudes, nice place , food was good.
Comment from Hotel Management
Nov 10, 2017 by General Manager, Hotel Management
Thank you for letting us know of your recent visit, and we’re happy you had an excellent experience. We hope to welcome you back whenever you return to Indianapolis
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2017
Loved my experience! This hotel is a must if you're attending an event at the convention center.
Comment from Hotel Management
Nov 3, 2017 by General Manager, Hotel Management
Thank you for this valuable feedback, and we’re happy to see you enjoyed your recent experience. We hope to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Everything worked out for the best

Posted Oct 29, 2017
Pros: The Fairfield Inn staff were pleasant and helpful. It was convenient to restaurants and location was great. The room was spacious and very comfortable
Cons: the cost of parking. There is only $3 difference between valet and self parking. Self parking should be much lower than valet
Location: The location was terrific right downtown. close to shops and restaurants Also the zoo, Colt stadium, Indians(farm league) stadium,museums
I had booked a room at JW Marriott but on the day I was to arrive received urgent phone calls that Marriott over booked and I was moved to the Fairfield Inn. Thankfully this was next door and the staff was very accommodating.. In the end it worked out but this should have been handled prior to the day of my arrival.
Comment from Hotel Management
Oct 30, 2017 by General Manager, Hotel Management
Thank you for your feedback and we’re sorry for any inconvenience. Be assured we’ll take steps to see this situation does not recur. We will also pass on to the Fairfield Inn your kind comments. We hope you will return whenever you are back in Indy.
5 out of 5
Recommended
for Everyone
by A verified traveler from Athens, Ga

Wow, just Wow

Posted Oct 29, 2017
Incredible staff that goes above and beyond their normal duties to make guests feel welcome. Every staff looked at me in the eye and said hello, what can I do for you, can I help you with anything. My 1st time at the JW marriott in Indianapolis and it was like stayikng in a 4-5 diamond hotel (which I like to frequent). From the house maids, the outside bell hops or car his to the front desk to.the staff in the executive lounge...it was perfect. There was no slack. I felt like I was having a true conversation with my best friends at home. No sugar coating, just my experience this weekend (Oct. 260-28, 2017).
Comment from Hotel Management
Nov 2, 2017 by General Manager, Hotel Management
You made our day! Thank you for your great feedback and be assured this information will be shared with the team. It was our pleasure to have you with us, and we’ll be looking forward to welcoming you back to the JW Marriott!
1 out of 5
by A verified traveler from iowa

FFA Convention

Posted Oct 29, 2017
I went through Expedia to book 3 rooms, each for 2 nights during a national convention about 7 months in advance. I received call from Expedia the night before we were to check in with first room stating they were oversold and had to move us. We were forced to stay about 30 minutes from downtown but staff at JW Marriott told both me and Expedia rep that the other two rooms that were to check in one day later would be fine. We went to check in the following day and were told neither of those rooms were available. Couldn’t find a room for us within 90 minutes of Indianapolis. Extremely dissatisfied with situation and will seriously give consideration to other chains when traveling, which I do often.
Comment from Hotel Management
Nov 2, 2017 by General Manager, Hotel Management
Please accept our apologies for the fact we did not have your rooms available. We realize this is a serious error, and can assure you we will do everything necessary to see this situation does not recur. It is our hope you will give us an opportunity to serve you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Nice hotel

Posted Oct 9, 2017
Lovely hotel, my only complaint was we reserved a executive lounge access room on a high floor and we were put next to the elevators. We heard whistling all night of the elevators. We were there for a wedding, so we didn't spend a lot of time in the room.
Comment from Hotel Management
Oct 11, 2017 by General Manager, Hotel Management
Thank you for your post. Be assured this information has been shared with the team, and we will take corrective action. We hope you will continue to use our facility in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Walking distance to Lucas Oil Stadium

Posted Sep 28, 2017
We greatly enjoyed this hotel. It was clean and accommodating and is in walking distance of the Lucas Oil Stadium.
Comment from Hotel Management
Oct 4, 2017 by General Manager, Hotel Management
We appreciate your patronage, as well as your great feedback. Be assured this information will be shared with the team, and we’ll be looking forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Valparaiso

Beautiful Hotel

Posted Sep 25, 2017
Pros: The staff was over the top.
Cons: The only thing that we could complain about was the food quality in the sports bar.
Location: Perfect location. We walked to a wedding nearby and dinner both nights of our stay. Would stay here every return trip to Indy if we could.
Great stay, beautiful hotel, perfect location. The staff was amazing.
Comment from Hotel Management
Sep 27, 2017 by General Manager, Hotel Management
Thank you for this valuable feedback and be assured we’ll use this information to correct any shortcomings. It was certainly our pleasure to have you with us, and we hope to welcome you back soon.