Ratings based on 629 Verified Reviews

4.2 out of 5
83% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Close to center of town .

Posted Dec 19, 2017
Paying for parking on top of the hotel fee is a bit much. Close to everything.
Comment from Hotel Management
Dec 21, 2017 by Keith S, Hotel Management
I hope you will accept my sincere apologies for disappointing you from an overall perspective, and appreciate the feedback. It was such a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. Please let me know if I may ever be of personal assistance. Keith Shopnick General Manager
3 out of 5
by A verified traveler

Posted Dec 16, 2017 on Hotels
Didn't realize they were under construction.
Comment from Hotel Management
Dec 18, 2017 by Paul, Hotel Management
I hope you will accept my sincere apologies for disappointing you from an overall perspective, and appreciate the feedback. It was such a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. Please let me know if I may ever be of personal assistance. Keith Shopnick General Manager
2 out of 5
by A verified traveler

Construction and bad attitude

Posted Dec 11, 2017
Pros: nothing
Cons: attitude, customer service, accomidation, parking
$xxx a night, and one of our rooms was incomplete and we had to change rooms. No restaurant, no bar. I understand construction is necessary, and have no issue with it at all as long as I know about it ahead of time. They show nothing on the website, nothing on the confirmation. Additionally, they do no validate parking, charging $xx a night. It is pretty poor on Marriott's part to charge full price for rooms, during construction and then charge for parking
Comment from Hotel Management
Dec 14, 2017 by Keith S, Hotel Management
I hope you will accept my sincere apologies for disappointing you from an overall perspective, and appreciate the feedback. We look forward to your return, and hope to have the opportunity to regain your confidence in the future. Please let me know if I may ever be of personal assistance. Keith Shopnick General Manager
3 out of 5
by Ken

Posted Dec 11, 2017 on Hotels
Didn’t have the type of room available that I reserved when we checked. They did discount it but still would have liked to get the room I paid for.
Comment from Hotel Management
Dec 13, 2017 by Paul, Hotel Management
Thank you for the review. I hope you will accept my sincere apologies that we were unable to honor your requested room type. We make every effort to accommodate all requests and I am truly sorry we fell short of your expectations on your recent visit. We look forward to your return, and hope to have the opportunity to regain your confidence in the future. Please let me know if I may ever be of personal assistance. Keith Shopnick General Manager
1 out of 5
by A verified traveler from LOCKPORT, IL

OMG - IT CHANGED INTO A SUPER 8

Posted Dec 11, 2017
Pros: THE WAY IT WAS BEFORE RENOVATIONS
Cons: GO BACK TO WHAT IT WAS
WE HAVE STAYED AT THIS HOTEL ONCE TO 3 TIMES A YEAR FOR 15 YEARS NOW. THIS TIME MY GOSH - UNDER CONSTRUCTION - NO WARNING ON WEB SITE! STAFF VERY UNCARING - LIED ABOUT THE "SHORT WALK" TO JW TO GET SOMETHING TO EAT - DID NOT TELL US YOU HAD TO WALK THRU COLD PARKING GARAGE. BIGGEST PROBLEM - THEY HAVE CUT THE ROOMS IN 1/2 - PRESUMABLY TO HAVE MORE ROOMS AVAIL - WELL THE FURNISHING AND CRAMPT-NESS MAKE THIS PLACE LIKE A SUPER 8 NOW - VERY UNCOMFORTABLE - STAY AWAY
Comment from Hotel Management
Dec 13, 2017 by Keith S, Hotel Management
I hope you will accept my sincere apologies for disappointing you from an overall perspective, and appreciate the feedback. Please feel free to contact me directly if you would like to discuss your experience in further detail. Keith Shopnick General Manager
2 out of 5
by Dale P from London UK

No room despite reservation

Posted Dec 10, 2017 on Hotels
Made a booking for twin room and paid full price a month ago, but upon arrival despite having my booking didn't have a twin room available? How is this possible? One of us had to sleep on a camp bed!! For $200 per night!
Comment from Hotel Management
Dec 13, 2017 by Paul, Hotel Management
I hope you will accept my sincere apologies for disappointing you from an overall perspective. I also extend my apologies that we were unable to honor your requested room type. We make every effort to accommodate all requests and I am truly sorry we fell short of your expectations on your recent visit. We look forward to your return, and hope to have the opportunity to regain your confidence in the future. Please let me know if I may ever be of personal assistance. Keith Shopnick General Manager
5 out of 5
by Cori

Posted Dec 8, 2017 on Hotels
Comment from Hotel Management
Dec 11, 2017 by Paul, Hotel Management
I am glad that you had an excellent experience, and appreciate the great rating. We look forward to many more visits in the future! Keith Shopnick General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Room description not accurate

Posted Dec 6, 2017
Expedia stated the room was "High Floor View Room" and we were placed on Floor 6 out of 19 Floors, which as you could imagine is not a "high floor view" that looks anything like the pictures for that view as shown on the hotel's website. The view looked out onto another buildings roof and a bunch of air conditioners. Don't pay a higher rate for a view that you are not going to get from the Expedia booking. Also, there was extensive renovations going on in the hotel, which required transferring to two different elevators to get up to the room and no use of the front door of the hotel. This would have been nice to know ahead of time before booking.
Comment from Hotel Management
Dec 8, 2017 by Keith S, Hotel Management
Thank you for the review. I hope you will accept my sincere apologies for disappointing you from an overall perspective, and appreciate the feedback. It was such a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. Please let me know if I may ever be of personal assistance. Keith Shopnick General Manager
4 out of 5
by Laura

A Mixture of Luxury and Hassles

Posted Dec 4, 2017 on Hotels
We were disappointed that even though we paid a premium (plus) price for a nice room, there was no free WiFi, continental breakfast or parking - features that the much less expensive motels offer. There was not an ice machine on our floor! The staff was very accommodating and helped us negotiate the maze of taking one elevator from the parking garage to the second floor, to the escalator down to the first floor to check in, back up the escalator to the second floor to get a different elevator to our room.
Comment from Hotel Management
Dec 7, 2017 by Paul, Hotel Management
I am glad that your overall experience at the Indy Marriott was enjoyable. I appreciate the feedback, as well as the kind comments regarding our staff service, and will share with my team. It was such a pleasure having you stay with us, and we look forward to your return. Please let me know if I may ever be of personal assistance. Keith Shopnick General Manager
5 out of 5
by Micheal

Great Hitel

Posted Dec 4, 2017 on Hotels
Excellent stay, excellent staff. Located right downtown. We were there for Big Ten Championship FB game, so accommodations were great.
Comment from Hotel Management
Dec 6, 2017 by Paul, Hotel Management
I am glad that your overall experience at the Indy Marriott was excellent. I appreciate the kind comments regarding our staff service, and will be sure to pass along the kudos to the team. It was such a pleasure having you stay with us, and we look forward to many more visits in the future! Keith Shopnick General Manager