Ratings based on 240 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

First visit to Indiana.

Posted Nov 18, 2017
Cons: Bacon was served only one time during our stay. Sausage patty was served almost every morning! Should have more variety of meats .
Location: Walking by the Canal was scary if you are by yourself! Not too many people was out walking.
Since this was our first trip to Indiana I was expecting a room with a view of the city like your ad said. Instead we got the bottom floor with a view of the parking lot! We came back around 1:30 a.m. and the guys at the desk kept pointing to the wall. Would like to know ahead of time that the door would be lock after a certain hour and instructed ahead of time how to get in!!
4 out of 5
Recommended
for Families
by A verified traveler from Minneapolis, MN

Nice hotel close to everything downtown

Posted Oct 10, 2017
Great space for a family to be close to other things downtown. The hotel and decor is a bit dated, but nothing major. The only concern was that there was a drawer in our room that had not been cleaned out from a previous guest, so it didn't feel as clean as it could have.
Comment from Hotel Management
Oct 11, 2017 by General Manager, Hotel Management
Tonya, Thank you for reviewing your recent stay. I apologize that your experience was anything less than exceptional. I have shared your notes with the appropriate teams to address opportunities. We hope you will consider staying with us again in the future so that we can provide you with a five star experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2017
Hotel staff was very accommodating to our wishes. Lovely view looking out on the canal. Very comfortable and quite spacious room. Would stay there again in a heartbeat. Very centrally located to downtown. Excellent surface parking options.
Comment from Hotel Management
Oct 5, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your recent stay. We're so happy to know it was a great hotel experience for you! We enjoyed your visit and welcome you whenever you are back in Indianapolis again.
5 out of 5
by A verified traveler

Posted Sep 14, 2017 on Hotels
Loved our stay and the location is fantastic! Parking is $23 with unlimited in and out of a gated lot which was one of the cheaper options out of a lot of hotels we researched. The hotel is right on the canal (which is beautiful) and about half a mile from the center if Indianapolis. We would definitely stay here again!
Comment from Hotel Management
Sep 19, 2017
We're so happy to hear you enjoyed our hotel! Thank you for the 5 star review. We'd love to welcome you again!
4 out of 5
by Lisa from Evansville, IN

Nice location. Would recommend.

Posted Sep 8, 2017 on Hotels
Everything was good except for the room service ignored the sign on the door, twice.
Comment from Hotel Management
Sep 12, 2017
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.
3 out of 5
by erin

Nice but service was dissapointing.

Posted Sep 6, 2017 on Hotels
We arrived at 5pm our room wasn't ready When checking out we left a bag. Only one waffle maker and 10+ people in line for it. Have been promised a call from house keeping for two days and still no call. I'm guessing our items will not be returned .
2 out of 5
by A verified traveler from greencastle IN

check your bank accounts before leaving

Posted Aug 28, 2017
booked thru expedia. Went to check in they were going to charge me again for room I had allready paid for. Told them about my reservation on expedia. Finally found my reservation snd wanted a card on file for incidentals which is fine I asked the man again you are not charging me for another night correct. O no we won't charge this card. Wake up next day check my bank account.As I slept they made 2 transaction one for $120 and one for $50. $170 total thats more than I paid for the one night . Went to front desk to ask about charges . Was told after several minutes of looking into it that this has never happened before and she didn't know why it happene Never once telling me why I was charged not once but twice . She then proceeded to say I have stoped the transactions so it won't come out of your bank account. Well it had allready came out now I have to wait 3-5 days to get money back . In the mean time if I have any overdraft fees or bounced checks then it's not there fault and they can't help with that. So they took money from my account and now all of a sudden it's my fault. So do yourself a favor if u ever stay here male sure u check your bank account before checking out You will thank me later
Comment from Hotel Management
Aug 31, 2017 by Sarah B. , Hotel Management
Thank you for taking time to provide feedback on your most recent stay with us. We use feedback from our guests to improve our guest service. I want to apologize for the inconvenience you faced with the hold on your card. I believe we spoke before regarding this and I want to apologize once again. We hope to see you again if your travels bring you back to the Indianapolis area.
4 out of 5
by A verified traveler

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Aug 25, 2017
Thank you for rating your recent experience with us. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your next stay is exceptional.
5 out of 5
Recommended
for Everyone
by A verified traveler

Right on the Canal

Posted Aug 20, 2017
Pros: The breakfast was the usual fare. There was an evening dessert bar that was great. The hotel opened right onto the canal walk.
Cons: nothing that I can think of
Location: see above
We were there for the DCI competition. The hotel was a short 5 minute walk from the practice field and about a 20 minute walk from Lucas Oil Stadium. There was a nearby CVS store for personal needs within a few minutes walk. We could walk to tons of restaurants. Lots of museums to visit within walking. You can rent bikes, paddle boats, or take a gondola ride on the canal.
Comment from Hotel Management
Aug 21, 2017 by General Manager, Hotel Management
We're happy to hear you enjoyed our location! Thank you for the five star review. We hope to welcome you back again on future visits to Indy!
3 out of 5
by A verified traveler from Bartlett, TN

Disappointed

Posted Aug 17, 2017
Pros: The view
Cons: Better housekeeping...
Location: Very convenient for my visit.
The housekeeping was inadequate. The furnator not cleaned or dusted off. I had to bring the front desk staff to come see and she cleaned off furniture. The sofa was stained I didn't feel comfortable sitting on it and I didn't. The carpets throughout is dirty and stained. Microwave I cleaned off a coffee cup was nasty.... yes the canal view was to only thing great. But I'm so.... disappointed in Marriott residence inn. My family often stay at Marriott hotels and usually pleased. But this was a total surprise . I'm thinking about complaining to corporate office.... Please get housekeeping in order... Rm 101
Comment from Hotel Management
Aug 31, 2017 by Sarah B., Hotel Management
Thank you for taking time to provide feedback on your most recent stay with us. We use feedback from our guests to improve our guest service. I apologize for the cleanliness issues that you experienced during your stay with us. We will be sure to speak with the housekeeping department to ensure that this was an isolated issue. We hope to see you again if your travels bring you back to the Indianapolis area.