Ratings based on 1,670 Verified Reviews

4.1 out of 5
79% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Right on the Circle

Posted Sep 18, 2017
There was no valet available at the time we arrived. We traveled with friends and both had king beds booked but none were available for either one of us and instead got two double beds.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2017
Older hotel, but well kept and clean. Great view of Monument Circle! Pillows were fantastic. The only thing we didn't care for were the bathrooms. The water pressure in the shower was so light...was hard to to rinse shampoo out of my hair! Also, the toilets reminded me of the ones we used to have in school, with the flush lever being one of those that you never wanted to touch, so you flush with your foot instead!
Comment from Hotel Management
Sep 18, 2017 by Bill Seitl , Hotel Management
Thank you for your recent feedback! It is great to hear you enjoyed your stay with us here at the Sheraton! We thank you for your business as well as your time. Best Regards, Bill Seitl, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Posted Sep 12, 2017
Great location and clean room. The pool deck could use some more greenery. Great view of circle from our room. Walking distance to major downtown attractions . Starbucks inside lobby is nice too. I'd stay here again and recommend it to downtown Indianapolis visitors.
Comment from Hotel Management
Sep 18, 2017 by Bill Seitl , Hotel Management
Thank you for your feedback about the Sheraton! It is great to hear you enjoyed your stay with us in Downtown Indianapolis. We would love to have you back when your travels return to Indianapolis. We thank you for your time. Best Regards, Bill Seitl, General Manager
3 out of 5
by A verified traveler from Southbend

Close to circle center

Posted Sep 10, 2017
With this being a 4 star hotel it's not what I expected. The construction that was going on was a little inconvenience. We went to the bar 2x for our one night stay but that wasn't because it was the "happening place". There were probably a total of 5 people there including my husband and myself at the bar both times. We went to the bar because the bartender Ron was funny and awesome to talk to. We went there for a mini getaway for our anniversary and stayed out late. We were woken up the next day by house keeping at 8am. The itinerary we received stated checkout was at noon. Why would housekeeping knock, wake us up at 8am AND walk into our room when we were still in bed?? We go to Indy often and we would not stay there again. It was a nice hotel but will not get our business again.
5 out of 5
Recommended
for Students
by A verified traveler from Dearborn heights, MI

Nice hotel. Very convenient

Posted Aug 31, 2017
It was a pleasure to stay at this hotel, everything was close by. Very nice restaurants, and most points of interest were within walking distance.
Comment from Hotel Management
Sep 8, 2017 by Bill Seitl, Hotel Management
Thank you for your recent feedback after your visit to the Sheraton Indianapolis City Centre Hotel. It is great to hear you enjoyed your stay with us and the location our property has to offer. Thank you for your time. Best Regards, Bill Seitl, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from IL

Food was really good and staff was awesome

Posted Aug 28, 2017
Pros: Staff
Cons: Better notice about garage height limitations
The night manager, Jason took very good care of us when our truck was too tall to get into the hotel parking structure. He and Nick the valet couldn't have been more accommodating and professional. The food in the bar was really good. I will stay here again next time I go to Indy.
Comment from Hotel Management
Aug 29, 2017 by Bill Seitl , Hotel Management
Thank you for your recent feedback about the Sheraton Indianapolis City Centre Hotel. We are happy to hear you enjoyed your stay with us in Downtown Indianapolis. It is great to hear that our staff could accommodate you to the best of their ability! We would love to have you back when your travels return to Indianapolis! Thank you for your time. Best Regards, Bill Seitl, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from East Central Illinois

Great views!

Posted Aug 28, 2017
Nice property. Great views of downtown, especially from the southeast corner of the tower.
Comment from Hotel Management
Sep 8, 2017 by Bill Seitl , Hotel Management
Thank you for taking our Guest Survey! It is great to hear you enjoyed your stay with us in Downtown Indianapolis! We thank you for your time. Best Regards, Bill Seitl, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent customer service

Posted Aug 26, 2017
The staff were fantastic and offered great suggestions for local restaurants.
Comment from Hotel Management
Aug 28, 2017 by Bill Seitl , Hotel Management
Dear Ben, Thank you for your positive comments about our Front Office staff! It is great to hear they could assist you with suggestions on our surrounding restaurants. We hope you enjoyed your overall stay with us in Downtown Indianapolis. We thank you for your time, Best Regards, Bill Seitl, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
Fantastic! Such friendly staff! Awesome location! Fun!
Comment from Hotel Management
Aug 28, 2017 by Bill Seitl , Hotel Management
Thank you for your recent feedback about the Sheraton Indianapolis City Centre Hotel! It is great to hear you enjoyed your overall stay with us and we would love to have you back when your travels return to Indianapolis. Thank you for your time. Best Regards, Bill Seitl, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from MI

In the heart of Indy

Posted Aug 23, 2017
This was a perfect location in downtown Indy. Just steps away from monument circle and a very short walking distance (less than 5 mins) to plenty of things like bars, food, and the mall.
Comment from Hotel Management
Aug 24, 2017 by Bill Seitl , Hotel Management
Thank you for your recent reviews after your stay with us here at the Sheraton Indianapolis City Centre Hotel. We appreciate your positive comments about our location and its access to many main attractions! We would love to have you back when your travels return to Indianapolis. Thank you for your time. Best Regards, Bill Seitl, General Manager