Ratings based on 1,687 Verified Reviews

4.1 out of 5
80% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

AWESOME LOCATION

Posted Oct 9, 2017
Pros: I loved the views and the accessibility to shopping and restaurants
Cons: Cleanliness
Hotel elevators were a little outdated and very dirty. Room was neat but not very clean.
Comment from Hotel Management
Oct 12, 2017 by Bill Seitl, Hotel Management
Thank you for your recent feedback about the Sheraton Indianapolis City Centre Hotel! We are sorry to hear you experienced an issue with your guest room during your recent stay with us. The proper staff will be notified about these issues to isolate them for future stays. Although, it is great to hear you enjoyed the location of our hotel to many main attractions in downtown Indianapolis. We thank you for your time. Best Regards, Bill Seitl, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2017
It was a nice place to stay and would come back again and would have no problem referring a friend
Comment from Hotel Management
Oct 12, 2017 by Bill Seitl , Hotel Management
Thank you for taking our Guest Survey! It is great to hear you enjoyed your recent stay with us here at the Sheraton. We would love to have you and your guests back when your travels return to Indianapolis. We thank you for your time. Best Regards, Bill Seitl, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Very accommodating

Posted Oct 8, 2017
The staff was very accommodating as I was at a conference at the convention center and needed to come and go. My room was very comfortable! Nice place!
Comment from Hotel Management
Oct 12, 2017 by Bill Seitl , Hotel Management
Dear Amy, Thank you for your feedback! Our staff is happy to hear you enjoyed your stay with us here at the Sheraton Indianapolis City Centre Hotel! We hope you had the opportunity to experience the meeting space renovations on our 21st floor. We thank you for your time. Best Regards, Bill Seitl, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice room, Great view

Posted Oct 2, 2017
Our room was clean, my wife enjoyed the comfortable King bed. We were on the 11th floor, and our view was looking down on the circle. Very nice.
Comment from Hotel Management
Oct 2, 2017 by Bill Seitl , Hotel Management
Thank you for taking the time to answer our Guest Satisfaction Survey! Our staff is happy to hear you enjoyed your clean and accommodating guest room with a view of Downtown Indianapolis. We would love to have you back when your travels return to Indianapolis. Best Regards, Bill Seitl, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

understaffed

Posted Sep 28, 2017
There was only one person at the front desk when we wanted to check in. She was new and obviously overwhelmed. We deferred to check in later and hold our luggage.
Comment from Hotel Management
Oct 2, 2017 by Bill Seitl , Hotel Management
Thank you for your recent feedback! We are sorry to hear that our Front Office staff were not sufficient during your time of check-in. The proper management will be notified about these issues to isolate them for future stays. We hope you enjoyed the remainder of your stay with us here at the Sheraton! Thank you for your time. Best Regards, Bill Seitl, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Right on the Circle

Posted Sep 18, 2017
There was no valet available at the time we arrived. We traveled with friends and both had king beds booked but none were available for either one of us and instead got two double beds.
Comment from Hotel Management
Sep 25, 2017 by Bill Seitl , Hotel Management
Thank you for your recent feedback! We are sorry to hear our hotels room type request could not be met during your stay with us. We appoligize for the inconvience this may have caused you and your guests. We thank you for your business as well as your time. Best Regards, Bill Seitl, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2017
Older hotel, but well kept and clean. Great view of Monument Circle! Pillows were fantastic. The only thing we didn't care for were the bathrooms. The water pressure in the shower was so light...was hard to to rinse shampoo out of my hair! Also, the toilets reminded me of the ones we used to have in school, with the flush lever being one of those that you never wanted to touch, so you flush with your foot instead!
Comment from Hotel Management
Sep 18, 2017 by Bill Seitl , Hotel Management
Thank you for your recent feedback! It is great to hear you enjoyed your stay with us here at the Sheraton! We thank you for your business as well as your time. Best Regards, Bill Seitl, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Posted Sep 12, 2017
Great location and clean room. The pool deck could use some more greenery. Great view of circle from our room. Walking distance to major downtown attractions . Starbucks inside lobby is nice too. I'd stay here again and recommend it to downtown Indianapolis visitors.
Comment from Hotel Management
Sep 18, 2017 by Bill Seitl , Hotel Management
Thank you for your feedback about the Sheraton! It is great to hear you enjoyed your stay with us in Downtown Indianapolis. We would love to have you back when your travels return to Indianapolis. We thank you for your time. Best Regards, Bill Seitl, General Manager
3 out of 5
by A verified traveler from Southbend

Close to circle center

Posted Sep 10, 2017
With this being a 4 star hotel it's not what I expected. The construction that was going on was a little inconvenience. We went to the bar 2x for our one night stay but that wasn't because it was the "happening place". There were probably a total of 5 people there including my husband and myself at the bar both times. We went to the bar because the bartender Ron was funny and awesome to talk to. We went there for a mini getaway for our anniversary and stayed out late. We were woken up the next day by house keeping at 8am. The itinerary we received stated checkout was at noon. Why would housekeeping knock, wake us up at 8am AND walk into our room when we were still in bed?? We go to Indy often and we would not stay there again. It was a nice hotel but will not get our business again.
Comment from Hotel Management
Sep 25, 2017 by Bill Seitl , Hotel Management
Thank you for your recent feedback! We are sorry to hear that your stay with us here at the Sheraton was not exceptional. Our staff will be fully notified about the issue you experienced during your visit. We hope to have the opportunity to serve you again when your travels return to Indianapolis! We thank you for your time. Best Regards, Bill Seitl, General Manager
5 out of 5
Recommended
for Students
by A verified traveler from Dearborn heights, MI

Nice hotel. Very convenient

Posted Aug 31, 2017
It was a pleasure to stay at this hotel, everything was close by. Very nice restaurants, and most points of interest were within walking distance.
Comment from Hotel Management
Sep 8, 2017 by Bill Seitl, Hotel Management
Thank you for your recent feedback after your visit to the Sheraton Indianapolis City Centre Hotel. It is great to hear you enjoyed your stay with us and the location our property has to offer. Thank you for your time. Best Regards, Bill Seitl, General Manager