Ratings based on 823 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from indianapolis

We received quick and pleasant service at check in

Posted Jan 29, 2018
Smooth check in upon arrival, we were able to check in early since we came from another hotel nearby. Quick and attentive service and staff. Clean bathrooms and rooms. I will come again.
Comment from Hotel Management
Jan 30, 2018 by Guest Relations, Hotel Management
Thank you for your feedback! We are pleased to hear you had an enjoyable stay with us and hope to welcome you back whenever your travels bring you back to Indianapolis!
3 out of 5
by A verified traveler

Going downhill

Posted Jan 26, 2018
Pros: Exercise facility
Cons: Needs remodel
Entire hotel had a musty odor. Could not understand several staff members at front desk. Exercise facility is very nice.
Comment from Hotel Management
Feb 19, 2018 by Guest Relations, Hotel Management
Thank you for your feedback. We are disappointed we did not meet your expectations and will use your comments in order to improve on these issues. We hope to regain your confidence in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Elkhart IN

Very nice hotel & amenities.

Posted Jan 23, 2018
Pros: Location
Cons: Parking cost is ridiculous!
Location: Great location, close to shopping & great restaurants.
Excellent hotel, great experience. Chose this hotel because it was skywalk over street to go to City Center Plaza and convention center.
Comment from Hotel Management
Jan 23, 2018 by Guest Relations, Hotel Management
Thank you for leaving us some feedback about your recent stay. We are so pleased to hear you had a pleasant experience here at The Westin Indianapolis! I will certainly pass on your kind words to our staff, who will very much appreciate it. Thank you for staying with us and we hope to have you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Westfield, In

Posted Jan 15, 2018
Loved the pool area! I usually don’t swim at hotels because the pools are too cold. This one was warm and comfortable.
Comment from Hotel Management
Jan 18, 2018 by Guest Relations, Hotel Management
Thank you for your feedback Stacey. We are so pleased to hear you enjoyed our pool and your stay! We hope to welcome you back whenever your travels bring you to the Indianapolis area!
4 out of 5
Recommended
for Everyone
by A verified traveler from indianapolis

Posted Dec 31, 2017
Valet parking personnel were very helpful and polite
Comment from Hotel Management
Jan 16, 2018 by Guest Relations, Hotel Management
Thank you for your feedback and we are happy to hear you had a positive stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from upstate NY

Great hotel for Colts fans

Posted Dec 30, 2017
Nice downtown hotel, easy access to convention center, Colts stadium, mall and capitol. Even indoor walkways for winter. Staff was super nice and helpful. Only negative is that rooms were a bit small and first night I thought we were near train station because of the noisy heating system.
Comment from Hotel Management
Jan 16, 2018 by Guest Relations, Hotel Management
We are glad to hear you had a pleasant stay! Thank you for your feedback and we hope to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent place, wonderful staff.

Posted Dec 29, 2017
We had a wonderful stay. The Bell Attendants were the very best. They were very courteous and helpful experts who really made us feel welcome. We love this place. Very clean and comfy!five stars!
Comment from Hotel Management
Jan 16, 2018 by Guest Relations, Hotel Management
We are pleased to hear you enjoyed your stay and look forward to welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler from Indy

Concert stay

Posted Dec 21, 2017
Nice hotel, but very expensive to park. $45 per day
Comment from Hotel Management
Dec 22, 2017 by Guest Relations, Hotel Management
Thank you for your feedback. We strive to keep our room rates and parking costs competitive with all the full-service properties in the downtown area, and it's important to us that we provide value with very high quality service. I’m sorry that we fell short for you, and will use your review as a training opportunity. I hope you will give us a chance to regain your confidence one day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2017
very comfortable and clean. Perfect location to visit the city. Will be back again for a weekend stay.
Comment from Hotel Management
Dec 18, 2017 by Guest Relations, Hotel Management
Thank you for your feedback. We are so pleased to hear you enjoyed your stay with us and look forward to welcoming you back sometime soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Nice suites section

Posted Dec 1, 2017
Great experience, comfortable stay, the view was amazing. Fair rates.
Comment from Hotel Management
Dec 4, 2017 by Guest relations, Hotel Management
Hello and thank you for your feedback! We are so pleased to hear you enjoyed your stay with us! We hope to have you back in the near future!