Ratings based on 1,661 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler

Perfect place to stay when visiting the city

Posted Dec 18, 2017
Location: Location was perfect if coming to enjoy some site seeing of the city.
Hotel is in the perfect place if you don't want to deal with driving/parking in NYC. Right across the Hudson river, we had a gorgeous view of the city from our room, seemed like it was right out of a magazine! Fast, easy and convenient drive to this location from upstate NY, with very reasonable valet parking rates. The hotel is located directly next to PATH which takes you to either the World Trade Center, or 33rd street, and from there, you can taxi, uber, or subway anywhere you would like to go! The Hyatt was the perfect place to stay and I would highly recommend to anyone traveling to NYC!
Comment from Hotel Management
Dec 19, 2017 by Matthew, Hotel Management
Thank you for your feedback! We are glad you enjoyed your stay and we look forward to welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Gorgeous view on the Hudson River.

Posted Dec 14, 2017
Beautiful hotel with excellent view and close proximity to transportation and restaurants. Definitely would stay here again and recommend to friends!
Comment from Hotel Management
Dec 15, 2017 by Matthew, Hotel Management
Thank you so much for your feedback. We are glad you enjoyed your stay and we look forward to welcoming you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, close to easy transportation to the ci

Posted Dec 11, 2017
we enjoyed most of our stay, beds are a little uncomfortable, and the valet is a joke, took the valet for ever for our car.
Comment from Hotel Management
Dec 11, 2017 by Matthew, Hotel Management
Thank you for your feedback.
3 out of 5
by A verified traveler

Beautiful view and Hotel, awful staff.

Posted Dec 11, 2017
Perfect location, and beautiful views but the staff was horrible and they over charged me multiple times. Charged me twice for our stay, then charged me additional on top of that and said it was “a system issue” and “happened a lot”. Very inconvenient on our short holiday getaway.
Comment from Hotel Management
Dec 14, 2017 by Matthew, Hotel Management
Thank you for your feedback. If you send me your reservation information, I would like to address the issue with you personally.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2017
Vistised for NFL game. The view and location was amazing!
Comment from Hotel Management
Dec 7, 2017 by Matthew, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay with us, and we look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Subtree, Fl

Beautiful hotel, beautiful location

Posted Dec 3, 2017
I booked this hotel through Expedia and I was pleasantly surprised. It was s top notch place . It was also conveniently located ten minutes from my son, which is why I chose it. My only disappointment was the fact they put me in a handicap room and showering was an adventure. I wish I had been told beforehand. Other than that, great stay.
Comment from Hotel Management
Dec 6, 2017 by Matthew, Hotel Management
Thank you for your feedback and we are glad you enjoyed your stay! We look forward to welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Jersey City NJ

beautiful day

Posted Dec 2, 2017
Location: Great location with parking
Great views of NYC. Beautiful room called the view with nice staff terrific access to the Path train
Comment from Hotel Management
Dec 2, 2017 by Matthew, Hotel Management
Thank you for your feedback! We are glad you enjoyed your stay with us and we look forward to welcoming you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge, MA

Amazing views of the Manhattan skyline

Posted Nov 27, 2017
Pros: Views, location, service.
Location: Some nice restaurants in Jersey City and Hoboken. Walk by the Hudson on the way back from a dinner to enjoy beautiful views.
This hotel is a great alternative to expensive Manhattan hotels for a family visit to NYC. It has valet parking and check-in process was a breeze. Rooms are pretty large and well maintained. As it is located on a pier, every room has a great view of the Manhattan. Exchange place PATH station is literally next door and it is only 1 stop to WTC. Restaurant has a nice atmosphere and is priced about right. We decided to visit Statue of Liberty and starting from the Jersey Side made for a shorter wait in the ferry line.
Comment from Hotel Management
Nov 27, 2017 by Matthew, Hotel Management
Thank you so much for your feedback. We are delighted that you enjoyed your stay. We certainly look froward to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Gastonia, NC

Great view of NY skyline, great hotel

Posted Nov 27, 2017
Pros: Loved everything about hotel
Cons: Offer Shuttle service to & from Newark airport
Location: Easy to get to NYC, good local restaurants & bars
Great experience, great location. Very easy to get to NYC to go explore and sightsee the city
Comment from Hotel Management
Nov 27, 2017 by Matthew, Hotel Management
Thank you so much for your feedback. We are delighted that you enjoyed your stay. We certainly look froward to welcoming you back!
4 out of 5
by A verified traveler

They are charging me $300 more than what Expedia

Posted Nov 27, 2017
The hotel is charging $300 more than the estimate given by Expedia.
Comment from Hotel Management
Nov 30, 2017 by Matthew , Hotel Management
We do not charge more than what Expedia has quoted you. The $300 is from incidental authorizations that are released upon checkout. We authorize $100 per day for this expense.