Ratings based on 757 Verified Reviews

3.7 out of 5
68% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Omaha, Ne

Crazy lobby and noisy room!

Posted Jan 3, 2018
Pros: The room set up was nice, but you could tell it needed updating.
Cons: The leaky windows, install a bathtub, sound proof more.
Location: Great area. It was sub zero, so we weren't worried about that though.
Overall, the experience was ok, but not what I was looking for. When we arrived, the lobby was nuts! The elevators were crazy busy and one was broken. The room keys were also proving to have issues with many guests. Our room set up was great - we were looking for a suite to shut away our daughter when she went to sleep in a pack n play. The windows were very drafty, there was no bathtub (which was not stated in the advertisement), and the worst part was the elevator we were next to. We heard it EVERY time it went up and down. Not awesome.
2 out of 5
by A verified traveler from Chicago

Out dated

Posted Jan 3, 2018
Although it is in a good location in the Power & Light District, the hotel is old & outdated, with little to no amenities! There is a restaurant with horrible service, there is a bar with 4 seats at it. The lobby is small & worn out looking. The staff, although pleasant enough once engaged in conversation, all acted as if it were the first job they’ve ever had, not very helpful or informative. The room was clean & the bed was comfortable, but for the price point, I would not return. The shuttle driver however was terrific & took great care of us on NYE!
4 out of 5
by Arlin

This traveler left a rating score only Posted Jan 1, 2018 on Hotels
2 out of 5
by Ryan

Don’t do it until they renovate and hire more staf

Posted Dec 31, 2017 on Hotels
Given the conference that was in town, other hotels I’ve stayed in, the fact that this room was dirty, and most importantly the price, I absolutely would not recommend this hotel to anyone. Stay at the Marriott.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 18, 2017 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 18, 2017 on Hotels
4 out of 5
by Cody

This traveler left a rating score only Posted Dec 15, 2017 on Hotels
4 out of 5
by A verified traveler

Posted Dec 14, 2017 on Hotels
The bathroom was very small and awkward. The shower did not completely turn off the tub spout and the tub did not drain well. The shower head was also very low.
4 out of 5
by ARACELI

Posted Dec 13, 2017 on Hotels
My opinion is good, but not excellent
1 out of 5
by A verified traveler from SW Missouri

Staff integrity questionable

Posted Dec 11, 2017
Pros: location
Cons: honest staff
Location: Sprint center - Midland theater
It's a nice enough hotel, a little overpriced but hey, location is everything. However, this trip I accidentally left an item of value in the room and the staff claims not to have found it. It was big enough that I know it was found.