Ratings based on 697 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful newly renovated rooms.

Posted Dec 12, 2017
Pros: The staff was very helpful and friendly. Even in the different restaurants, the staff was most friendly.
Location: I stayed in the Downtown Marriott and I went to a Kansas City Chiefs football game. There was so much going on in the hotel,
I spent two nights at this hotel. My experience there was very professional. From the moment that I valet parked to the time I walked in to check in, the staff was very friendly and professional. The room was located in the newly renovated section and it was very nice. The bed was comfortable and the bedding was very clean. I had friends come to the restaurant for a surprise birthday party, and the staff was very accommodating. The staff helped to pull off the surprise and they were very very friendly.
Comment from Hotel Management
Dec 13, 2017 by David T, Hotel Management
Thank you for taking the time to post your nice comments. We are glad to h ear that you enjoyed your stay and that our staff took good care of you. We look forward to have the chance to serve you again in the future.
4 out of 5
by A verified traveler

Close to the Sprint Center

Posted Dec 11, 2017
Pros: The downtown location
Cons: The cost, the staff need to be better trained.
Location: Downtown within walking distance to the Sprint Center.
The location is great but for the cost of the room, over $200 for 1 night, it did not meet my expectations. The hotel staff was less than helpful. We had difficulty accessing our free WiFi, our last name had been entered incorrectly. Although we called and reserved the shuttle for a specific time, when we arrived at the hotel we were told that is not an option, so we had to wait for that. There was no where to hang a wet towel!
Comment from Hotel Management
Dec 11, 2017 by Beth M., Hotel Management
Thank you for your feedback regarding your recent visit. I would like to apologize for the inconveniences you experienced with the internet, the shuttle service and not having a towel rack. We strive for 100% guest satisfaction and I am sorry that we failed you on that. I have shared your comments with the appropriate hotel teams to ensure that we make corrections moving forward. I do hope that you will give our hotel another chance if your travels bring you back to Kansas City.
4 out of 5
by A verified traveler from Arkansas

Great location

Posted Dec 11, 2017
Pros: The location
Cons: The safe was broken. You need to include tea bags in the room for those who do not drink coffee. Complimentary bottles of water are nice.
Location: Downtown , walking distance to the Sprint Center.
For the price this Marriott was substandard. The rooms were clean. There are no towel racks and the toilet and sink are in the same room making it impossible for two people to get ready at the same time. $4 for a bottle of water, when the room is already $200 is outrageous! There was no tea in the room, only coffee. The safe was broken so our weapons had to be left unsecured in the room when we went to the concert. We come to KC every year to see TSO. Next year we will look for a different downtown hotel. I would not recommend this Marriott.
Comment from Hotel Management
Dec 11, 2017 by Beth M., Hotel Management
Thank you for your feedback regarding your recent stay. I would like to apologize for the inconveniences you experienced with your room accommodations and the lack of amenities in the room. We do have staff scheduled 24/7 to respond to our guests requests and or concerns. I will share your comments with our hotel team. I am pleased that you liked the location of the hotel as we are near many local attractions. We do hope that you will give our hotel another chance in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Very clean and updated room. Great location and easy walking distance to activities
Comment from Hotel Management
Dec 11, 2017 by Beth M. , Hotel Management
Thank you for your review. We are delighted that you liked our newly renovated guest room and the location of our hotel. I am pleased that you found our location very convenient to local attractions. We hope to see you again in the future, if your travels bring you back to Kansas City.
4 out of 5
Recommended
for Everyone
by A verified traveler from Omaha NE

Nice hotel-just not great

Posted Nov 24, 2017
The room we received was not what we ordered, but was comfortable. The furnishings were worn. There was no movie service and the internet option of Netflix would not work for our account.
Comment from Hotel Management
Nov 24, 2017 by Beth M., Hotel Management
Thank you for your feedback. I am happy to hear that you found your room accommodations comfortable, but I am sorry if the room is not what you expected. I do hope that you were able to speak to one of our managers at the Front Desk to assist you. We have started our guest room renovation and we are very excited for the new look of our rooms. I would like to apologize for the inconvenience you experienced with the internet. I have shared your comments and we will ensure that everything is working properly moving forward. We do hope that you will give our hotel another chance in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Just do not eat at the restaurant

Posted Oct 30, 2017
Food and service at lunchtime were awful. There are a lot of good restaurants a few easy blocks away.
5 out of 5
Recommended
for Everyone
by A verified traveler from Holden, Mo

The location of hotel was close to a theatre.

Posted Oct 29, 2017
Pros: It was oa beautiful hotel and the service was great. Everyone was very helpful and friendly.
Cons: Nothing
Location: Downtown KC and we were attending the Quality Hill Playhouse 2 blocks away.
There were 4 of us out for a fun day & Eve. The Marriott was my choice and your service was excellent.
Comment from Hotel Management
Oct 29, 2017 by Dave T, Hotel Management
We are so glad to hear that you enjoyed your stay with us and the location worked so well for you. We look forward to having the opportunity to serve you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ed Spaces Tradeshow

Posted Oct 27, 2017
Great hotel for networking. Gathering area is spacious and staff in that area saves this rating. One block walk to KCCC.
Comment from Hotel Management
Oct 27, 2017 by Beth M., Hotel Management
Thank you for your review. We are delighted that you enjoyed the hotel and the service from our staff in the Lobby and Bar Central area. We are pleased you found the Kansas City Convention Center convenient for your conference.
5 out of 5
by A verified traveler from canada

Modern accommodation

Posted Oct 25, 2017
Pros: Clean, friendly and very easy access to the convention centre.
Location: Location very central for everything.
Our stay was a very good experience. Food good and stafffriendly.
Comment from Hotel Management
Oct 25, 2017 by Beth M., Hotel Management
Thank you for taking the time to send your review. We are happy to hear that you enjoyed the location of our hotel and the friendly service from our staff. I am pleased that you had a great experience and that you liked our food selections at our hotel. We hope to see you again in the future.
3 out of 5
by A verified traveler from Denver

Too pricey for what you get

Posted Oct 17, 2017
Pros: location
Cons: Have coffee available 24/7 -- all I had was 2 cups in my room per day --
Location: LOADS of things to do and all were fun!
Nice hotel in a great location -- but very pricey for what you get -- basically a bed, tv and bathroom.
Comment from Hotel Management
Oct 18, 2017 by Beth M. , Hotel Management
Thank you for your comments. We are pleased you enjoyed the location of our hotel and the many fun things to do in the Kansas City area. We have many different rates to offer through out the year. We do hope that you will choose our hotel again if your travels bring you back to Kansas City.