Ratings based on 1,111 Verified Reviews

4.2 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from SW Kansas

Weekend stay

Posted Sep 18, 2017
AC wouldn't cool so was a little uncomfortable during the night
Comment from Hotel Management
Sep 19, 2017 by Jim S, Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. I apologize for the frustrations with the AC not running properly in your guest room. Our goal is to create as comfortable a stay as possible. We hope to have you back in the future for a more refreshing visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from omaha

Very nice stay for KC Irishfest

Posted Sep 3, 2017
Staff was courteous and helpful. Came back at midnight and was allowed to still order food at the lounge area. Would stay again without hesitation.
Comment from Hotel Management
Sep 5, 2017 by Jim S., Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. We are pleased to hear what a great stay you had with us and that our staff was friendly and accommodating. We hope to have you back again in the future for another great visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Left too soon

Posted Aug 22, 2017
I should have extended my stay for two more days but thanks for the service have a blessed day
Comment from Hotel Management
Aug 22, 2017 by Jim S., Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. We are pleased to hear what a great visit you had with us and look forward to welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Great hotel

Posted Aug 21, 2017
Kenneth at the front desk did an outstanding job! After a 11 hour drive due to a family emergency, Kenneth was like a ray of sunshine. Very professional and caring.
Comment from Hotel Management
Aug 21, 2017 by Jim S, Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. We are happy to hear what great service Kenneth provided to your family. We are very fortunate for such a stellar associate. We have shared your warm comments with our team and hope to have you back for another warm, welcoming stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2017
Great facility. Excellent service. Very convenient location.
Comment from Hotel Management
Aug 21, 2017 by Jim S, Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. We are pleased to hear what a great stay you had with us and were able to enjoy all the great attractions in the area. We look forward to welcoming you back again in the future.
4 out of 5
Recommended
for Families
by A verified traveler from Phoenix, AZ

Convention stay

Posted Aug 7, 2017
Pros: I had a quiet time, got plenty of sleep and was able to get to everything.
Cons: I had to have a guess tell me how to get access to the Club for breakfast. Ran out of food everywhere. Needed to arrange for lines better.
Location: Small mall near by, mostly kid stuff. Things a short bus or van ride away. Do you prep before hand.
The hotel was excellent, the organization of where they had things as not the greatest. The only bad was the dinner at the hotel, terrible but they refunded peoples money. Overall not bad.
Comment from Hotel Management
Aug 9, 2017 by Jim S, Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am pleased to hear you were able to relax in the comforts of your guest room after a long day as well as visit the local area at your convenience. I apologize if the quality of food you received in our restaurant fell short of your expectations as well as the lack of food available in our club lounge. Our team will be working to make the necessary improvements to ensure this level of service does not occur. We truly value your business and hope to create a flawless visit for you in the future.
2 out of 5
by A verified traveler from Tulsa, OK

Parking Problems

Posted Jul 25, 2017
Pros: Location
Cons: Communication
Location: WWI museum, Union Station, Crown Center
7-24-17 Apparently the hotel abruptly had maintenance started on the parking garage. Certain floors weren't accessible from the elevators. There was no notice or instructions - desk clerks had no idea. Several guests couldn't get to their cars without lugging baggage up/down stairs & some were walking the ramps for up to 5 floors. 2 ladies called the desk & were hung up on.
Comment from Hotel Management
Jul 27, 2017 by Jim S., Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. I sincerely apologize for the inconvenience you experienced due to the repairs going on in our parking garage. I completely understand how this created a lot of frustration. This is not at all what your typical experience with us should feel like. Our team has been working quickly and efficiently to make all necessary repairs. I have shared your feedback regarding the service from our front office team. We will be speaking with our front office associates about this. We hope to have you back again in the future to create a more signature visit.
3 out of 5
by A verified traveler

It's OK. Not worth the price.

Posted Jul 17, 2017
I paid $250/night for double room with club level access. Small TV. Dated decor. We never did get to the club or get the club level breakfast. It is impossible to find the club level. Very slow elevators. Also, reservation says free wifi. No free wifi. Only in the lobby and from floor 26 it's worthless. The beds are hard. Very firm. Going to and from parking is cumbersome. Put on your walking shoes. It's more like a $120/ night room. Disappointment.
Comment from Hotel Management
Jul 27, 2017 by Jim S, Hotel Management
Thank you for taking your time to share your feedback on your stay at Sheraton Crown Center. I apologize if your overall visit fell short of your expectations. Our goal is to create as comfortable and accommodating a visit as possible. Our team will work hard to make the necessary improvements to enhance your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

great location, great service

Posted Jul 5, 2017
This hotel is located in the ideal area. There's much to do when you're done working. The suite rooms are spacious, and service was great.
Comment from Hotel Management
Jul 6, 2017 by Jim S, Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. It is great to hear our team provided top notch service during your visit and that you were able to visit all the great sites and dining conveniently located outside of our doors. We value your business and look forward t having you back next time.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Close to are concert

Posted Jul 5, 2017
Nice staff, clean room , great location . Close to all of KCs BBQ and brewerys . Close to Downtown . Great food options in thr hotel. Close to the interstate for easy access to amd from.
Comment from Hotel Management
Jul 5, 2017 by Jim S, Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am pleased to hear you enjoyed your stay with us and that our central location worked out well for you. We hope to have you back again in the future!