Ratings based on 1,126 Verified Reviews

4.2 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel Close to things to do

Posted Oct 16, 2017
Front desk staff was not friendly or helpful on checking in
Comment from Hotel Management
Oct 18, 2017 by Jim S, Hotel Management
Thank you for taking your time to share your feedback on your stay at Sheraton Crown Center. I sincerely apologize if the service you received from our front office team was less than satisfactory. We will be speaking with our staff and offering the appropriate coaching to ensure we are providing top notch service to all of our guests. We hope to have you back for a more welcoming visit.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
could give better instructions on parking. more information on what they have at the hotel. more information on things to do in hotel area. phones don't work if u don't pay for their wifi so u can't Goggle things to do. Room was nice, toilet ran all night.
Comment from Hotel Management
Oct 18, 2017 by Jim S, Hotel Management
Thank you for sharing your feedback on your stay with us. I apologize for the lack of information provided to you by our team in regards to the amenities available at our hotel. We will be working with our staff to ensure we are informing our guests of all the amenities included at the property.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and staff

Posted Oct 7, 2017
Wonderful, wonderful staff! Top notch! Very helpful and friendly. Makes you feel at home.
Comment from Hotel Management
Oct 9, 2017 by Jim S., Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. We are pleased to hear our team provided top notch service to make you feel warm and welcome. We look forward to serving you as our guest again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Odessa, Mo

Family getaway

Posted Oct 2, 2017
The gentleman that checked us in was very friendly and helpful. The food at the hotel restaurant was great, and everything we wanted to see was easily accessible from the hotel and the link. The kids loved the pool and the view from the room.
Comment from Hotel Management
Oct 2, 2017 by Jim S, Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. We are happy to hear our team was warm and welcoming, making sure you had everything you needed for a comfortable visit. We are very fortunate for our central location in Crown Center and it is great you were able to visit the local attractions at your convenience. We value your business and hope to have you back for another signature stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Nice hotel next door to where I had my meeting.

Posted Sep 25, 2017
Pros: Service was excellent.
The hotel was easy to find. The staff was very helpful and professional.
Comment from Hotel Management
Sep 25, 2017 by Jim S, Hotel Management
Thank you for sharing your feedback on your stay with us. We are pleased to hear what a great stay you had with us and that our staff was friendly and accommodating. We value your business and hope to create another 5 star visit in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from SW Kansas

Weekend stay

Posted Sep 18, 2017
AC wouldn't cool so was a little uncomfortable during the night
Comment from Hotel Management
Sep 19, 2017 by Jim S, Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. I apologize for the frustrations with the AC not running properly in your guest room. Our goal is to create as comfortable a stay as possible. We hope to have you back in the future for a more refreshing visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from omaha

Very nice stay for KC Irishfest

Posted Sep 3, 2017
Staff was courteous and helpful. Came back at midnight and was allowed to still order food at the lounge area. Would stay again without hesitation.
Comment from Hotel Management
Sep 5, 2017 by Jim S., Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. We are pleased to hear what a great stay you had with us and that our staff was friendly and accommodating. We hope to have you back again in the future for another great visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Left too soon

Posted Aug 22, 2017
I should have extended my stay for two more days but thanks for the service have a blessed day
Comment from Hotel Management
Aug 22, 2017 by Jim S., Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. We are pleased to hear what a great visit you had with us and look forward to welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Great hotel

Posted Aug 21, 2017
Kenneth at the front desk did an outstanding job! After a 11 hour drive due to a family emergency, Kenneth was like a ray of sunshine. Very professional and caring.
Comment from Hotel Management
Aug 21, 2017 by Jim S, Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. We are happy to hear what great service Kenneth provided to your family. We are very fortunate for such a stellar associate. We have shared your warm comments with our team and hope to have you back for another warm, welcoming stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2017
Great facility. Excellent service. Very convenient location.
Comment from Hotel Management
Aug 21, 2017 by Jim S, Hotel Management
Thank you for sharing your feedback on your stay at Sheraton Crown Center. We are pleased to hear what a great stay you had with us and were able to enjoy all the great attractions in the area. We look forward to welcoming you back again in the future.