Ratings based on 882 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2018
Friendly staff, valet parking, great restaurant, bar, gym and pool all centrally located. Fantastic rate over St. Patrick's Day weekend. Definitely returning to this hotel in future.
Comment from Hotel Management
Mar 19, 2018 by hotelstaff, Hotel Management
Dear Lisa, Thank you for your kind words regarding the Crowne Plaza Knoxville. We pride ourselves on hotel amenities and service, so we're happy to see that the hard work of the team did not go unnoticed during your stay. We look forward to welcoming you back on your next visit to Knoxville. Thank you, and we wish you a wonderful day! Guest Service
5 out of 5
Recommended
for Everyone
by A verified traveler from oak ridge

Loved it

Posted Mar 3, 2018
Loved our visit. We don’t live to far from Knoxville but stay downtown often. This was our first time staying at this hotel and we will definitely be coming back. Great staff, clean rooms.
Comment from Hotel Management
Mar 5, 2018 by hotelstaff, Hotel Management
Thank you for your fantastic review of the Crowne Plaza Knoxville. We're excited to hear about your recent stay with us and we look forward to welcoming you back on many more occasions. Safe travels. Guest Service
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2018
The elevator smelled like vomit but it's a great location!
Comment from Hotel Management
Mar 2, 2018 by hotelstaff, Hotel Management
Thank you for your recent comments. We're glad you enjoyed your overall stay and we appreciate you letting us know about the elevator. Come back and see us again soon!
4 out of 5
by A verified traveler

Tennessee Volunteers

Posted Feb 20, 2018 on Hotels
Guest services and staff was so nice, especially Rose, the manager. Room was clean and comfortable. Restaurants were walking distance. Most attractions were less than 10 minutes away. Loved the Crown Plaza stay.
Comment from Hotel Management
Feb 20, 2018 by hotelstaff, Hotel Management
Thank you for your fantastic review of the Crowne Plaza Knoxville. We're delighted to hear about your excellent stay with us. Thank you for your comments and we hope to welcome you again soon. Safe travels, Guest Service
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville, TN

Conveniently located

Posted Feb 20, 2018
Pros: Location.
Cons: Fridge was too cold, froze everything. Sink did not drain well.
Location: Bars, restaurants, museums, shopping, everything.
Equidistant from Old Town and Downtown, so walking distance to everything Knoxville. Very comfy beds, clean rooms, modern bathroom, fridge, adequate space and furnishings. Just an all around nice place to stay.
Comment from Hotel Management
Feb 20, 2018 by hotelstaff, Hotel Management
Thank you for your recent comments, we're glad you enjoyed your overall stay with us. Safe travels!
5 out of 5
by A verified traveler

It was great. My wife and I love staying there

Posted Feb 18, 2018 on Hotels
Comment from Hotel Management
Feb 20, 2018 by hotelstaff, Hotel Management
We're glad you enjoyed your stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Downtown Knoxville

Posted Feb 14, 2018
Great hotel that is walking distance from the old city. Perfect place to start and end a run along the river. Will stay again.
Comment from Hotel Management
Feb 15, 2018 by hotelstaff, Hotel Management
Thank you for the wonderful review of the Crowne Plaza Knoxville. We're excited to hear about your pleasant stay with us. Thank you again for your feedback and we hope to have the opportunity to welcome you again soon. Safe travels, Guest Service
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 13, 2018 on Hotels
4 out of 5
by A verified traveler

Very nice accommodations!

Posted Feb 13, 2018 on Hotels
Convenient location, and very comfortable.
Comment from Hotel Management
Feb 15, 2018 by hotelstaff, Hotel Management
We're glad you enjoyed your stay with us! Thank you for your feedback.
5 out of 5
by A verified traveler

Posted Feb 12, 2018 on Hotels
Lots of "pluses" for this hotel. Extremely friendly and helpful staff. Excellent location within easy walking distance of restaurants and bars on Gay St. and Market Square and of The Tennessee Theater. Easily accessible from the Interstate. The room was a little small, but certainly not uncomfortable. We are looking forward to a return visit.
Comment from Hotel Management
Mar 13, 2018 by hotelstaff, Hotel Management
Thank you for you wonderful review of the Crowne Plaza Knoxville. We appreciate your feedback and hope to have the opportunity to welcome you back again soon. Safe travels!