Ratings based on 969 Verified Reviews

4.2 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Northumberland

Lovely hotel with nice pool which the kids loved

Posted Aug 24, 2017
Staff were very accommodating. Hotel situated close to the centre and not far from airport - was excellent location. We really enjoyed staffing at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philippines

Just amazing :)

Posted Jul 3, 2017
One of the best vacation feels in our lives. Staff are friendly and their food is great. Thanks Pacific Sutera, will surely come back!
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Magellan Suite at Magellan Sutera Hotel

Posted Jun 26, 2017
Pros: Spacious setting
Cons: Food was limited, not tasty, small in portion of high value ingredients, but very expensive Staff general ease with english language was limited
Location: Other than diving, rather limited activities nearby
Decent hotel Magellan Suite was spacious and bright Magellan club staff could be more efficient - had to ask for serviettes, food or drink a few times on occasion Magellan club lounge was too small for the number of magellan club guests ' Generally food in Magellan Sutera hotel was limited, not very tasty, small in portion of high value ingredients, but very very expensive
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice hotel shame about the food

Posted Jun 23, 2017
Meal in the restaurant was terrible Who puts orange slices on top of creme brulee Plus. Chicken curry was more like soup
3 out of 5
by Nicole

Good enough for the price

Posted Jun 18, 2017 on Hotels
Hotel is pretty well rundown. Still clean and comfortable enough but was quite surprised it got an excellent rating.
4 out of 5
by Ilho

This traveler left a rating score only Posted Jun 11, 2017 on Hotels
4 out of 5
by Ilho

This traveler left a rating score only Posted Jun 11, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Aust

Nice hotel

Posted Jun 6, 2017
Pros: Price and pool
Cons: It's being done
Location: Close to town but will need a taxi cheap only 8 minutes
Only stayed one night but over all hotel has had big improvements done since last time I visited Would stay again
1 out of 5
by A verified traveler from USA

Expensive hotel for the facility offered.

Posted Jun 4, 2017
Pros: location near airport and Jetty for island hopping
Cons: cost per night per room can be lowered or facility needs upgrades and renovations.
Location: Airport and jetty for boats to Islands
Expensive for the amenities offered. not much vegetarian options. do not offer drying swim wears by their swimming pools area. Charge 3 ringgit for drying one swimsuits piece.
2 out of 5
by A verified traveler

Food quality so so. room rent is pricey.

Posted Jun 4, 2017
Not enough staff to pay attention to Needs of guests. Not much vegetarian options