Ratings based on 827 Verified Reviews

3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by Andrea

Posted Mar 21, 2017 on Hotels
Comment from Hotel Management
Apr 6, 2017
Thank you for taking the time to complete a review of our Hotel. Our team members strive to provide each guest with a caring experience, and I will be sharing your comments with the appropriate team members. I would like to take this opportunity to thank you for staying with us and we hope to be your hotel of choice in the future in London
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel downtown

Posted Mar 20, 2017
Pros: Friendly staff, clean and the location
Cons: Nothing
Location: Close to several bars and restaurants
Clean and friendly. Located right downtown, so close to everything
Comment from Hotel Management
Apr 6, 2017 by Front Office manager, Hotel Management
Thank you for taking the time to complete a review of our Hotel. Our team members strive to provide each guest with a caring experience, and I will be sharing your comments with the appropriate team members. I would like to take this opportunity to thank you for staying with us and we hope to be your hotel of choice in the future in London
4 out of 5
by Jocelynne

Posted Mar 15, 2017 on Hotels
The customer service was amazing, we were greated with warm cookies! We stayed for two nights, the staff was nothing short of wonderful! Extremely friendly, fast and efficient.
Comment from Hotel Management
Apr 6, 2017
Thank you for taking the time to complete a review of our Hotel. Our team members strive to provide each guest with a caring experience, and I will be sharing your comments with the appropriate team members. I would like to take this opportunity to thank you for staying with us and we hope to be your hotel of choice in the future in London
4 out of 5
by A verified traveler

Convenience and restful

Posted Mar 14, 2017 on Hotels
It was a good night rest for me. I would come back!!!
Comment from Hotel Management
Apr 6, 2017
Thank you for taking the time to complete a review of our Hotel. Our team members strive to provide each guest with a caring experience, and I will be sharing your comments with the appropriate team members. I would like to take this opportunity to thank you for staying with us and we hope to be your hotel of choice in the future in London
4 out of 5
by Christopher

This traveler left a rating score only Posted Mar 13, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Check in

Posted Mar 6, 2017
Checking into the room took along time. The staff did not believe that we hard booked through
Comment from Hotel Management
Apr 6, 2017 by Front Office manager, Hotel Management
Thank you for taking the time to complete a review of our Hotel. Our team members strive to provide each guest with a caring experience, and I will be sharing your comments with the appropriate team members. I would like to take this opportunity to thank you for staying with us and we hope to be your hotel of choice in the future in London
4 out of 5
by Allison

Lovely hotel

Posted Mar 3, 2017 on Hotels
Lovely Hotel, downtown. Fairly convenient to the Canada Games Aquatic Centre. Room was clean and beds were comfortable, however, could hear elevator bell. Ambulance or fire station kitty corner to hotel room, could hear sirens. Window also whistled from the wind at night. Staff very friendly at front desk and throughout hotel. Restaurant food was very good and waitress was extremely nice.
Comment from Hotel Management
Apr 6, 2017
Thank you for taking the time to complete a review of our Hotel. Our team members strive to provide each guest with a caring experience, and I will be sharing your comments with the appropriate team members. I would like to take this opportunity to thank you for staying with us and we hope to be your hotel of choice in the future in London
4 out of 5
Recommended
for Everyone
by A verified traveler

Very clean & welcoming

Posted Mar 2, 2017
Was nice to have parking fee complimentary. Rooms are a little older but very clean & comfortable. Starbucks in the lobby is wonderful👍🏼
Comment from Hotel Management
Apr 6, 2017 by Front Office manager, Hotel Management
Thank you for taking the time to complete a review of our Hotel. Our team members strive to provide each guest with a caring experience, and I will be sharing your comments with the appropriate team members. I would like to take this opportunity to thank you for staying with us and we hope to be your hotel of choice in the future in London
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Budweiser gardens

Posted Mar 2, 2017
Very nice hotel. We stayed here and attended an event at the Budweiser gardens. It was within walking distance. Very nice
Comment from Hotel Management
Apr 6, 2017 by Front Office manager, Hotel Management
Thank you for taking the time to complete a review of our Hotel. Our team members strive to provide each guest with a caring experience, and I will be sharing your comments with the appropriate team members. I would like to take this opportunity to thank you for staying with us and we hope to be your hotel of choice in the future in London
4 out of 5
by Sara

Ok hotel.

Posted Mar 1, 2017 on Hotels
The fan in the room was incredibly loud but other than that, met my needs and expectations. Don't ike the fact that I had to park outside - it is covered but full access by public on street level. There was nothing spectacular about this hotel to comment about. It did have a starbucks in the lobby.
Comment from Hotel Management
Apr 6, 2017
Thank you for taking the time to complete a review of our Hotel. Our team members strive to provide each guest with a caring experience, and I will be sharing your comments with the appropriate team members. I would like to take this opportunity to thank you for staying with us and we hope to be your hotel of choice in the future in London