Ratings based on 1,333 Verified Reviews

4.1 out of 5
80% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Australia

Posted May 16, 2018
We were put in a smoking room. When I questioned the staff about the very bad smell in the room, the girl said the room was not a smoking room for over 5 years. I felt nauseous because of the smell. By the 2nd morning of our stay, I asked the staff to come and smell the room. The girl said, that smell is smoke, this is a smoking room!! I was very annoyed they moved us to another room!!
Comment from Hotel Management
May 16, 2018 by Checkers GM, Hotel Management
Thank you for your review. We are sorry to hear that you had a disappointing start to your stay, and we are happy that we were able to move you to another room. We hope you will consider staying with us the next time you visit the Los Angeles area.
2 out of 5
by A verified traveler from Idaho

Posted May 13, 2018
Lobby and room were extremely "tired" and not kept in good maintenance. Overall condition of the hotel made it feel dirty. The front desk staff were surly, rude, and generally unhelpful.
Comment from Hotel Management
May 14, 2018 by Checkers GM, Hotel Management
We are so sorry to hear that you had a disappointing experience, but we appreciate your feedback. We understand you may not choose to stay with us again but hope you will consider other Hilton properties on your travels.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel and friendly staff.

Posted May 13, 2018
Location is very central and good places to eat. Room was clean and good.
Comment from Hotel Management
May 14, 2018 by Checkers GM, Hotel Management
Thank you for the review! We are glad to hear that you enjoyed your stay and hope you will consider staying with us on your next visit to Los Angeles.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Posted May 1, 2018
It will be better if there is free WF. Good location, nice staff
Comment from Hotel Management
May 2, 2018 by Checkers GM, Hotel Management
Thank you for your feedback! We appreciate the review and hope you will consider staying with us on your next visit to Los Angeles.
4 out of 5
Recommended
for Everyone
by A verified traveler from high desert california

nice hotel but smokey smelling

Posted Apr 30, 2018
Pros: classy
Cons: non smoking
we were supposed to be in non smoking but the smoky smell was in the room and stayed with us. However, I will go back and just be more careful in accepting a room.the hotel is wonderful.
Comment from Hotel Management
May 1, 2018 by Checkers GM, Hotel Management
Thank you for your review. We hope you do choose to stay with us again, and please be sure to let us know if we can make your stay more comfortable while you are here.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near USC

Posted Apr 30, 2018
Great hotel near USC. Comfortable rooms and lots of great places to eat nearby.
Comment from Hotel Management
May 1, 2018 by Checkers GM, Hotel Management
Thank you for the review! We are so happy to hear you enjoyed your Hilton Checkers Los Angeles experience, and we hope to welcome you on a future visit to USC.
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Good location

Posted Apr 23, 2018
Nice hotel, good location, quiet room, room floors could of been cleaner found long hair in bathroom and on carpet.
Comment from Hotel Management
Apr 24, 2018 by Checkers GM, Hotel Management
Thank you for your review. We are sorry to hear that you were disappointed in your room, and we hope that if you consider staying with us again, you will let us know how we can make your stay more comfortable.
3 out of 5
by A verified traveler

bad mattress

Posted Apr 11, 2018
Pros: location
Cons: get new mattresses
the mattress was sunken in the middle, very uncomfortable. bad night sleep.
Comment from Hotel Management
Apr 12, 2018 by Checkers GM, Hotel Management
We are sorry to hear that your stay was not as comfortable as it should have been. We will share your feedback with our team.
2 out of 5
by A verified traveler

service is substandard

Posted Mar 17, 2018
Had an unexpected problem with my payment card when checking in, a staff at the front desk spoke crudely, implicating that we would have to find another place if payment couldn't get through right away. After a few attempts we managed to pay for the first night, but was still rudely warned that the yet unpaid-for nights will be cancelled, meaning we will have to make a separate reservation for those nights (at a different price of course). Just couldn't allow us time to sort out the problem and pay in full the next day. We eventually had to seek help from a friend who stays in a nearby hotel and got the rest paid for with his card. I didn't know Hilton had such substandard service, or perhaps Checkers is meant to be a substandard version of it, or, maybe my impression of Hilton was an illusion afterall.
Comment from Hotel Management
Mar 21, 2018 by Checkers GM, Hotel Management
We are sorry to hear that you had a negative experience, and we will be sharing your feedback with our team for follow up.
5 out of 5
Recommended
for Everyone
by A verified traveler

Classic LA without pressure

Posted Mar 11, 2018
A downtown night away with the wife. Close to the Music Center and the pleasures of the Disney and the Broad
Comment from Hotel Management
Mar 13, 2018 by Checkers GM, Hotel Management
Thank you for choosing to stay with us for your night away! We appreciate the feedback and hope to have you visit again soon.