Ratings based on 1,362 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Dallas, TX

Midst of Downtown but Something Was Missing

Posted Jul 23, 2017
Pros: Lobby and access to LA Live
Cons: VALET--- it's a mess and not worth what they charge.
Location: Lots of food and highways are close by. The movie theater is cool too. We went one night and could easily walk back.
So when you expect to pay this much per night, you expect a certain level of luxury that tops other nearby hotels. Of course, there are those hotels that charge $400+ a night too, but the JW brand carries some weight. Anyways, the lobby is great! It's beautiful, nicely laid out. The breakfast area and bar were spacious and comfortable. The concierge was conveniently located away from the check-in counter to divert traffic too. The key cards are really bad. To access any floor, you have to insert the card in the scanning slot (normal for security measures). However, we'd often spend up to a minute trying to get our key to scan in the elevator before we could press a button for our level. It may have been our cards, but many of the guests had the same problem with error lights. Other hotels (of similar grade) also have the RFID tap surface for rooms and elevators... needless to say, this JW needs an upgrade. The rooms were below par. The carpet felt old and in need of a good, deep clean. The linens were on the cheaper feel. Our mattress felt flat and gave us back pain during the day. The pillows would flatten so quickly too. Lastly, the parking situation was so inconvenient. $49/night of valet, you'd expect to at least get the car where you left it. Nope, you have to go two floors down where you wait in a weird waiting area for your car to pull up. Both times, we waited 10-15 minutes for our car. TIP: park catty-corner to the hotel in a lot. It's $30/night.
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas TX

Posted Jul 23, 2017
Excellent facility and location from which to visit LA
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Clara

Very nice hotel

Posted Jul 17, 2017
Pros: The staff
Location: Universal studios isn't too far. It was worth the drive.
Had a wonderful experience. Very clean and super friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Posted Jul 16, 2017
Great experience! Friendly staff, great rooms, nice pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, was here for a conference.

Posted Jul 14, 2017
Pros: Very comfortable room. Nice fitness center.
Cons: I was lucky I didn't have a room directly facing neon signs.
Location: Perfect for Staples Center events.
I was here for a conference at the beginning of July.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Nice hotel close to everything downtown.

Posted Jul 14, 2017
Staff were over the top friendly and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice hotel, good location, Nice food around

Posted Jul 10, 2017
Staffs are friendly and helpful. Will live there again if we go to LA
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2017
The resturaunt was extremely pricy. I left my Drivers license at the front desk when I checked in. Even though I called Loss Prevention, it took the staff over 24 hrs to notify me. The hotel is huge, clean & has a very warm & pleasant staff.
1 out of 5
by A verified traveler

Do not get the upgraded room!

Posted May 29, 2017
I was so disappointed. I had paid extra for upgraded room with views (total $429) and this and that - I went all out and thought I would be getting something luxury - NOT - this room was not worth $250. The gym is excellent and the VIP room and pool were great but the room itself and soaps.shampoos suck.
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntington Beach

Very Nice!!

Posted May 28, 2017
Great Hotel! Staff was very helpful in finding my lost phone! Nice rooms, great view of the City. Walking distance to LA LIVE and restaurants/bars. Only negative is the $49 valet parking fee. No self parking. Would absolutely stay here again/recommend!!